When to Contact Our Finance Team

Our Finance team looks after everything that happens once your invoice is raised — the invoice document itself, how you pay it, and your account balance. ## Self-Serve Billing Administration Before you email us, check the [Stripe billing portal](https://billing.stripe.com/p/login/28ofZe8ca1UW14A3cc) — most billing admin is available there instantly. Log in with the email address that first created your Zinc company account. Here you can: - View your invoice history and payment status - Update your card details - Change your billing address - Update your company name (you can also add a PO number by appending it to your company name, e.g., "Your Company Name PO: 12345") You can also access this portal from the **Billing** page within the Zinc app under **Billing history**. ## When to Email finance@zincwork.com Contact Zinc Finance if you need assistance with: - Copies, corrections, or reissues of an invoice, including adding a PO number to an existing invoice - VAT, tax, or payment-terms questions - Remittance advice, proof of payment, or if an invoice shows unpaid after you've already paid - Statements of account and outstanding balances - Credit notes and refunds - Switching between card payment and invoice billing - Updating your billing email or billing address if you cannot do this in Stripe ## Requests That Should Go to Other Teams Some queries are handled more efficiently by other departments: - **Supplier onboarding or vendor request forms:** Contact [legal@zincwork.com](mailto:legal@zincwork.com) - **Pricing, packages, quotes, contracts, renewals, upgrades, credit top-ups, or check costs:** Reach out to [accountmanagement@zincwork.com](mailto:accountmanagement@zincwork.com) or your named Account Manager - **Breakdown of candidates behind an invoice:** Use the [Price and Usage report](https://help.zincwork.com/hc/hm54ky7yrc/article/a2d159df-how-to-access-and-use-zincs-price-and-usage-reporting-feature) under **Insights** > **Reporting** > **Price and Usage** as candidate names cannot be attached directly to invoices - **Cancelling a check:** Cancel directly from the [Request dashboard](https://help.zincwork.com/hc/hm54ky7yrc/article/46bf750f-how-to-cancel-background-checks-on-zinc) by clicking the **...** icon next to the candidate and selecting **Cancel check**. If you are on a contract, cancelled checks do not count towards your usage - **Login problems, platform errors, or delayed checks:** Contact the [Support team](https://help.zincwork.com/hc/hm54ky7yrc/article/0b31f61a-how-to-contact-customer-support-at-zinc-live-chat-email-and-account-manager-information) via live chat or at contact@zincwork.com