How to Change Your Referee's Phone Number or Email Address After Sending a Reference Request

Once a reference request has been sent, the email address or phone number cannot be edited directly. To fix this, you need to cancel the existing request and submit a new one with the correct details. Please note: you can only delete a reference that has not been completed yet. Completed references and bounced reference requests cannot be removed unless your employer gives explicit consent to Zinc. ## Step 1: Cancel the existing reference request 1. Click the **Complete Checks** button in your Zinc invitation email and navigate to **References**. 2. Find the referee you want to remove and click the **trash can** icon to the right of their name. 3. A pop-up will appear asking you to confirm — click **Confirm**. The reference request is now cancelled. **If you can't see the trash can icon**, this is because the reference has already been completed, is a bounced reference request, or was verified via Instant Employment Verification. Completed or bounced references cannot be removed without explicit consent from your employer — ask them to contact Zinc's Support Team via live chat or email. ## Step 2: Submit a new reference request with the correct details 1. From the References page, click **Add more** (if you've already added references) or select the relevant reference section. 2. Fill in the referee's correct contact details: - Referee full name - Referee email address (mandatory) - Referee contact number (optional) - Country of employment - Company name - Your latest job title at the organisation - Dates you worked there 3. Digitally sign at the bottom of the page and click **Request Reference**. Your referee will be contacted immediately with a new request.