For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Zinc
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How Do I Remove a Reference?
To start, you can only delete a reference that has not been completed yet. Any completed references or bounced reference requests cannot be removed unless we are given explicit consent by your employer to Zinc.
## How to cancel a reference request
1. Navigate to your reference submission page by clicking the **complete checks** button in the background check request email you were sent by Zinc and clicking on **References**.
2. Find the referee you want to remove and click the **trash can** to the right of their name.
3. A pop up will appear asking if you’d like to cancel the referee; click **Confirm**.
This reference has now been cancelled!
## If you can’t see the trash can icon
If you don't see a trash can icon, this is because it was verified with **Instant Employment Verification**, the reference has already been completed, or is a bounced reference request.
With **Instant Employment Verification** which is processed via your tax controller like the HMRC, to have any information removed, we need consent from your new employer directly so please ask them to contact our Support Team directly over live chat or email if you wish to remove this information from Zinc as this cannot be removed without their permission.
## Updating referee details
Please note if you also want to update referee information, for example you need to provide an additional email address, you would need to follow the same procedure to remove the existing request and replace the details with the updated information.
