For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Zinc
Help center
How to Update Billing Information and Payment Method
You can update your billing information or payment method directly via our [customer portal](https://billing.stripe.com/p/login/28ofZe8ca1UW14A3cc).
You can also access this on the Zinc platform in the **Billing history** section of the [Billing](https://app.zincwork.com/company/billing) page and clicking the link in the sentence **"To view a more detailed breakdown of your billing history click here"**.
You can update the following directly via the customer portal:
- **Change payment card details**
- **Change your billing address**
- **Change your company name**
- For example, you can add your new PO at the end of your company name, e.g. Zinc PO: 12345
- **View your billing history and status of invoices (incl. unpaid / outstanding invoices)**
It is important to note that you will need to use the **same email that first created your Zinc Company account email** to login to the portal or the email that was used to set up the payment method.
If that user has left the company, please contact our account management team to assist you further at [accountmanagement@zincwork.com](mailto:accountmanagement@zincwork.com).
## How to access the portal
1. First, input your email address to log into your account.
2. Once you input your email address, you will receive a login link to your email address to access the portal.
3. The link will be active for 30 minutes and you will be asked to do this process each time you log in.
4. Click this link on your email and you will be taken to the page like below to update your billing details.
You can now update your details!
If you are having any issues after signing in updating these details, contact our account management team directly at [accountmanagement@zincwork.com](mailto:accountmanagement@zincwork.com) for further support.
