How to Withdraw a DBS Check in Progress

Yes, you can ask us to withdraw a DBS check that's in progress for a candidate. Two things are worth knowing before you do: the DBS application fee isn't refundable, and withdrawal is only possible up to a certain point in the process. ## Why You'd Want to Withdraw a Check This usually comes up when a candidate is no longer being considered for, or no longer in, the role the check was requested for. Once that's the case, you no longer have a right to see the outcome of the check, so the DBS expects the application to be withdrawn rather than left to run. ## What to Do 1. Contact Zinc Support and let us know which candidate's check you'd like withdrawn. 2. We'll submit the withdrawal request to DBS on your behalf. ### What If the Check Is Already Close to Completion? DBS can only withdraw an application before it reaches the printing stage. This is the point where the certificate is produced. If the check has already reached this stage, withdrawal isn't possible, and the certificate will still be issued to the candidate. ### Will I Get the Fee Back? No. The DBS application fee is non-refundable, even if the check is withdrawn. If you need a check for this candidate in future, it'll need to be submitted — and paid for — as a new application. If you need to check where a candidate's DBS application currently stands before deciding whether to withdraw it, see [How to Track the Status of a Candidate's DBS Check Using Zinc and DBS Tracking Service](https://help.zincwork.com/hc/hm54ky7yrc/article/2ae24b09-how-to-track-the-status-of-a-candidates-dbs-check-using-zinc-and-dbs-tracking-service).