Troubleshooting BambooHR Integration Setup Issues with Zinc

### Checks Aren't Syncing to BambooHR If your Zinc checks are not syncing to BambooHR, the two most common causes are: 1. **Email mismatch between the Zinc check candidate and BambooHR profile** - Verify that the email used for the candidate in Zinc matches exactly the email on their BambooHR profile. - If they do not match, update the email on the BambooHR profile for consistency. - If the emails match but syncing still fails, contact our account management team (accountmanagement@zincwork.com) for assistance in matching the records. 2. **Incorrect field naming or integration setup issues in BambooHR** - Ensure that the field names in BambooHR exactly match those required by the Zinc integration setup guide. Even small differences, such as using "Status" instead of "Zinc Status," will cause syncing to fail. - If field names appear correct but syncing stopped working, it might be due to deleted and recreated fields in BambooHR. Even if the field name looks the same, BambooHR assigns a new field ID which breaks integration recognition. ### How to resolve field ID issues - Contact BambooHR support to request the field IDs for your active and archived Zinc fields created during setup. - Then share these IDs with Zinc's account management team so they can update the integration accordingly. ### Confirm Integration Setup - If you recently set up the integration, contact your Zinc Account Manager to re-sync it. - After re-syncing, verify the sync status the following morning to ensure it is working correctly. Following these steps should help resolve the most common syncing issues between Zinc and BambooHR.