Why You Receive Two Monthly Invoices (VAT Applicable vs VAT Exempt Items)

## How Subscription Invoicing Works for Contract & Enterprise Customers For contract and enterprise customers, monthly subscription invoices are based on your agreed contractual quote. ## Why You Receive Two Invoices Each Month Your subscription is split into two separate invoices due to VAT requirements: - **VAT-applicable items** are invoiced separately from **VAT-exempt items** This ensures compliance with tax regulations and provides clear visibility into how VAT is applied. ## How Monthly Charges Are Calculated The total value of your annual contract is divided into 12 equal monthly amounts. These are then split across the two invoice types (VAT-applicable and VAT-exempt), which is why you receive two invoices each month instead of one. ## How Subscription Usage Works Your monthly subscription acts as a credit allowance rather than being tied to specific checks or activity within a given month. This means: - Usage can fluctuate month to month - Higher usage in one month and lower usage in another is perfectly acceptable - Overall usage is assessed across the duration of your contract, rather than within a single billing period As long as your total usage aligns with your contracted amount over time, there is no issue with these variations.