How to Update Your Zinc Account Main Admin or Billing Contact When Someone Leaves

Here's what to do when the person set up as your company's main admin or billing contact on Zinc moves on, so checks and invoices keep going to the right place. ## Updating Your Main Admin Only one email address can hold the **main admin** role on your Zinc account at a time. This is the address candidate-facing emails are sent from, so it's worth updating as soon as someone leaves. 1. **Invite** a new admin. Add the replacement email address to your company account as an **Admin** user. See [How to Invite a New Team Member to Your Company Account in Zinc](https://help.zincwork.com/hc/hm54ky7yrc/article/04a19171-how-to-invite-a-new-team-member-to-your-company-account-in-zinc) if you need a refresher. 2. **Create** the new account. Have the new admin sign up using the email you've just invited. 3. **Remove** the outgoing admin. From the new admin's login, delete the departing employee's account. This automatically makes the new email the main admin and updates the address Zinc sends candidate emails from. 4. **Re-add**, if needed. If the departing employee's replacement still needs platform access under a different role, invite them again. They'll be added as a regular **Admin**, not the main admin, since only one email can hold that role. ### A Tip for Next Time Rather than tying the main admin role to one named person, consider inviting a generic, shared inbox instead (for example, `recruitment@yourcompany.com`). That way, the role doesn't need to move every time someone in that seat changes. ## Updating Your Billing Contact Billing is handled separately from platform admin access, through Zinc's Stripe customer portal. 1. **Check** who set it up. The customer portal only recognises the email address that originally created your Zinc account or set up the payment method. 2. **Log in**, if you still have access. If you're using that same email, go to the [customer portal](https://billing.stripe.com/p/login/28ofZe8ca1UW14A3cc) or the **Billing history** section of your [Billing page](https://app.zincwork.com/company/billing) to update the billing email, payment card, billing address, or company name. 3. **Contact us**, if you don't. If the person who set up billing has left and no one else has portal access, our **Account Management team** can update the account email on file so you can get back in. Invoices are sent to whichever billing email was set at account setup, and only the admin tied to that portal login can change it so it's worth doing this promptly when someone leaves. ## If Anything Is Unclear For anything to do with your account admin, billing contact, or invoices, reach our **Account Management team** at **accountmanagement@zincwork.com**. They can update the email tied to your billing profile, help if you're locked out of the portal, or talk you through the admin handover. For platform or product issues unrelated to admin or billing, use live chat or email **contact@zincwork.com** instead.