Zinc's Dedicated Support Email Addresses for Different Inquiries

For any platform issues, product issues, or candidate issues not related to **company account management**, our email is [**contact@zincwork.com**](mailto:contact@zincwork.com). For all Account Management support, our email is [**accountmanagement@zincwork.com**](mailto:accountmanagement@zincwork.com). If you are an employer/recruiter and have questions related to understanding how Zinc conducts a certain check, need help integrating Zinc to your ATS/HRIS, have a new colleague that needs training on the platform, have feedback to share with us about Zinc, or education on new Zinc checks, we would recommend reaching out to **Account Management**. For copies, corrections, or reissues of an invoice including adding a PO number to an existing invoice, VAT, tax, or payment-terms questions, remittance advice, proof of payment, or if an invoice shows unpaid after you've already paid, statements of account and outstanding balances, credit notes and refunds, switching between card payment and invoice billing, updating your billing email or billing address if you cannot do this in Stripe, our email is [**finance@zincwork.com**](mailto:finance@zincwork.com).