How to Mark Manual DBS Identity Verification as Complete in Workday

This guide explains what the 🚨 ACTION REQUIRED alert means in Workday and the steps you need to take to progress an ID Verify check. > **Note:** To mark the Manual DBS Identity Verification action as complete directly in Workday, a one-time configuration is required on your Workday tenant. Ask your Workday administrator to follow the [Workday Admin Setup Guide](https://help.zincwork.com/hc/hm54ky7yrc/article/4817b4df-how-to-enable-manual-dbs-identity-verification-completion-in-workday-ats-and-hcm). --- ## Overview When Manual DBS Identity Verification is required, you must complete the identity verification in person and mark the action as complete before the ID Verify check can progress. Full verification guidelines are available [here](https://help.zincwork.com/hc/hm54ky7yrc/article/b3c54a7b-when-recruiters-must-manually-verify-identity-for-dbs-checks). --- ## Where to find the alert The 🚨 ACTION REQUIRED alert is visible in two places: **Recruiter task view** ![Marking Manual DBS Identity Verification as Complete in Workday 1](https://zinc-fini-resource-storage.s3.eu-west-2.amazonaws.com/Marking+Manual+DBS+Identity+Verification+as+Complete+in+Workday/Marking+Manual+DBS+Identity+Verification+as+Complete+in+Workday1.png) **Background Check Package Status view** ![Marking Manual DBS Identity Verification as Complete in Workday 2](https://zinc-fini-resource-storage.s3.eu-west-2.amazonaws.com/Marking+Manual+DBS+Identity+Verification+as+Complete+in+Workday/Marking+Manual+DBS+Identity+Verification+as+Complete+in+Workday2.png) --- ## Marking the action as complete Once you have verified the candidate's identity in person, you can mark the action as complete via Workday or Zinc. ### Via Workday Please note there is up to a **15-minute delay** before the ID Verify check status updates to **Passed** and the alert is replaced with the default ETA notice. <iframe width="560" height="315" src="https://www.youtube.com/embed/WHiScCobktM?si=IXpQr-gQGAXCDYTN" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> ### Via Zinc The ID Verify check status updates to **Passed** immediately and the alert is replaced with the default ETA notice. <iframe width="560" height="315" src="https://www.youtube.com/embed/SE71wwxCObM?si=xCe9U-1img4-PeTe" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>