Recommended Employee Communication Process for Rechecks

Rechecks typically have slower turnarounds and require more chasing that pre-employment checks. They can become quite a burden to follow up if you do not get your communication right. It is essential you give employees a heads up and ensure they are expecting contact from Zinc, otherwise you will experience lower engagement rates. We also highly recommend looping in your employee's hiring manager in advance and should the check become overdue, this has proven to effective in increasing engagement rates. ## Recommended touch points 1. **One week before**: Send a short message to the employees, warning them of the upcoming recheck. 2. **One day before**: Send a detailed description of the things the employee will need to have to hand. For example: passport and address history for DBS checks or education certificate for professional or academic qualification checks. It's important to loop the manager in at this stage so they are aware the employee will need time to complete this task. 3. **Starting checks**: When you start the checks, Zinc will handle all of the communication and we recommend adding a mobile number to Zinc for faster engagement. Zinc will continue to remind the applicant to submit everything required over up to 6 weeks. 4. **One week post requesting checks**: If the candidate's checks are showing as **Requested** on Zinc, follow up with the applicant, looping in the hiring manager reminding them of the reasons the recheck needs to be carried out. 5. **Two week post requesting checks**: If the status is still **Requested** on Zinc, we recommend a message directly to the manager with a reminder of the responsibilities of the rechecks. Hopefully touch points 4 and 5 will not be required for you and your rechecks will be back before you know it!