How Do I Start a Live Chat?

To use the live chat function, you will find chat icon as shown below in the lower right hand corner of your submission page, [knowledge base](https://help.zincwork.com/hc/hm54ky7yrc), [profile](https://app.zincwork.com/profile), or [our website.](https://zincwork.com/) ![zincwork_hc_images/how-do-i-start-a-live-chat-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/how-do-i-start-a-live-chat-1.png) The chat window will open - enter your name, email address and what you need help with. You’ll receive an immediate response from our Agentic AI, powered by our extensive knowledge base. If you need further support - type “speak to an agent” and tell us some information about your query, if you haven’t already. One of our Customer Success team members will reply in chat to help you within our operating hours. If our team is not available at that time, we will get back to you via email to support you further. ## Hours of operation (unless otherwise stated) - Monday - Wednesday 9:00am - 6:00pm (BST, UK) - Thursday 9:00am - 5:00pm (BST, UK) - Friday 9:00am - 3:30pm (BST, UK) - Weekends and [Bank Holidays](https://www.gov.uk/bank-holidays) we are closed.