Zinc Help Centre

For the complete documentation index, see llms.txt

My Camera Isn't Working when Trying to Take a Picture of My IDIf you're having trouble taking a photo of your ID, here are some simple steps to help:

## First, check your device settings

Your camera needs permission to work with your web browser. Make sure your camera is allowed to access your browser so it can take photos.

## Try a different device

If you have access to another device like a tablet, you can try using that instead.

## Still having problems?

If these steps don't solve the issue, please contact us and we'll be happy to help. You can reach us through:

- Live chat on our website.
- Email us at **contact@zincwork.com**.

We will provide you with an alternative way to complete your ID verification with our trusted partner.

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