For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
What to Do If Your Background Check Invitation Has Not Arrived
## If You Have Not Received an Invitation
1. Check the inbox and spam/junk folder for the email address you gave your employer.
2. Ask your employer or recruiter to confirm that they sent the background check request and used the correct email address.
3. If the email bounced or still has not arrived, ask your employer to review delivery. They may need to use a different email address.
Your employer needs to send a background check request before you can start. If they have not sent one yet, ask them to do so.
## If You Received the Invitation But Cannot Sign In
Select **Complete checks** in the original invitation. Use the email address that received it and your original sign-in method. For sign-in problems, follow the password-recovery or single sign-on guidance in [Troubleshooting Login Issues: Password Recovery, Single Sign-On, and Error 731](https://help.zincwork.com/article/23b3da24-troubleshooting-login-issues-password-recovery-single-sign-on-and-error-731).
If you already have an account, sign in at [Zinc](https://app.zincwork.com/). On your **Profile** page, select **View check progress → Submit checks**.
## For Recruiters: Check the Recipient Address
Open the **candidate report** or **check progress panel** to see which email address the request was sent to.
Contact details cannot simply be edited on an already-sent check. If the address is wrong or delivery failed, you should send a new request to an alternative email address.