Why Is an Enhanced DBS Check Taking Longer Than Expected?

There are 5 stages in an Enhanced DBS check: **Stage 1: Application form received and validated** **Stage 2: Police National Computer searched** **Stage 3: Barred lists searched, where applicable** **Stage 4: Records held by the Police search** **Stage 5: Certificate printed** Once an application has been validated and submitted to the DBS with no queries on eligibility, it will usually clear stages 1, 2 and 3 within a couple of days. 📍 If the DBS E0 Application reference number is not shown on the candidate's report, it is likely that the application's eligibility is being queried by the DBS. In this case, the Customer Success team can be contacted via email or live chat to confirm if any information is needed. --- ## What causes a query? Common reasons an application is queried include: - **Eligibility** — the DBS cannot determine why the application requires a Standard or Enhanced level check from the information provided - **Name discrepancies** — the name on the application does not exactly match DBS records; any name the applicant has ever been known by must be included - **Incomplete address history** — gaps in the five-year address history, or addresses listed with insufficient detail If the DBS discovers any discrepancies in name or address history, they will withdraw the application without refund and a new application will be required. --- ## Stage 4 delays As Stage 4 relies on the local police force searching their records, the time taken to complete this stage can vary depending on where the candidate lives. **Zinc cannot expedite a DBS criminal check application as this process is owned solely by the DBS**. If the application has been stuck in Stage 4 for 60 days, this will automatically be escalated. Additionally, the candidate can contact the DBS on 03000 200 190 where they will be required to quote the DBS E0 Application reference number, which can be found by reaching out to the Zinc Support Team via live chat. --- Looking to avoid delays on future applications? See: [Enhanced DBS delays: causes and how to avoid them](https://help.zincwork.com/hc/hm54ky7yrc/article/26671a31-enhanced-dbs-delays-causes-and-how-to-avoid-them)