My Referee Isn't Receiving Reference Request Emails

If your referee has let you know that they are not receiving emails from Zinc, there's a few things you can do to get that reference completed. ## Check the email is correct Seems simple enough but the first thing you can do is check that the email you provided for your referee is correct. You will need to access your checks again and click **References**. ![my-referee-isn-t-receiving-any-emails-1](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/my-referee-isn-t-receiving-any-emails-1.png) Click the type of reference that it was submitted under and take a look to see if the referee email provided is correct. ![my-referee-isn-t-receiving-any-emails-2](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/my-referee-isn-t-receiving-any-emails-2.png) If it's not right, you will need to replace those details. If it's correct, move onto the next step! ## Confirm your referee has looked through their inbox The next step after confirming the email is correct, is by having the referee check their inbox for any emails from us. When a referee is successfully contacted, the email will look like the below. ![my-referee-isn-t-receiving-any-emails-3](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/my-referee-isn-t-receiving-any-emails-3.png) These typically have a subject line including **Reference Request** and come from our email checks@zincwork.com so have them search for these in their inbox, including their spam or junk folders! Hopefully they find it here but if not, move to the next step. ## Contact our Support Team Still nothing? Connect with our Support Team via live chat or email and we can send another request manually for you. Sometimes there are issues with email deliverability depending on the organisation we are talking to so this manual email does the trick! After sending this for you, have your referee look for an email from us. This one will come from contact@zincwork.com with **Reference Request** in the subject line. Still issues? Try our last step! ## Provide an alternative email Unfortunately sometimes after trying all these steps, the email still isn't visible to the referee. Best thing to do is provide an alternative email address for this referee instead for Zinc to try and contact. You will need to replace those details to do this so follow those steps to add this new email in. After doing this, we will reach out to them again and get the reference completed for you. Any further issues, try the process again to make sure your reference gets completed.