For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
Zinc
Help center
Email Address Issues for Requesting a Background Check
This message appears because Zinc requires a recognized email format for candidates.
Please follow these troubleshooting steps:
1. Check for extra spaces – Remove any spaces before, after, or within the email address.
2. Confirm the email format – Ensure it follows the standard format: name@domain.com.
3. Look for incorrect characters – Check that there are no unusual characters, double dots (e.g., name..@domain.com), or missing '@' or '.' symbols.
4. Re-enter the email address – Carefully type the address again, or try using an alternative email to see if the warning clears.
If the error persists after following these steps, the email address may be incorrect, inactive, or the recipient's mailbox may be full and unable to receive new messages.
Next steps:
* Use an online email verification tool to confirm the email address is correct and active.
* If the email is confirmed as correct and active, please contact our Customer Support Team for further assistance in resolving this issue.
