What to Do When a Reference Referee Does Not Reply

When you submit a reference request, we will immediately contact your referee and will contact them up to five times. After this contact period, if the referee has not provided a reference yet, we will let you know with an email notification. ## Steps to Take When a Referee Doesn't Reply ### Step One - First, contact your referee directly to remind them and ask them to search their inbox for an email from us. - It may have gone in their junk/spam folder so have them look around first to see if they received it. ### Step Two - If they still have not gotten it, check to see if the email address you provided into Zinc for your referee is correct. - If it is incorrect and the request is eligible for removal, you can [remove and add the referee](https://help.zincwork.com/article/eacd5a04-how-to-change-your-referees-phone-number-or-email-address-after-sending-a-reference-request) with the correct details. ### Step Three - After confirming the email address is correct and no messages have been received, you can contact our Customer Support team to ask them to send a reference request email to your referee. ### Step Four - If your referee is not responding to your messages and didn't provide a reference, provide an alternative referee for that organisation. - For eligible requests, you can remove this referee and add a new one by following the guidance [here](https://help.zincwork.com/article/e9730422-how-do-i-remove-a-reference). Completed references and bounced requests have removal restrictions. See the replacement guide above before deleting a request.