For the complete documentation index, see llms.txt
For the complete documentation index, see llms.txt
What to Do If Your Reference Request Bounced
If you've been notified that your reference request bounced, this means we cannot reach the email provided.
To resolve this, you can add a new/alternative reference with updated details. The bounced request stays in the list but doesn’t count towards completion.
You can’t delete or edit & resubmit the bounced request. If you did need a removal of this request, Zinc needs your new employer to reach out directly to have this information removed.
## Can my check continue if one reference bounced?
A bounced reference does not count as completed. If you have another contact for that employer, add a new or alternative reference with the updated contact details.
If you already have enough employment history or reference coverage submitted and want to know whether the check can continue without that specific reference, this depends on your employer's requirements and the coverage already submitted. Speak to your employer directly to confirm.