# Zinc

> Zinc — knowledge base and documentation

## Available Background Checks in Australia with Zinc

Source: https://help.zincwork.com/article/70316441-available-background-checks-in-australia-with-zinc.md

Here's a quick overview of the checks we offer in **Australia**

- **Address**
- **Media**
- **Credit Judgement & Litigation**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/2dcb9717-australia-credit-judgment-litigation-check)
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/49c38722-australia-criminal-record-check-process-requirements-and-coverage)
- **Directorship**
- **ID Verify**
  - You can learn about acceptable documents for this check in Australia [here](https://help.zincwork.com/hc/hm54ky7yrc/article/b41a12ff-what-documents-are-accepted-for-identity-check-in-australia)
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Australia at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Australia [here](https://help.zincwork.com/hc/hm54ky7yrc/article/04a76ea8-australia-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in France with Zinc

Source: https://help.zincwork.com/article/2d5945b5-available-background-checks-in-france-with-zinc.md

Here's a quick overview of the checks we offer in **France**

- **Address**
- **Media**
- **Credit Judgement & Litigation**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/5f4cdd20-whats-included-in-a-credit-judgement-and-litigation-check)
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/4db0d089-france-criminal-record-check-process-requirements-and-coverage)
- **Directorship**
- **ID Verify**
  - You can learn about acceptable documents for this check in France [here](https://help.zincwork.com/hc/hm54ky7yrc/article/786e5c0f-what-documents-are-accepted-for-identity-check-in-france)
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in France at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in France [here](https://help.zincwork.com/hc/hm54ky7yrc/article/2043094a-france-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in Georgia with Zinc

Source: https://help.zincwork.com/article/2f99f602-available-background-checks-in-georgia-with-zinc.md

Here's a quick overview of the checks we offer in **Georgia**.

- **Address**
- **Media**
- **Credit Judgement & Litigation**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/c7cb637b-georgia-credit-judgement-litigation-check)
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/2e9a37e2-georgia-criminal-record-check-requirements-process-and-coverage)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Georgia at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Georgia [here](https://help.zincwork.com/hc/hm54ky7yrc/article/a561d9f1-georgia-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in Morocco with Zinc

Source: https://help.zincwork.com/article/494036b3-available-background-checks-in-morocco-with-zinc.md

Here's a quick overview of the checks we offer in **Morocco**.

- **Address**
- **Media**
- **Credit Judgement & Litigation**
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/cd3388a7-morocco-criminal-record-check-guide-and-process)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Morocco at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Morocco [here](https://help.zincwork.com/hc/hm54ky7yrc/article/e7d70081-morocco-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in Pakistan with Zinc

Source: https://help.zincwork.com/article/fb4129f1-available-background-checks-in-pakistan-with-zinc.md

Here's a quick overview of the checks we offer in **Pakistan**.

- **Address**
- **Media**
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/92707d62-pakistan-criminal-record-check)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Pakistan at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Pakistan [here](https://help.zincwork.com/hc/hm54ky7yrc/article/594b052e-pakistan-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in Russia with Zinc

Source: https://help.zincwork.com/article/d05c8a94-available-background-checks-in-russia-with-zinc.md

Here's a quick overview of the checks we offer in **Russia**.

- **Address**
- **Media**
- **Credit Judgement & Litigation**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/e3975856-russia-credit-judgement-litigation-check)
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/3a344fcb-russia-criminal-record-check-process-requirements-and-coverage)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Russia at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Russia [here](https://help.zincwork.com/hc/hm54ky7yrc/article/07d3c078-russia-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in South Africa with Zinc

Source: https://help.zincwork.com/article/7157701d-available-background-checks-in-south-africa-with-zinc.md

Here's a quick overview of the checks we offer in **South Africa**

- **Address**
- **Media**
- **Credit Judgement & Litigation**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/3d14f7a8-south-africa-credit-judgment-litigation-check)
- **Criminal**
  - You can learn more about the criminal check in detail [here](https://help.zincwork.com/hc/hm54ky7yrc/article/b3cff32a-south-africa-criminal-check-process-coverage-and-requirements)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in South Africa at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in South Africa [here](https://help.zincwork.com/hc/hm54ky7yrc/article/3d59ae84-south-africa-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Available Background Checks in Uzbekistan with Zinc

Source: https://help.zincwork.com/article/24abe274-available-background-checks-in-uzbekistan-with-zinc.md

Here's a quick overview of the checks we offer in **Uzbekistan**.

- **Address**
- **Media**
- **Criminal**
  - You can learn more about this check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/6f46d89a-uzbekistan-criminal-record-check)
- **Directorship**
- **ID Verify**
- **Qualification**
- **Financial**
- **Politically Exposed Persons**
- **Reference**
  - We do not offer Instant Employment Verification in Uzbekistan at this time but we can offer all other [reference types](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc)
- **Right to Work**
  - You can learn about acceptable documents for this check in Uzbekistan [here](https://help.zincwork.com/hc/hm54ky7yrc/article/9dfd794d-uzbekistan-acceptable-documents-for-right-to-work-verification)
- **Sanctions**
- **Self Certification**
- **Social Media**
- **CV**

---

## Background Checking Requirements for SMCR Compliance in UK Financial Services

Source: https://help.zincwork.com/article/b82bb68f-background-checking-requirements-for-smcr-compliance-in-uk-financial-services.md

If you work for an FCA-regulated financial institution, you’re probably pretty familiar with the Senior Managers and Certification Regime (SMCR).

## But just in case you’re not, here’s a quick recap

According to the [Financial Conduct Authority (FCA)](https://www.fca.org.uk/firms/senior-managers-certification-regime), SMCR: "aims to reduce harm to consumers and strengthen market integrity by making individuals more accountable for their conduct and competence".

In other words, it’s designed to make sure the people working at financial institutions are working in the best interests of consumers. The goal is to increase personal responsibility and conduct among managers in FCA regulated companies (of which there are over 50,000).

As part of this goal, SMCR requires companies to make sure their employees are "fit and proper" to undertake their job. This includes assessing their:

- **Honesty, integrity and reputation**
- **Competence and capability**
- **Financial soundness**

**Remember**: under SMCR, the FCA requires firms to assess fitness and propriety for **all** Conduct Rules staff, not just Senior Management Functions and Certified Persons.

Conduct Rules only do not apply to ancillary staff, such as receptionists, security guards, cleaners, or catering staff. Background checks should be tailored to the role, and or to the risk level, to ensure that they are both **proportionate** and **relevant**.

The FCA largely avoids prescribing which background checks to include in making these assessments, so what do you need to do to achieve compliance?

Let’s dive in.

## Employment credit checks

Let’s start with the most obvious one: credit checks are essential for assessing financial soundness, ensuring employees can responsibly manage their financial affairs. This is a critical requirement under SMCR.

Learn more about credit checks with Zinc [here](https://help.zincwork.com/hc/hm54ky7yrc/article/5f4cdd20-whats-included-in-a-credit-judgement-and-litigation-check).

## Criminal record checks

**Senior Managers** (SMFs) must have **Standard** DBS checks because these are the roles which are regulated and approved by the FCA or PRA, and the guidance is explicit. But firms themselves are responsible for oversight of their **Certified Persons (CPs)**, so these roles are only eligible for **Basic** DBS checks. **Incorrectly applying Standard DBS checks to CPs can lead to legal and compliance issues as well as unnecessary delays.**

DBS checks are available at three levels: **Basic, Standard, and Enhanced**. It’s easy to get confused about who needs what. Even though the FCA guidance states that Senior Managers must undergo the highest legally permissible criminal record check, this does not qualify them for an Enhanced DBS check.

To learn more about each level, and who does need an Enhanced DBS check, read our [DBS guide](https://help.zincwork.com/hc/hm54ky7yrc/article/c23b0261-which-dbs-criminal-check-level-is-right-for-you-basic-standard-and-enhanced-explained).

## Regulatory references

Regulatory references are a mandatory requirement, **but you should only seek them for Senior Management Functions and Certified Persons**. Requesting regulatory references for Conduct Rule roles outside these categories is mostly just a pain. It can delay background checks unnecessarily, cause frustration for firms receiving these requests, and potentially harm your organisation's reputation.

Remember, FCA-regulated firms have up to six weeks to respond to regulated reference requests and these cause more delays to SMCR screenings than any other background check (and we’ve done a lot of background checks). Zinc’s [Unified Referencing](https://help.zincwork.com/hc/hm54ky7yrc/article/48f75360-unified-referencing-setup-and-use-multiple-reference-types-for-candidate-verification) solution means that employment history can be verified using HMRC PAYE data to provide some degree of assurance while regulated references are still pending.

**Important to know:** the FCA **doesn’t** impose gap checks on firms as part of assessing fitness and propriety under SMCR. This used to be good practice for Approved Persons when financial services in the UK were regulated by the Financial Services Authority (FSA) until 2013. There’s still a bit of confusion, because some bank panels still insist on gap verification for firms they advise and for their supply chain.

**Remember**: the only regulatory requirement now is that **firms must include explanations for any gaps in Senior Manager’s employment history when submitting to the FCA for approval**. Good practice is always to seek explanations for [gaps](https://help.zincwork.com/hc/hm54ky7yrc/article/f052e7f5-employment-gap-verification-for-references-setup-and-best-practices-with-zinc), and take additional measures to satisfy yourselves where appropriate.

## FCA register check

A check of the FCA's Financial Services Register is an essential part of SMCR screening. The check will show the individual's current registration status, their current and previous firms, and any results relating to disciplinary history.

[Learn more about FCA register checks with Zinc](https://help.zincwork.com/hc/hm54ky7yrc/article/36338ac7-financial-services-register-check-fca-authorization-and-verification-process).

Many firms also include an SMCR self-declaration questionnaire for candidates as part of their pre-employment checks, and annual recertification process for relevant employees.

As part of their pre-employment screening and annual recertification, many firms also require candidates and relevant employees to complete a ‘Fit and Proper’ self-declaration questionnaire.

You can find out more on how to set up a self-certification check for the SMCR questionnaire [here](https://help.zincwork.com/hc/hm54ky7yrc/article/3393e704-what-is-a-self-certification-check-and-how-is-it-used).

## Directorship checks

Directorship checks are tied to the ‘honesty, integrity and reputation’ criteria of assessing fitness and propriety.

These checks identify conflicts of interest or barring decisions and are now frequently extended beyond Senior Managers and Certified Persons to include other Conduct Rules staff.

Traditionally reserved for the most senior of hires, directorship checks are now crucial for a wide variety of roles, particularly with the rise in individuals establishing sole trader or limited companies as side hustles for secondary revenue streams.

[Learn more about directorship checks with Zinc](https://help.zincwork.com/hc/hm54ky7yrc/article/023cc8d9-whats-a-directorship-check).

## Qualifications and professional membership checks

Verifying academic qualifications and professional licences/memberships is essential to accurately assess competence and capability. Checking these credentials, alongside employment history, confirms that individuals genuinely possess the skills and qualifications claimed.

[Learn more about education and qualification checks with Zinc](https://help.zincwork.com/hc/hm54ky7yrc/folder/85e70d94-13-qualification-checks).

## Other strongly recommended checks

When it comes to SMCR, you can’t be too careful. In order to robustly assess the mandatory **honesty, integrity, and reputation** criteria firms should conduct some, if not all, of the following:

- **PEPs checks:** Identify politically exposed persons to mitigate risks linked to bribery or corruption.
- **Sanctions checks:** Essential for ensuring employees have no restrictions linked to international sanctions regimes.
- **Social media checks:** Offer insights into online conduct, and potential risks associated with individuals from both operational and reputation perspectives.
- **Adverse media checks:** Identify negative press or media coverage that could affect an individual's integrity or reputation.
- **Cifas checks**: For Firms who are members, undertaking Cifas checks is a powerful tool in identifying fraud risk before onboarding staff.

## Annual fitness assessments and re-certification

If you think checks are done once new hire background checks clear, we hate to break it to you but you’re not finished.

Annual fitness and propriety reassessments are mandatory for Senior Managers and Certified Persons. And even though it’s not explicitly required by FCA regulations, many firms also proactively conduct annual re-checks on Conduct Rules staff.

Background checks only offer a snapshot at the point of completion. An individual’s circumstances, personality, and wellbeing can change over time or in an instant. Any changing situation can create risks to employers, and regular vetting presents opportunities to support staff as well as identifying risks.

Regular re-checks ensure ongoing compliance and proactive risk management, keeping your firm ahead of potential threats.

Specific re-checks are not set out by the FCA, however self-declaration aren’t enough. The FCA’s Guidance on Financial Crime Systems and Controls (FG 18/5) cited conducting annual credit checks, criminal record checks, and open-source internet searches ([social media](https://help.zincwork.com/hc/hm54ky7yrc/article/e765d01d-social-media-check-overview-process-and-results-interpretation) and [adverse media checks](https://help.zincwork.com/hc/hm54ky7yrc/article/38e90ba9-whats-included-in-an-adverse-media-check) on all employees as good practice to prevent insider dealing and market manipulation. Directorship checks, PEPs, sanctions checks, and even Cifas checks should also be considered on an ongoing basis.

[Learn more about why periodic re-checks are essential for FCA-regulated companies](https://zincwork.com/blog/finance-periodic-rechecks).

If you use this guidance effectively, you’ll be able to meet your SMCR obligations, mitigate risks, and ensure compliance with FCA guidelines.

---

## BS7858 Security Screening Standard and Zinc Background Check Packages

Source: https://help.zincwork.com/article/41df29d1-bs7858-security-screening-standard-and-zinc-background-check-packages.md

BS7858 sets the standard for the security screening process of employees in a security environment where the safety of people, goods or property is essential.

This is a standard in the **United Kingdom** **only** but you can replicate the checks inside a package to fit your needs globally.

To create a package, click [here](https://help.zincwork.com/hc/hm54ky7yrc/article/0576f8aa-how-to-create-a-new-check-package-in-zinc) for more guidance.

## What checks are required for BS7858?

### Right to Work check

### Identity check

### Address check

### Credit check

### Sanctions check

### Directorship check

### Criminal record check

- For licensed roles, the criminal check must be conducted directly by SIA. For all other roles, it must be completed to the highest legally available level. You can find out more on the different levels for a DBS check [here](https://help.zincwork.com/hc/hm54ky7yrc/article/c23b0261-which-dbs-criminal-check-level-is-right-for-you-basic-standard-and-enhanced-explained).

### Employment Verification/References check

- This check needs to be conducted over a minimum of the past five years of employment and any gaps in employment over 31+ days need to be verified.
- BS7858:2019 specifies that while most roles require the baseline 5‑year history, in 'higher risk, or high value, security sensitive roles,' **a 10‑year employment/activity history check is expected.** That includes **security staff involved in Cash & Valuables in Transit** - BS7872 mandates **10 years** vetting for relevant personnel too.
- To streamline this process, we recommend using **Employment Verification via the HMRC** which you can enable within the package creation process. BS7858 specifically allows for HMRC records as a single source of truth so it's a great way to speed up this process.
- Where such HMRC data **is not available**, two separate forms of documentary evidence from independent sources are needed to confirm the individual’s activity during the period in question which you can set up with [Unified Referencing](https://help.zincwork.com/hc/hm54ky7yrc/article/48f75360-unified-referencing-setup-and-use-multiple-reference-types-for-candidate-verification).
- To find out more about the reference types we have at Zinc click [here](https://help.zincwork.com/hc/hm54ky7yrc/article/9e78e89d-what-reference-types-are-offered-at-zinc) for more information.

### Professional qualification check*

- **This is only required for licensed security officers (an SIA licence check)**, but best practice outside of security would be to apply the same logic to any professional body registration applicable for the role.

---

All of these checks can be selected when creating a new check package on Zinc to fulfil the BS7858 screening requirement.

---

## Cadence and Schedule of Zinc Automated Reminders for Background Checks

Source: https://help.zincwork.com/article/7881fcc5-cadence-and-schedule-of-zinc-automated-reminders-for-background-checks.md

To keep checks moving quickly, we send gentle reminders to candidates, referees and recruiters. This helps everyone complete their part without delay.

**How timing works:** we calculate reminders using **calendar days**. Day 1 is the **next day** after the request is submitted—whether that was at 09:00 or 23:58.

## Candidate general reminders

We only send these general reminders when the candidate’s request status is:

- **Requested**
- **Awaiting candidate**

A typical subject line is: **'[Company name] is waiting for your checks.'**

![zincwork_hc_images/cadence-of-zinc-automated-reminders-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-1.png)

### Schedule

| Reminder count | Days after request sent | Channel |
|:--:|:---:|:---:|
| 1 | 1 | Email |
| 2 | 2 | Text message |
| 3 | 3 | Email |
| 4 | 4 | Text message |
| 5 | 7 | Email |
| 6 | 14 | Email |
| 7 | 21 | Email |
| 8 | 28 | Email |
| 9 | 35 | Email |

If we don’t have a phone number, we skip text reminders on those days.

Reminders stop as soon as the request status changes to anything other than **Requested** or **Awaiting candidate**.

Sometimes we’ll send additional automated prompts—for example, if the candidate needs to return to complete an education check. These don’t follow a fixed schedule; we send them as soon as the task is ready.

If needed, our Customer Support team may also send one-off reminders to help specific checks over the line. However, these reminders are currently **not** reflected on the timeline.

## Candidate referee chasers

These emails are sent to the candidate to ask them to follow up on their referee.

These emails are groups so if there are multiple pending referees on the same schedule day, this will result in a **single email** to the candidate **with all the referee names and emails.**

An example of this email type is below with the subject line '**Please provide a new referee**'.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-2.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-2.png)

### Schedule

| Days after request sent | Channel |
|:---:|:---:|
| 5 | Email |
| 8 | Email |
| 15 | Email |

## Candidate address check chasers

These emails are sent to ask candidate to provide a new proof of address if their address check has a **Pending Resubmission** status.

An example of this email looks like the below with the subject line of '**Action: Submit a different proof of address**'.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-3.jpg](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-3.jpg)

### Schedule

| Days after request sent | Channel |
|:---:|:---:|
| 2 | Email |
| 4 | Email |
| 6 | Email |

Our Customer Support team will also send reminders in addition to these automated ones for the address check.

## Candidate Right to Work resubmission chasers

These emails are sent when a Right to Work check is in **Pending Resubmission** because the candidate needs to resubmit documents.

For the **passport** route, the candidate receives an immediate email when the check fails and moves to Pending Resubmission, then follow-up reminder emails on days 2, 4, and 6 after the check was last updated.

### Schedule

| Days after check last updated | Recipient | Channel |
|:---:|:---:|:---:|
| 0 | Candidate | Email |
| 2 | Candidate | Email |
| 4 | Candidate | Email |
| 6 | Candidate | Email |
| 8 | Recruiter | Email |

On day 8, the **recruiter** is notified that the check has not been resubmitted. The candidate is not chased again on day 8.

These recurring chasers only run for the **passport** route. Share code/online Right to Work and ID card routes get the initial email at the point of failure, but no recurring chasers.

## Candidate ID check resubmission chasers

When an ID check result comes back needing resubmission, the candidate gets a single email at that moment. There are no recurring automated chasers for an ID check that remains in **Pending Resubmission**.

## Candidate completed criminal check certificate chasers

These will only be used for criminal certificates in the Netherlands, France, Germany, and Latvia.

We send these reminders to ask candidates to provide a copy of their criminal check certificate when they receive it in the post or their email to complete their criminal checks.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-4.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-4.png)

We will wait **7 days** from when the check has started to start asking for the certificate to be submitted.

The certificate can also be submitted at anytime by the candidate returning to their submission page and clicking on the criminal check box.

### Schedule

| Days after request sent | Channel |
|:---:|:---:|
| 7 | Email |
| 10 | Email |
| 14 | Email |
| 21 | Email |

Our Customer Support team will also send reminders in addition to these automated ones on this check if needed.

## Referee chasers

These emails are sent to referees that have not submitted the reference.

An example of one of these chaser emails is the below with the subject line '**Final reminder: Please provide a reference for Candidate Name**'.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-5.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-5.png)

### Schedule

| Days after request sent | Channel |
|:---:|:---:|
| 1 | Email |
| 3 | **Text** |
| 4 | Email |
| 7 | Email |
| 14 | Email |

If no phone number is provided, there won't be chasers sent that day

## Customer (candidates) chasers

This email is sent to the customer to ask them to chase the candidate because the process hasn't started yet by the candidate. These chasers will only run on a request that **has not been started by the candidate**.

If there are any checks that have been started, **this specific email will not be sent.**

These emails are not sent on the weekend. They are grouped and sent on a **Monday**.

An example of this is the below with the subject line '**Candidate Name has not started the process**'. You may also find some with the subject line of '**Candidate Name has checks pending**'.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-6.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-6.png)

### Schedule

| Days after request sent | Channel |
|:---:|:---:|
| 5 | Email |

We do have other chasers that are automated as well where attention is needed from you to complete a process. For example, in the UK, we may need you to verify a candidate's documents in person to proceed with a DBS criminal check.

These will come as soon as the candidate has completed a check that needs your attention to proceed with.

![zincwork_hc_images/cadence-of-zinc-automated-reminders-7.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/cadence-of-zinc-automated-reminders-7.png)

---
Now that you know our schedule and see our timeline, you can be at ease to know we will take care of the process to remind candidates and referees but if we need your support or you need to chase candidates more, you can fit right into the process.

---

## Can I Set Up Two-Factor Authentication on a Zinc Account?

Source: https://help.zincwork.com/article/1c8af0f0-can-i-set-up-two-factor-authentication-on-a-zinc-account.md

Zinc accounts created with an email address and password do not currently have a separate Zinc two-factor authentication (2FA) option available. This applies to candidate accounts and to employer-side users, including recruiters, company users, and viewers.

If you create or sign in to your Zinc account using a single sign-on option such as Google, LinkedIn, Okta, or Microsoft Entra, any 2FA setup is managed directly by that SSO provider, not inside Zinc. You can enable 2FA in your provider account security settings if that provider supports it for your account.

You should continue to use the same sign-in method you used when creating your Zinc account.

---

## Does Zinc Have Local Offices or In-Person/Phone Support?

Source: https://help.zincwork.com/article/5eab8d52-does-zinc-have-local-offices-or-in-personphone-support.md

Zinc provides support either via live chat or email. You can email the Support Team at **contact@zincwork.com**.

We do not have in person or phone call support services.

If you do need support via the phone or in person, contact your recruiter directly so they can support you further.

---

## How to Enable Sound Notifications for Zinc Live Chat

Source: https://help.zincwork.com/article/594ee5cf-how-to-enable-sound-notifications-for-zinc-live-chat.md

### How to Enable Sound Notifications for Zinc Live Chat

Sound notifications alert you when Zinc live chat responds, even if you have minimised the chat widget or switched tabs. These notifications are controlled through your browser permissions.

#### 1. Allow Notifications When Prompted
- The first time you use Zinc live chat, your browser will ask permission to show notifications with a popup like:
  > **app.zincwork.com wants to** show notifications
  > [Block] [Allow]

![approvenotificationschat](https://zinc-fini-resource-storage.s3.eu-west-2.amazonaws.com/approve+notifications+chat.png)

- Click **Allow** to enable sound notifications.
- If you do not see this popup, it may be because you've previously chosen an option or you need to enable it manually.

#### 2. Enable Notifications if You Previously Blocked Them
- Click the icon to the left of the web address in your browser’s address bar (usually a lock, i, or sliders icon).
- Find the **Notifications** permission.
- Change it from **Block** to **Allow**.
- Refresh the Zinc live chat page.

Note: The exact wording and icons may vary by browser (Chrome, Safari, Edge), but the setting is always located in the page-specific site permissions, not general browser settings.

#### 3. Check Additional Sound Permissions
Allowing notifications alone might not be enough if your browser has a separate sound permission.

- **Chrome:**
  - Click the icon next to the URL, choose **Site settings**.
  - Find **Sound** permissions and set to **Allow**.
  - Refresh the Zinc page.
- **Edge:**
  - Usually, sound works once notifications are allowed; no extra sound permission is needed.
  - If no sound, verify notifications are allowed first.
- **Safari:**
  - Open **Safari → Settings (or Preferences)**.
  - Select the **Websites** tab, then **Auto-Play**.
  - Find app.zincwork.com and set it to **Allow All Auto-Play**.
  - Refresh the Zinc live chat page.

#### 4. Troubleshooting If Notifications Still Don't Work
- Confirm your device’s system notification and sound settings allow browser notifications.
- Ensure the browser tab with Zinc live chat is not muted (look for a speaker icon on the tab).
- Check that global browser notification permissions are not disabled, which can override site-specific settings.

---

## How to View and Manage Your Previous Conversations in Zinc Live Chat

Source: https://help.zincwork.com/article/fea1f9f0-how-to-view-and-manage-your-previous-conversations-in-zinc-live-chat.md

### Open your chat history

1. Open the Zinc live chat by clicking the chat icon in the bottom-right corner of the page.
2. In the top-right corner of the chat widget, click the **history icon** (it looks like a clock with a circular arrow).
3. The **Chat History** panel will open, showing a list of your past conversations.

Each conversation entry shows:
- The first message you sent in that conversation
- The date the conversation started
- The current status of the conversation, which could be **Open** if it's still ongoing or **Resolved** if it has been closed

### Read a previous conversation

1. In the **Chat History** panel, find the conversation you'd like to review.
2. Click the **arrow** on the right side of that entry.
3. The conversation will reopen with the full message thread, allowing you to read through it again.

### Start a new conversation

1. From the **Chat History** panel, click the **+ icon** in the top right.
2. A new conversation window will open, and you can type your question or message as normal.

### Close the widget without losing your history

- To minimise the chat widget, click the **– (minimise) icon** in the top-right corner.
- This collapses the widget but does not delete any chats.
- To reopen the widget, click the Zinc chat icon in the corner of the page.
- Your conversations are saved automatically and remain accessible in the **Chat History** panel.
- Closing or minimising the widget does not delete any conversations.

![CleanShot 2026-07-07 at 18.24.47](https://zinc-fini-resource-storage.s3.eu-west-2.amazonaws.com/CleanShot+2026-07-07+at+18.24.47.gif)


---

## Zinc and BPSS: Understanding Baseline Personnel Security Standard Checks and Compliance

Source: https://help.zincwork.com/article/9d563f52-zinc-and-bpss-understanding-baseline-personnel-security-standard-checks-and-compliance.md

## Explaining the Baseline Personnel Security Standard (BPSS)

BPSS (Baseline Personnel Security Standard) is a UK Government pre-employment screening standard for individuals working in or with government departments, the armed forces, or certain contractors. BPSS is not a formal level of UK National Security Vetting (NSV) and is therefore administered by the employer.

## Checks required for BPSS vetting

- **Employment history**: 3 years, with any continuous or cumulative gaps of 6+ months verified
- **Identity verification**: Either in person or via a certified digital verification service (e.g. Zinc)
- **Right to Work in the UK**: Must be established
- **Basic criminal record check**
- **Address check**: Only required when conducting a DBS check
- **International criminal record checks**: Required if the individual has lived outside the UK for more than 6 months during the vetting period

## Zinc and BPSS

Zinc is primarily a vetting platform, not a fully outsourced vetting service. Customers use Zinc to run background checks that meet their chosen screening requirements.

Upon completion of BPSS checks, no government-issued certificate is produced.

Instead, employers must create and securely retain a BPSS Verification Record confirming that all required checks have been completed. This record is the official evidence of BPSS compliance and may be shared internally or with downstream agencies if appropriate.

Some fully outsourced screening providers issue their own 'BPSS certificate' or 'final report.' This terminology is internal to those providers and is not an officially recognised government document or process. Most screening providers, including screening technology platforms such as Zinc, do not produce certificates.

## What employers can do

Once satisfied that the results meet BPSS requirements, employers can create their own record in any suitable format. For example:

- A brief compliance sign-off letter
- **For Zinc customers**: an internal note on the candidate's report in the **Comments** field, which then appears on the downloaded PDF report. This is suited to an overall compliance statement covering all checks. The wording could be, for example:

  _"All checks have been completed in accordance with UK Government Baseline Personnel Security Standard 	6 Version 7.0 	6 June 2024."_

For reference and employment history checks specifically, you can also add notes directly against each individual reference card on the report — for example, to record how an employment gap was verified or to document a conversation with a referee. These notes are timestamped, permanently recorded, and included in the downloaded PDF alongside the check content.

See [Adding Notes and Reviewing References on a Candidate Report](https://help.zincwork.com/hc/hm54ky7yrc/article/1af6858a-reference-level-notes) for further guidance.

Employers should ensure all compliance records are securely retained as official evidence of BPSS check completion. Zinc provides tools to help maintain these records safely and compliantly.

---

## Zinc Background Check Products and Turnaround Times

Source: https://help.zincwork.com/article/14a87fdd-zinc-background-check-products-and-turnaround-times.md

At Zinc our goal is to provide you with full transparency of when you can expect your candidate's checks to be complete so you can run a smooth and efficient background checking process.

## Supported check availability

Availability depends on the country, employer package, and local provider requirements. Zinc offers the following check types:

- Address
- Media
- Credit Judgement & Litigation
- Criminal
- Directorship
- ID Verify
- Qualification
- Financial
- Politically Exposed Persons
- Reference
- Right to Work
- Sanctions
- Self Certification
- Social Media
- CV
- FCA Register Check
- Cifas Check


## Types of turnaround time

We provide our turnaround time data in three ways, as doing so gives you a richer understanding of what you can expect.

### Mean

This is a mean average of every check, including the unusually fast and the unusually slow.

Data updated weekly.

### 10% average

This is the same as the mean, but excludes the fastest 10% and slowest 10% of checks, giving you a more "typical experience" than the Mean.

Data updated monthly.

### 55th - 75th percentile range

This is the range between the time taken for 55% of the checks to be returned and 75% of the checks to be returned. This range is what informs the predicted return time within the Zinc app.

Data updated weekly.

## Identity & right to work

### UK right-to-work check

| Metric | Time |
|---|---|
| Mean | 3.93 hours |
| 10% avg | 3.80 mins |
| 55 - 75 percentile | 1 - 2 mins |

### Global right-to-work check

| Metric | Time |
|---|---|
| Mean | 4.20 hours |
| 10% avg | 4.2 mins |
| 55 - 75 percentile | 1 - 2 mins |

### Address check

| Metric | Time |
|---|---|
| Mean | 8.80 hours |
| 10% avg | 2.4 mins |
| 55 - 75 percentile | < 1 mins |

### Document check

| Metric | Time |
|---|---|
| Mean | 5.41 hours |
| 10% avg | 5 mins |
| 55 - 75 percentile | 1 mins |

## Criminal, integrity & track record

### Employment verification check

| Metric | Time |
|---|---|
| Mean | < 1 mins |
| 10% avg | < 1 mins |
| 55 - 75 percentile | < 1 mins |

### Reference check

| Metric | Time |
|---|---|
| Mean | 1.32 days |
| 10% avg | 15 hours |
| 55 - 75 percentile | 1 7-52 hours |

### Institution verified education check

| Metric | Time |
|---|---|
| Mean | 16.17 days |
| 10% avg | 13.93 days |
| 55 - 75 percentile | 9-22 days |

[View specific country turnaround times here](https://zincwork.com/turnaround-times/education)

### OCR education check

| Metric | Time |
|---|---|
| Mean | 3.79 days |
| 10% avg | 1.34 days |
| 55 - 75 percentile | < 1 mins |

### Basic DBS check

| Metric | Time |
|---|---|
| Mean | 1.84 days |
| 10% avg | 21 hours |
| 55 - 75 percentile | 5 - 28 hours |

### Enhanced DBS check

| Metric | Time |
|---|---|
| Mean | 14 days |
| 10% avg | 10.71 days |
| 55 - 75 percentile | 7 - 19 days |

### Global criminal check

| Metric | Time |
|---|---|
| Mean | 7 days |
| 10% avg | 4.5 days |
| 55 - 75 percentile | 1 - 4.6 days |

[View specific country turnaround times here](https://zincwork.com/turnaround-times/criminal)

## Weekend processing

Criminal checks and qualification checks that require institution or third-party verification are not processed over the weekend. Weekend days should not be counted as processing days for these checks. Processing resumes on the next working day.

## Financial, compliance & risk mitigation

### UK credit check

| Metric | Time |
|---|---|
| Mean | < 1 mins |
| 10% avg | < 1 mins |
| 55 - 75 percentile | < 1 mins |

### Global credit check

| Metric | Time |
|---|---|
| Mean | 9 hours |
| 10% avg | 2 days |
| 55 - 75 percentile | 1 - 3 days |

### Financial check

| Metric | Time |
|---|---|
| Mean | 67.88 mins |
| 10% avg | 1.38 mins |
| 55 - 75 percentile | 1 - 2 mins |

### Sanctions check

| Metric | Time |
|---|---|
| Mean | 57.54 mins |
| 10% avg | 1.30 mins |
| 55 - 75 percentile | 1 - 2 mins |

### UK directorship check

| Metric | Time |
|---|---|
| Mean | 13.42 hours |
| 10% avg | 2.06 hours |
| 55 - 75 percentile | < 1 mins |

### Global directorship check

| Metric | Time |
|---|---|
| Mean | 2.12 days |
| 10% avg | 1.45 days |
| 55 - 75 percentile | 1 - 2 days |

### Social media check

| Metric | Time |
|---|---|
| Mean | 1.33 days |
| 10% avg | 1.25 days |
| 55 - 75 percentile | 1.25 days |

### Adverse media check

| Metric | Time |
|---|---|
| Mean | 2 hours |
| 10% avg | 1 mins |
| 55 - 75 percentile | 1 mins |

### PEP check

| Metric | Time |
|---|---|
| Mean | 16.55 mins |
| 10% avg | 1 mins |
| 55 - 75 percentile | 1 mins |

## Security and compliance

- ISO 27001 Certificate number: 267532.
- UK DIATF certificate number: 244518.

©Zinc Work Ltd is a company registered in England and Wales no.10961635.


---

## Zinc Working Hours

Source: https://help.zincwork.com/article/2396c56b-zinc-working-hours.md

Our working hours (UK time) unless otherwise noted:

- Monday: 9:00 - 18:00
- Tuesday: 9:00 - 18:00
- Wednesday: 9:00 - 18:00
- Thursday: 9:00 - 17:00
- Friday: 9:00 - 15:30
- Closed on weekends and holidays

---

## What Information Can Candidates See on Their Zinc Profile?

Source: https://help.zincwork.com/article/e8e1fbe8-what-information-can-candidates-see-on-their-zinc-profile.md

Candidates on Zinc can see detailed information about their own profiles and verification status as part of Zinc's commitment to data transparency and candidate control. Specifically, candidates can view the following on their profile only:

- **Profile details:** You can see your own profile information including your visibility and share settings.

- **Check progress:** You have access to the latest progress updates on verification requests.

- **References:** Confidential questionnaires and documents from references are not visible to you to protect privacy.
  - **Skills:** You can view your validated skills from your referees as recorded in your profile.

- **Identity checks:** Reusable and profile-style identity checks are visible to you.

- **Education / qualifications:** You can see the status and verification results of your educational background and qualifications.

- **Work proofs:** You own your work proofs and can manage the visibility settings for them.

- **Right to work:** This information is visible only if it is part of a reusable identity check. If not reused, it will not be shown.

- **Address check:** You can view summary and status style information related to address verification.

- **Sanctions / PEP / adverse media / adverse financial:** These checks appear to you in a profile-style summary view as identity checks.

This visibility ensures you maintain insight and control over your personal data and verification process throughout Zinc, aligning with Zinc's candidate-first data philosophy.

---

## Why a Reference May Show as Confidential

If a reference is marked **Confidential**, this means the reference was provided privately. Only the employer who requested the checks can review that confidential reference.

Zinc cannot confirm why a specific reference was marked confidential. If you need more information about why a reference is confidential, check directly with the employer who requested your checks.

---

## What Information Can My Employer See During Background and Employment Checks?

Source: https://help.zincwork.com/article/2b44dec5-what-information-can-my-employer-see-during-background-and-employment-checks.md

**What can my employer see during background and employment verification checks?**

Your employer can view the overall results from various checks such as social media, criminal record, credit, and adverse media checks. However, they do not have access to all the detailed data within these checks.

For social media checks, the employer only sees flagged content that is directly relevant to your job role; they do not see your specific social media posts.

Regarding employment verification, employers can confirm your employment history through tax records. This may also include financial records such as payments for benefits or pensions.

Additionally, your employer can see the photo you provided for identity verification, which includes the selfie you took as well as the ID document you uploaded.

This approach ensures transparency about what information employers can access while protecting your personal data and limiting visibility to only what is relevant for the hiring or employment process.

---

## How Zinc Conducts Address Checks for DBS Criminal Record Verifications

Source: https://help.zincwork.com/article/3635c3f2-how-zinc-conducts-address-checks-for-dbs-criminal-record-verifications.md

## Zinc's automated address checking process saves you time whilst ensuring compliance

On the 6th of April 2022 the DBS released new guidance for organisations that want to digitise their DBS checking process. As per section 1.2 of the new guidance, this guidance is the equivalent to the longer standing guidance for checking documents physically for the DBS.

Hence this new guidance does not supersede the existing July 2021 guidelines; employers can choose to follow either set of guidelines.

Zinc is a technology-first business which supports the digital address checking route first and supports clients in manually checking physical address documents second.

## Programmed compliance

If you are conducting a criminal check on Zinc and the applicant selects England & Wales residency, a DBS check is conducted.

In this case, an ID check and address check will automatically be added to your request if they've not already been selected, ensuring compliance.

## Address route
A text based address is collected, alongside the applicants name history and date of birth.

A search is conducted via our certified IDSP in authoritative sources: credit agencies, national postal and electoral lists for matches.

The search will return if an identity exists at that address, the strength of match and will return connected addresses over a five year period.

This is in accordance with checking through "an authoritative source through a certified IDSP" in section 4.4.2 of the guidelines.

Next, a physical document collection process is shown to the applicant within 1-2 seconds.

The physical address document proof process is built into Zinc's address check and is included in the price.

No matter how many documents we process to verify an applicants address, the applicant will just see one single flow.

The applicant is shown a list of options for the types of acceptable physical address proof documents, including:

- Utility bill (last 3 months) — paper copy only (gas, electricity, water, landline, broadband)
- Bank or building society statement (last 3 months)- paper copy only
- Council tax letter (last 1 year) — paper copy only
- Benefits letter (last 1 year) — paper copy only (job seeker allowance, housing benefit, tax credits)
- Mortgage Statement (issued in the past 12 months)

The candidate needs to take a live photo of the physical document page, showing their full name, type of document and date of issue.

They will also need to ensure that the document states their full current address.

---

## How Zinc Verifies Non-UK Addresses for the Address Check

Source: https://help.zincwork.com/article/4e7d3452-how-zinc-verifies-non-uk-addresses-for-the-address-check.md

The first flow for the address check is a **text-based address search**. The current address is collected, alongside your name history, and date of birth. A search is conducted via our certified IDSP in authoritative sources: credit agencies, national postal, and electoral lists for matches. The search will return if an identity exists at that address, the strength of match, and will return connected addresses over a five-year period. **The check would be complete from this point if a match can be found.** 

If no matches can be found via the text-based address search, a physical document collection process is shown to you or requested via email after the check has been processed by the text-based search.

If you are emailed, the email will come from **checks@zincwork.com** and will have the subject line of **Information about your address check.** It will look like the below:
![zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-1.png)

The check will be marked as **Consider** on Zinc until the document has been provided by you and successfully processed by Zinc through manual review.
![zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-2.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-2.png)

## Acceptable address proof documents

You are shown a list of options for the types of acceptable physical address proof documents, including:

- **Bank Statement**
- **Phone Bill**
- **Utility Bill (like gas, electric, internet, or water)**
- **Mortgage Statement**
- **Government Letter**
- **ID Document**
- **Pension statement or Property tax letter**
- **Letter from a bank or utility company**

## Document requirements

- This document need to be issued in the **last 3 months** to be accepted.
- It must be either a photo/scan of the physical document or a PDF copy.

If you cannot provide one of these documents, you should let our Support Team know directly and we can work with you to see if there's an alternative solution.

## What the document must show

When you send the document, make sure we can clearly see:

- **The Candidate's Full Name**
- **The Candidate's Current Address as Provided on Zinc**
- **The Type of Document**
- **The Issue Date**

## Manual verification and outcome

These documents are then manually verified by our Support Team and the team will contact you if we need alternative documentation or if we need you to resubmit the check via the platform.

Once those checks have been reviewed and accepted, the check will be marked as clear and the check will be completed.
![zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-3.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/how-does-zinc-check-addresses-for-the-address-check-non-uk-3.png)

---

## What is an Address Check? Overview of Zinc's Address Verification Process

Source: https://help.zincwork.com/article/feb23794-what-is-an-address-check-overview-of-zincs-address-verification-process.md

Zinc will verify that you have been residing at a given address by checking trusted address databases and physical address documents.

1. First, a text-based address is collected, alongside your name history, and date of birth. A search is conducted via our certified IDSP in authoritative sources: credit agencies, national postal, and electoral lists for matches. The search will return if an identity exists at that address, the strength of match, and will return connected addresses over a five-year period. [Find out more here.](https://zincwork.com/checks/address)

2. Next, a physical document collection process is shown to you. You are shown a list of options for the types of acceptable physical address proof documents, including:

| Documents | Issue date and validity |
| --- | --- |
| Mortgage statement | Issued in last 12 months |
| Bank or building society statement | Issued in last 3 months - branch must be in the country where you live and work |
| Credit card statement | Issued in last 3 months |
| Financial statement, for example pension or endowment | Issued in last 12 months |
| Council Tax statement | Issued in last 12 months |
| Utility bill (electricity, water, gas, broadband, landline) | Issued in last 3 months |
| Benefit statement, for example Child Benefit | Issued in last 3 months |
| Central or local government, government agency, or local council document giving entitlement, for example from the Employment Service or HMRC | Issued in last 3 months |

The physical address document proof process is built into Zinc's address check and is included in the price. No matter how many documents we process to verify your address, you will just see one single flow.

It's important to note that address documents must be uploaded as a live photo of the physical document, online PDFs are not accepted.

## Why conduct address checks

Address checks are essential base information to check where you are and have been residing. This is important to ensure other checks are run in the right locations and is often a requirement to proceed with other checks such as criminal checks in some countries.

Address checks take seconds, not days. To get started, click **Request** in your ATS. Then receive real-time updates and a report when complete.

---

## Acceptability of National ID Cards for Identity Checks and UK Citizen Card Exclusion

Source: https://help.zincwork.com/article/a54e8e5c-acceptability-of-national-id-cards-for-identity-checks-and-uk-citizen-card-exclusion.md

Yes it can be used for your identity check and in some cases, can be proof of your right to work. You will be asked to select the issuing country of your ID card.

Please note, that the UK Citizen Card is **not** accepted by our checking partner, so you will be unable to use this.

---

## Acceptable Identity Documents for International Identity Checks (Non-United Kingdom)

Source: https://help.zincwork.com/article/a3fc4d24-acceptable-identity-documents-for-international-identity-checks-non-united-kingdom.md

To process an identity check, candidates must provide live photos of original (not copied) and valid identity documents.

## What ID documents are accepted with Zinc?

The following are considered **general** forms of identification we can accept but this can depend country to country as some documents our IDSP is unable to process:

- **Passport** – Any current and valid passport
- **National Identity Card** - Any current and valid national identity card
- **Driving License Photo Card** – a current and valid driving license

![zincwork_hc_images/acceptable-id-documents-for-international-identity-checks-non-uk-1.jpg](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/acceptable-id-documents-for-international-identity-checks-non-uk-1.jpg)

## Important name change requirement

- **All identity documents must be in the applicant’s current name.** 
![zincwork_hc_images/acceptable-id-documents-for-international-identity-checks-non-uk-2.jpg](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/acceptable-id-documents-for-international-identity-checks-non-uk-2.jpg)

## What if a candidate doesn’t have a valid photo ID or we can't process it?

If a candidate cannot provide a live photo of their valid photo ID or it's not an ID document our IDSP can support, we are unable to complete the ID check on Zinc.

We may need you to complete the document check manually if it's an unsupported document.

We will let you know directly and inform you that we cannot complete the identity check on Zinc and you may need to remove this check for the candidate.

---

## Do You Accept Scanned Documents for Identity or Right to Work Checks?

Source: https://help.zincwork.com/article/71ddf0f4-do-you-accept-scanned-documents-for-identity-or-right-to-work-checks.md

We do not accept scanned documents for the identity or right to work check since it is difficult to verify their authenticity.

We require you to take a live photo of your physical document using any device like your phone.

Scanned images will be rejected and you will be asked to resubmit these with a live photo of your physical document.

---

## Is a Driver’s License Acceptable for Identity Check?

Source: https://help.zincwork.com/article/1ce8c013-is-a-drivers-license-acceptable-for-identity-check.md

A driver's license can be accepted for identity checks if you are not also completing a DBS/UK criminal record check; however, it is not valid for UK Right to Work checks.

## United Kingdom (UK) Right to Work checks

You cannot use a driving licence (including a provisional driving licence) for a UK Right to Work check.

## Identity verification for DBS checks with Zinc

- For a **Basic DBS check**, you are required to provide a UK passport if you are a UK passport holder. If you do not hold a UK passport, you must provide your valid foreign passport along with a second form of ID, such as your driving licence.

- For **Enhanced** or **Standard DBS checks**, you must provide both your valid passport and a second form of valid photo ID. This second ID can be a driving licence or a national identity card.

  This Standard/Enhanced DBS wording is for Zinc digital identity verification. It is not the manual DBS identity-document route. For an Enhanced or Standard DBS manual in-person identity check, a valid passport plus a valid current driving licence is not enough on its own; Route 1 requires 1 Group 1 document plus 2 further listed documents from Group 1, Group 2a, or Group 2b.

- When uploading any identity documents for verification, make sure to provide a live photo of the physical document, not a scanned copy.

These identity requirements ensure proper verification depending on the type of DBS check you are undergoing. A driving licence alone is insufficient for the Right to Work check but can complement other documents for DBS identity verification.

---

## What Is an MRZ Number and How It Helps with Identity Verification

Source: https://help.zincwork.com/article/bcf4b156-what-is-an-mrz-number-and-how-it-helps-with-identity-verification.md

**MRZ** or **Machine Readable Zone** is a particular area in an identity document (passport specifically) that encloses the document holder’s personal data. Nowadays, almost every country’s official identity or travel documents have MRZ, containing confidential information encoded. Generally, MRZ has two or three lines with the OCR (Optical character recognition) font text printed.

The MRZ-based documents are referred to as Machine readable documents because a machine only reads the texts they contain.

## How does the MRZ help you identify fraud

A machine-readable zone contains encoded machine-readable lines/codes that include the document holder’s data and forgery detection numbers known as 'checksum'.

As mentioned above, a special reading device is used to detect MRZ and read the information encoded inside. For travel documents such as passports, text recognition and conversion technology (OCR system) is used to read MRZ data and verify it.

See the following image to recognise the machine readable zone in a passport.
![zincwork_hc_images/what-is-an-mrz-number-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-is-an-mrz-number-1.png)
## Why you should pay attention to MRZ flags

It’s not difficult for fraudsters to tamper with identity documents and manipulate the holder’s personal information for their purpose in modern times. Many times, we have heard the news of fake passport gangs in Europe and across the globe engaged in forging documents.

A machine-readable zone in a passport and other identity documents is a significant step to prevent unauthorised alteration in the IDs. Furthermore, it is an ideal way to speed up the verification process.

Since passport verification is a standard procedure during a background check, MRZ-enabled passports have been proved useful in verifying suspected identities. After all, the machine-readable zone contains almost all the crucial detail of a person such as a name, nationality, date of birth, sex, passport expiration date, etc.

---

## What To Do When You Are Notified That Your Identity Check Has Failed

Source: https://help.zincwork.com/article/7c4cdeab-what-to-do-when-you-are-notified-that-your-identity-check-has-failed.md

Don't worry! Failure may happen for a [wide range of reasons](https://help.zincwork.com/hc/hm54ky7yrc/article/b69c68d5-why-is-my-document-not-being-accepted-for-identity-check-common-issues-and-fixes).

Zinc will provide as much information as possible and ask you to resubmit.

If the ID verification continues to fail, your employer may ask you to retry the check or verify the documents face to face.

---

## Why Does Zinc Ask for a Selfie as Part of the Identity Check?

Source: https://help.zincwork.com/article/31dba764-why-does-zinc-ask-for-a-selfie-as-part-of-the-identity-check.md

In the identity check, Zinc compares the most recent live photo provided by you during the identity verification flow to the face on your most recently captured identity document (such as passports or national ID cards).

The **selfie** portion of the identity check is designed to prove identity document ownership, so that only the owner of the identity document can use it to verify their identity and complete this check.

---

## How Do I Evaluate a Facial Comparison Failure?

Source: https://help.zincwork.com/article/8161f89c-how-do-i-evaluate-a-facial-comparison-failure.md

All reports have an overall result, which is either a clear or a consider. When a user receives a clear, they can be considered verified. When they receive a consider, the report breakdown will indicate what caused the user to fail verification.

The different breakdowns indicate different reasons why someone might not have been verified:

- **Image integrity**: Asserts whether the quality and integrity of the uploaded files were sufficient to perform a face comparison.
  - Face detected: Asserts a single face of sufficient quality has been found in both the document image and the live photo. This will return a consider if no face is found on the front of the document, or no face is found on the selfie or video, or too many faces were found on either.
  - Source integrity: Asserts whether the selfie or video is trustworthy. This will return a consider when selfie or video is found to be digitally tampered, from a fake webcam, emulator, or from other dubious sources. It indicates deliberate attempts at defrauding the system. The dashboard and API response will provide more detail as to what exactly caused this to trigger.

- **Face comparison**: Asserts whether the face in the document matches the face in the live photo.
  - Face Match: This will flag as consider when the person does not match the face on the identity document. A similarity score will also be returned. The closer to zero that score is, the less likely the two faces belong to the same person.

- **Visual authenticity**: Asserts whether the person in the selfie is real.
  - Spoofing detection: This will return a consider when the selfie or video contains a face that is not real, also known as a spoof. For example, a face on a piece of paper, a face on an identity document, a face on a digital screen, a screenshot, etc. A spoofing score will also be returned. The closer to zero that score is, the less likely the face is real.

---

## How To Assess a Match on an Adverse Media Check

Source: https://help.zincwork.com/article/887887e6-how-to-assess-a-match-on-an-adverse-media-check.md

This is one the trickiest areas of background checking, where you have to use some detective skills to assess the match. It's possible to get false positives in this type of checks, since we're searching public registers searches, publications and websites. Due to this, candidates can just be matched on location, name, and birth year. Your first action is to understand if this is your candidate in question, or if it's a false positive.

## Your steps

1. Navigate the website linked on the report to search for your candidate's name.
2. See if the candidate's personal information (name, date of birth, address/location) is the same as the one's in the websites in the matches.
3. Look at the Zinc report, or ask your candidate for evidence for of the time period shown on the matches (where they were living/working).
4. If you can't disqualify your candidate, understand if this is acceptable.

If it is your candidate, you can now assess the severity of the findings.

## What if the link in the report is broken?

For these types of checks/matches, we rely on our downstream providers (external sources) who conduct searches against various lists based on the applicant's information. We return all the information we receive from them. When service providers scrape a webpage, the content becomes accessible, and this data is used to generate match results. Unfortunately, the internet evolves over time, and a publisher may remove a page or move it to a different URL. We currently have no way of tracking these changes, as websites do not notify us of such updates. As a result, we are unaware when these changes occur.

---

## What Happens After You Get a Match on Your Adverse Media Check

Source: https://help.zincwork.com/article/48fa1dcb-what-happens-after-you-get-a-match-on-your-adverse-media-check.md

It's possible to get false positives on this type of check since they can just be matched on location, name, and birth year.

We are unable to provide additional details regarding those matches to you, as we do not disclose sensitive information that may not belong to you in the event that it is a false positive.

### Next steps

In this case, your employer will analyse if such matches relate to you or not.

- They will do that by crossing the information found on the matches with your personal information such as your name and date of birth.
- They can also request you to provide proof of the time period shown on the matches (where you were living/working).

Once they've conducted this analysis, they will inform you directly of their decision and any next steps.

---

## What is Fuzzy Matching and How Does It Work in Identity Checks?

Source: https://help.zincwork.com/article/f1edea90-what-is-fuzzy-matching-and-how-does-it-work-in-identity-checks.md

**Entrust** formerly known as Onfido , Zinc's Identity, Financial, Politically Exposed Persons, Adverse Media, Sanctions check provider utilises **fuzzy matching** on the name and address fields during record searches.

This is because names and addresses can be provided in many different ways, and errors in data submission or collection can often occur.

Fuzzy matching allows a more accurate confirmation of a person's identity during a record check by capturing data variations.

For example, accepted data variations could include:

- A candidate named "**Catherine Stanley**" enters their name as "**Catherine Stamley**" or "**Kate Stanley**".
- An address is entered as "**1/26 Rowland Close**" or "**Rowland Close, 26a**".

Fuzzy comparison allows for greater flexibility during comparison, catering for potential discrepancies (for example, when an applicant uses their middle or spouse name, or there has been an extraction error). Exact comparison, by contrast, requires a precise match for all fields and could increase false rejection rates. Entrust therefore recommends using a fuzzy comparison configuration.

## What is fuzzy matching

Fuzzy matching is a technique used to compare names and other identity data, even when there are minor differences due to typos, misspellings, or formatting inconsistencies. This helps ensure legitimate users aren’t blocked by small errors, while still detecting potential fraud or watchlist matches.

## How fuzzy matching works

- **Customised sensitivity for Zinc:**  
  The algorithm allows for a certain degree of difference between names. By default for Zinc, it permits a single character change (insertion, omission, or replacement) within a word, which helps reduce false positives from minor typos. We also treat first names and middle names as interchangeable to help handle multi-word names.

- **Minimum word length:**  
  Fuzziness is only applied to words above a certain length (default for Zinc is 13 characters). Shorter words must match exactly, as even a single character change in a short name can lead to incorrect matches. For example, '**Leederheimer**' and '**Lexderheimer**' may be considered a match, but '**Lee**' and '**Lex**' would not.

- **Normalisation:**  
  The system ignores differences in case, punctuation, and extra spaces, and can handle some international characters and transliterations.

At Zinc, we use all the **default** Entrust **settings** however we do treat **First Names and Middle Names as interchangeable to help handle multi word names.**

---

## What's Included in an Adverse Media Check?

Source: https://help.zincwork.com/article/38e90ba9-whats-included-in-an-adverse-media-check.md

## What's included in the search?

The adverse media dataset is a state of the art, real-time structured data feed of companies and individuals subject to adverse media. Monitoring thousands of news sources, business and trade journals, in addition to local, regional and national newspapers, the adverse media feed isolates and highlights any entities subject to a range of adverse media. The adverse media is categorised by risk type, and encompasses media relating to accusations, arrest, trial and exoneration. Risk type includes a granular breakdown into 8 categories, which cover all FATF, or EU Money Laundering Directive, predicate offences. Adverse media profiles are enhanced by additional identifying information (location; media text; date of birth, publication date) when available.

## Do false positives appear on an adverse media check?

Yes. The candidate's name is the primary search input for an adverse media check, but it is combined with other personal identifying information such as date of birth and country/location where available to help filter out false positives. It is not purely a name match. Because identifiers can still be limited, false positives can appear, so you must assess whether a match is your candidate first.

## What is the source of the search?

Zinc is partnered with Entrust, a best in class solution for the search.

## What identifiers are used on the adverse media check?

Full name, date of birth and location.

## Can I see all of the lists that are checked?

We cannot share a full list unfortunately since that's not offered by our partner due to the frequency of sources changing.

## Are previous names or name changes included?

Adverse media checks are run using the candidate details captured for the adverse media check, with the candidate's current legal name as the main name searched.

Recruiters cannot self-serve add another previous name or alias to an already-run adverse media check. 

---

## Comprehensive Guide to Politically Exposed Persons (PEP) Check for Candidate Screening

Source: https://help.zincwork.com/article/fcf871a7-comprehensive-guide-to-politically-exposed-persons-pep-check-for-candidate-screening.md

## What it is

Politically Exposed Persons (PEP) are individuals with an elevated risk of money laundering stemming from bribery or corruption, often due to their prominent positions or connections to political figures.

The PEP check looks at international databases to confirm if your candidate held a key position that could have been exploited for money laundering or other criminal activities like corruption and bribery.

## Why you should run this check

Designed to identify how a candidate’s affiliations, past or close relationships may impact your business risk. The core drivers to run this check:

- **Compliance with core regulatory bodies** - such as the Financial Conduct Authority (FCA) to prevent money laundering and corruption
- **Safeguard reputation** - Employing individuals with a PEP status without proper scrutiny can damage a company's reputation if any misconduct or scandal involving these individuals comes to light.
- **Prevent corruption** - PEPs often hold positions of influence or power, which can potentially increase the risk of corruption within an organisation. By identifying employees who are PEPs, businesses can implement additional oversight and controls to mitigate the risk of corruption and unethical behaviour.
- **Financial risk mitigation** - As a politically connected individual the candidate may have significant financial resource, influence or networks which may pose financial risk to your company

## How to start running PEP checks

To start using PEP checks on existing packages:

1. Navigate to Packages.
2. Select the three vertical dots to the right of the package name.
3. Select **Customise Checks**.

From there you will be able to toggle on PEP checks in the left hand side menu.
![politically-exposed-persons-pep-check-1](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/politically-exposed-persons-pep-check-1.gif)
When adding this check to a new package, simply toggle it on in the modify checks step.

## How it works for the candidate

The requesting party will request the check from the ATS or their Zinc account.

- Automated instructions are delivered to provide some personal details in a dynamic web form.
- Zinc submits the request to our checking provider.
- Zinc receives the results (digitally) and provides a signed digital report.
- The candidate receives a notification to say the process is complete.

## Results of the check

Zinc will display two distinct types of matches.

### High confidence

These matches are dual identifier matches, meaning that both the name and date of birth identified and the same as the candidate's.

### Low confidence

These matches only match on the candidate's full name. They are absent of a date of birth match as there may not have been one on the source.
![politically-exposed-persons-pep-check-2](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/politically-exposed-persons-pep-check-2.png)
If you click into the matches provided, you will find further information on what has been found through the search with sources for your review.

You can then review any matches on the candidate's report with the information provided from the search. It might be helpful to reach out to the candidate and ask for additional information.

If you're happy with the result, mark the report as **Reviewed** once you have completed this process.

## How to interpret the results

When running a PEP check, the results that you may expect vary in potential significance to your hiring process. To assist in interpretation of the result, we’ve identified how layers of these results are widely interpreted.

### High risk

- Heads of state and government
- Members of government or parliament (national and regional)
- Heads of military, judiciary, and law enforcement
- Board members of central banks
- Top-ranking officials of political parties

### Medium/high risk

- Senior officials of the military, judiciary, and law enforcement agencies
- Senior officials of other state agencies and bodies and high-ranking civil servants
- Senior members of religious groups
- Ambassadors, consuls, and high commissioners
- Senior management and board of directors of government-owned businesses and organisations

### Low risk

- Mayors and members of local, country, city, and district assemblies
- Senior members of international or larger-than-national organisations

## Questions?

Please don’t hesitate to reach out to your account manager, connect via live chat, or drop us an email for assistance with PEP checks. We're here to help!

---

## How to Assess and Verify a Match on a Politically Exposed Persons (PEP) Check

Source: https://help.zincwork.com/article/86aefdaa-how-to-assess-and-verify-a-match-on-a-politically-exposed-persons-pep-check.md

It is possible to get false positives in this type of checks, since we're searching public registers searches, publications and websites. Due to this, candidates can just be matched on location, name, and birth year. Your first action is to understand if this is your candidate in question, or if it's a false positive.

### Your steps

1. Navigate the website linked on the report to search for your candidate's name.
2. See if the candidate's personal information (name, date of birth, address/location) is the same as the one's in the websites in the matches
3. Look at the Zinc report, or ask your candidate for evidence for of the time period shown on the matches (where they were living/working).
4. If you can't disqualify your candidate, understand if this is acceptable.

If it is your candidate, you can now assess the severity of the findings.

## What if the link in the report is broken?

For these types of checks/matches, we rely on our downstream providers (external sources) who conduct searches against various lists based on the applicant's information. We return all the information we receive from them. When service providers scrape a webpage, the content becomes accessible, and this data is used to generate match results. Unfortunately, the internet evolves over time, and a publisher may remove a page or move it to a different URL. We currently have no way of tracking these changes, as websites do not notify us of such updates. As a result, we are unaware when these changes occur.

---

## I Got a Match on My Politically Exposed Persons (PEP) Check

Source: https://help.zincwork.com/article/a60b3297-i-got-a-match-on-my-politically-exposed-persons-pep-check.md

It's possible to get false positives on this type of check since they can just be matched on location, name, and birth year.

We are unable to provide additional details regarding those matches to you, as we do not disclose sensitive information that may not belong to you in the event that it is a false positive.

### Next steps

In this case, your employer will analyse if such matches relate to you or not.

- They will do that by crossing the information found on the matches with your personal information such as your name and date of birth.
- They can also request you to provide proof of the time period shown on the matches (where you were living/working).

Once they've conducted this analysis, they will inform you directly of their decision and any next steps.

---

## Qualification Checks with Zinc: Verification Types, Methods, and Candidate Process

Source: https://help.zincwork.com/article/173bcc13-qualification-checks-with-zinc-verification-types-methods-and-candidate-process.md

With Zinc, we offer qualification checks to verify your educational history.

## Types of qualifications Zinc verifies

- **Academic qualifications** including university degrees like undergraduate, master’s, or PhD
- **Professional qualifications** include any courses or memberships you have taken that are relevant to your career, such as an accounting register or a HubSpot course

In the package, you can specify **how many** academic and/or professional qualifications are required and each check is charged individually.

## Verification methods

We offer two types of verification methods.

### Certificate matching

- In this method, Zinc confirms that your provided information matches the uploaded certificate. This can typically be verified instantly.
- When processed, you will have either a **Clear** or **Consider** result.
![qualification-checks-with-zinc-1](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-1.jpg)
- You will also find your certificate on the check if provided (this is available for 120 days after you submit the check or 180 days if the request is not completed).
- **If enabled**, Zinc will automatically verify with the institution when the certificate matching shows mismatches. You can adjust this when creating your package.
![qualification-checks-with-zinc-2](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-2.png)
- With a **Consider** result, once all checks are back, you can click the following to signify this was reviewed.
![qualification-checks-with-zinc-3](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-3.png)

### Verify with the institution

- Zinc confirms with the institution directly if they have your record and results and will provide this to Zinc on your report.
- We complete this process with our education checking partner to assist us with the verification.
- This process can take typically **eight days** but can vary depending on the institution and the country of the check.
- Qualification checks that require institution or third-party verification are not processed over the weekend. Weekend days should not be counted as processing days, and processing resumes on the next working day.
- When completed, you will have a **Clear** or **Consider** result with what you supplied compared to what was verified with the institution.
![qualification-checks-with-zinc-4](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-4.png)
- You will also find your certificate on the check if provided (this is available for 120 days after you submit the check or 180 days if the request is not completed).
- With a **Consider** result, once all checks are back, you can click the following to signify this was reviewed.
![qualification-checks-with-zinc-5](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-5.png)
## Candidate’s process

### Certificate matching

With Certificate Matching, you will select the type of qualification you are providing, either academic or professional.

1. Provide your details of type of degree, start and end dates, country of study and your university name.
2. Upload your proof if you have this such as a certificate copy.
3. Provide the subject of study, certificate date, and the grade or result.
![qualification-checks-with-zinc-6](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-6.gif)
Once submitted, the check will be processed.

**If enabled on the package**, Zinc will automatically verify with the institution when the certificate matching shows mismatches and will prompt you to come back into Zinc to provide further details. We will notify you of this via email.
![qualification-checks-with-zinc-7](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-7.png)
### Verify with the institution

With verifying with the institution, the submission process is similar to the above of having you provide required information.

This may involve you completing some consent forms which are required for the submission to proceed.
![qualification-checks-with-zinc-8](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-8.gif)
Once the check is submitted, we will proceed with the verification but if we do need anything further from you, we will contact you via email to provide any required additional information.

If we've contacted you, you will find this status of **Additional info requested** on your progress panel on your report.
![qualification-checks-with-zinc-9](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/qualification-checks-with-zinc-9.png)

---

## What Is a Qualification Check? Definition and Process Explained

Source: https://help.zincwork.com/article/16f9ac8d-what-is-a-qualification-check-definition-and-process-explained.md

## What is a qualification check

It's a verification process that confirms an applicant's academic or professional memberships or certifications. You can use this to verify qualifications stated on an applicant's resume or job application. This check is commonly done by all forms of businesses as part of a broader background screening process.

## What is the qualification check process

1. **Configure your requirements:** you can choose to verify any number of academic or professional qualifications. You can also choose how you want the qualification verified either with **certificate matching** or **verifying with the institution**. Choose your preferences on your packages page, each check incurs a cost.

2. **Request your checks:** request the checks from your Zinc account or ATS.

3. **Request for verification:** once the applicant provides consent, Zinc will request verification of the qualifications from the relevant institutions or through certificate matching. This could include reaching out to schools, universities, professional organisations, or any other entity that can verify the claimed qualifications.

4. **Documentation review:** in some cases, the verification process may require the applicant to provide additional documents like transcripts, diplomas, or certificates.

5. **Reporting:** after completing the verification process, Zinc will report its findings on the candidate report. The report will indicate whether the applicants qualifications have been verified and will highlight any discrepancies in the qualification.

---

## Can a Candidate Start Employment Before Receiving All Professional References?

Source: https://help.zincwork.com/article/645cfc1f-can-a-candidate-start-employment-before-receiving-all-professional-references.md

If you have not yet received all professional references for a candidate, you should decide whether the candidate can start employment based on your own HR and Compliance team’s requirements. We cannot advise on the appropriateness of starting employment before all professional references are returned. If you are satisfied with the information you have already gathered, such as confirmed dates of employment through HMRC, you may mark the candidate’s checks as complete on their report.

If you wish to document your reasons for satisfaction before marking the report complete, you can add a note or mark individual references as reviewed directly on each reference card. For guidance on how to do this, see the process described in [Adding Notes and Reviewing References on a Candidate Report](https://help.zincwork.com/hc/hm54ky7yrc/article/1af6858a-reference-level-notes). This helps keep a clear record of your decision-making related to pending references while ensuring compliance with your internal policies.

---

## What Happens When a Reference Is Requested

Source: https://help.zincwork.com/article/7e08f721-what-happens-when-a-reference-is-requested.md

As soon as a reference is requested by a candidate, Zinc will attempt to contact the referee via email.

This happens immediately after the reference is requested so, if you know a candidate is waiting to provide a reference at a later point, you can remind them of this before completing the section and Zinc will remind them as well on the platform.

## If the referee email bounces

Sometimes, an email isn't valid or is no longer in existence. If this happens, Zinc will automatically send the candidate an email to notify them that the email bounced and ask them to check or replace the referee email address.

![zincwork_hc_images/what-happens-when-a-reference-is-requested-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-happens-when-a-reference-is-requested-1.png)

## What the referee can do

When a referee is successfully contacted, the email they receive looks like this:

![zincwork_hc_images/what-happens-when-a-reference-is-requested-2.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-happens-when-a-reference-is-requested-2.png)

- The referee can click the green box to provide a reference directly via the Zinc platform.
- If the referee is unable to use the platform, they can reply to the email with a PDF version of the reference, following the instructions provided in the email.

## How often we contact referees

After the first contact via email on day 1, Zinc will continue to contact the referee up to 5 more times over the following two weeks, following this schedule:

| Day | Contact Type  |
|-----|---------------|
| 1   | Email         |
| 3   | Text Message (if a phone number is provided) |
| 4   | Email         |
| 7   | Email         |
| 14  | Email         |

You can monitor how many contact attempts have been made for a reference on the candidate's report using the tags.

If you see a bell icon with **x2**, **x3** (or any **xN**) next to it, that number shows how many times the referee has been notified so far.

## Why you might not see the next reminder yet

If you can see the first one or two notifications (for example, the Day 1 email and then a Day 3 text message), it can feel confusing if you don’t immediately see the next email reminder.

A few things to check:

- **Match what you’re seeing to the schedule.** After the Day 1 email, the next contacts are:
  - **Day 3:** a **text message** (only if a phone number is provided)
  - **Day 4:** an **email**
  - **Day 7:** an **email**
  - **Day 14:** an **email**

- **No phone number = no Day 3 text message.** If you didn’t provide a phone number for the referee, the Day 3 SMS reminder is skipped. You should still expect email reminders on Days **4, 7, and 14**.

- **Timing/visibility delays.** Reminders are scheduled by day (Day 4, Day 7, etc.). Depending on when the reference was requested and how notification logs update, the next reminder may not appear exactly when you expect.

- **Reminders/chasers are tied to each outstanding referee (not just the overall request status).** Moving a request to **Ready for review**, **Reviewed**, or **All clear** does not by itself stop chasers for an outstanding (or newly added) referee. Referee chasers continue on the configured schedule until **that referee responds**, **notifications are muted**, the **request is cancelled**, or the **maximum number of chasers** is reached.

## If the referee does not respond

If after five attempts the referee still hasn’t responded, Zinc will notify the candidate via email and ask them to provide a new reference.

More guidance for candidates on what to do if a referee does not reply can be found here: [What to do when a reference referee does not reply](https://help.zincwork.com/hc/hm54ky7yrc/article/324e70af-what-to-do-when-a-reference-referee-does-not-reply).

![zincwork_hc_images/what-happens-when-a-reference-is-requested-3.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-happens-when-a-reference-is-requested-3.png)

Once the maximum number of contact attempts (5) has been reached without a response, the candidate report will show a bell icon with **x5**.

![What Happens When a Reference Is Requested](https://zinc-fini-resource-storage.s3.eu-west-2.amazonaws.com/What+Happens+When+a+Reference+Is+Requested.png)

This signals that Zinc has reached the maximum number of automatic contacts. At this point, you should nudge the candidate to chase the referee or follow up with the referee yourself if necessary.

If you need Zinc Support to send a manual reminder to the referee because the automatic messages have not been getting through, you can request this via email or live chat.

## Adding notes, documents, and marking a reference as reviewed

Once a reference appears on a candidate's report—at any stage—you can manage it directly from the report. You can add notes, attach supporting documents, and formally mark the reference as reviewed.

For full guidance, see [Adding Notes and Reviewing References on a Candidate Report](https://help.zincwork.com/hc/hm54ky7yrc/article/1af6858a-reference-level-notes).

---

## What Reference Types Are Offered at Zinc?

Source: https://help.zincwork.com/article/9e78e89d-what-reference-types-are-offered-at-zinc.md

# What Reference Types Are Offered at Zinc?

Zinc offers several different types of references to support your candidate verification needs, allowing flexibility through our [Unified Referencing](https://help.zincwork.com/hc/hm54ky7yrc/article/48f75360-unified-referencing-setup-and-use-multiple-reference-types-for-candidate-verification) feature, which lets you combine reference types rather than choosing just one.

---

## Instant Employment Verification

- Instant Employment Verification uses government login systems to instantly verify up to 5 years of a candidate's employment history.
- This service is supported by our integration partner [Mistho](https://www.mistho.io).
- Supported countries (as of November 2025) include:
  - United Kingdom (excluding Isle of Man or the Channel Islands)
  - Spain
  - Ireland
  - India
  - Netherlands
  - Mexico
  - Brazil
  - Phillippines 
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-1.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-1.png)
- Candidates confirm their country of residence and sign in using their Payroll & Income Tax Controller credentials.
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-2.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-2.png)
- The verification includes dates of employment and company name.
- Note: Job title verification is **not** included in this flow; additional reference types may be needed for full details.
- Candidates who cannot complete or prefer not to provide details for Instant Employment Verification can provide **HR Employment Verification** as an alternative.
- Candidates can also add HR references after completing Instant Employment Verification by clicking 'Add more' unless ‘Skip manual HR references’ is toggled on.
---

## (HR) Employment Verification

- Verifies employment directly with the HR team or Compliance department.
- Requires candidates to provide an email contact for Zinc to request verification on their behalf.
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-3.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-3.png)
- **Acts as an alternative for candidates without Payroll & Income Tax Controller credentials or from unsupported countries**.
- Automatically presented if Instant Employment Verification is not completed or declined unless ‘Skip manual HR references’ is toggled on.
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-4.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-4.png)
- The HR verification questionnaire includes default questions which can be customised via the package editor.
---

## Professional References

- Allows gaining insights beyond basic employment details.
- Candidates provide referees such as previous supervisors, line managers, or clients/accountants (for self-employed).
- Questionnaires can be customized but are optional; referees can skip to provide only basic employment confirmation (dates and job title).
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-5.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-5.png)
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-6.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-6.png)
---

## Regulatory References

- Used in regulated industries requiring referees to answer mandatory questions related to safeguarding and compliance.
- Fully customizable questionnaires for your industry needs.
- Supports collecting historical regulatory references for all previous regulated roles, recommended for healthcare and education sectors.
- To avoid duplicate references when candidates cannot verify instantly, you can enable 'skip manual HR references' inside the Employment Verification settings.
![zincwork_hc_images/what-reference-types-are-offered-at-zinc-7.png](https://storage.googleapis.com/public-fini-assets/zincwork_hc_images/what-reference-types-are-offered-at-zinc-7.png)
---

## Academic References

- Used when you have candidates that are newly graduated. A candidate can provide a teacher, mentor, or advisor as a referee and we can verify some details about their time at this institution as a student.
- Only available when the candidate selects an **Education** type period of **non-employment**.
- This reference type is always on and cannot be turned off/on.
- The academic reference questionnaire includes default questions which can be customised via the package editor.

## Character References

- Statements that vouch for a candidate's personal qualities, integrity, and professionalism.
- Only requested, if a non-employment period (**besides Education**) is provided **and** you have **toggled on to require character references for non-employment periods** inside the package editor on Zinc.
- In the UK, character references should come from individuals in respected professions or good community standing and must not be relatives.
- Candidates indicate inability to provide a reference for your reference criteria by entering in non-employment periods.
- Once indicated, candidates are prompted to add character references within the platform if it has been toggled on to require character references for non-employment periods inside the package editor on Zinc.
- The character reference questionnaire includes default questions which can be customised via the package editor.
---

For more detailed guidance or additional questions, explore Zinc's knowledge base on referencing [here](https://help.zincwork.com/hc/hm54ky7yrc/folder/26a95448-reference-check-setup).

---

## Zinc and Third-Party Referencing Providers

Source: https://help.zincwork.com/article/fdb5a92d-zinc-and-third-party-referencing-providers.md

Third-party referencing companies are quite common for reference requests we process here at Zinc.

If your candidate's previous employer uses an external referencing company to provide references, the best route is still for the candidate to provide the reference request with an email address to contact their previous employer at as normal.

Once Zinc emails the previous employer, they will let us know what the process is for obtaining references with their referencing provider.

If we need anything from the candidate, we will contact the candidate directly via email for any additional details.

When we have everything we need, we will submit the request and the reference will be provided to us to complete the candidate's reference request.

---

## Afghanistan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/dcb50cd4-afghanistan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Afghanistan, the following documents can be accepted:

### Natural Citizens

- **Afghan Passport**
- **National ID Card**
- **Afghan Citizen Certificate**
- **Afghan Voter's Card**

### Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Albania: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6b098f8d-albania-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Albania, the following documents can be accepted:

### Natural Citizens

- **Albanian Passport**
- **EU Passport**
- **National ID Card**

### Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Algeria: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1bcb47cb-algeria-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Algeria, the following documents can be accepted.

## Natural Citizens

- **Algerian Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Visa**

All of these documents can be uploaded securely through Zinc.

---

## Andorra: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b1ea33a1-andorra-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Andorra, the following documents can be accepted.

## Natural Citizens

- **Andorran Passport**
- **EEA and Swiss Passports**
- **National ID Card**

## Foreign Nationals

### EEA/Swiss Nationals

- **ID Card**
- **Blue Card**

### Non-EEA/Swiss Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Angola: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e82c40ce-angola-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Angola, the following documents can be accepted.

## Natural Citizens

* **Angolan Passport**
* **National Identity Card**

## Foreign Nationals

* **Residence Permit**
* **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Antigua and Barbuda: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b2b0df00-antigua-and-barbuda-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Antigua and Barbuda, the following documents can be accepted.

## Natural Citizens

- **Antiguan or Barbuda passport**

## Foreign nationals

### CARICOM Nationals

- **Skills Certificate**

### Other Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Argentina: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ec2b3693-argentina-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Argentina, the following documents can be accepted:

### Natural Citizens

- **Argentine Passport**
- **Registro Nacional de las Personas**
- **Documento Nacional de Identidad showing Argentine Citizenship**
- **Birth Certificate showing Nationality as Argentine**

### Foreign Nationals

- **Visa for Permanent Residency**
- **Visa for Temporary Residency**

All of these documents can be uploaded securely through Zinc.

---

## Armenia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f1786cf9-armenia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Armenia, the following documents can be accepted:

## Natural Citizens

- **Armenian Passport**
- **EAEU Passport**
- **National ID Card**
- **Birth Certificate Showing the Nationality of Both Parents**

## Foreign Nationals

### EAEU Nationals

- **National ID Card**

### Non EAEU Nationals

- **Special Residency/Special Armenian Passport**
- **Temporary Resident Permit**
- **Permanent Resident Permit**

All of these documents can be uploaded securely through Zinc.

---

## Australia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/04a76ea8-australia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Australia, the following documents can be accepted:

## Natural Citizens

- **Australia Passport**
- **New Zealand Passport**
- **Expired Australia Passport (not more than 2 years old)**
- **Australian Citizen Certificate**
- **Citizenship by Descent Extract**
- **Register of Australian Births Abroad Extract**
- **Australian Citizen Certificate of Adoption in accordance with the Hague Convention on Intercountry Adoption or bilateral arrangement**

## Foreign Nationals

- **Immicard**
- **Passport (with a valid visa that authorises work and must be checked by the Department of Immigration and Border Protection)**

All of these documents can be uploaded securely through Zinc.

---

## Austria: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f8657c72-austria-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Austria, the following documents can be accepted:

## Natural Citizens

- **Austrian Passport**
- **EEA and Swiss Passports**
- **National ID Card**
- **Certificate of Citizenship**
- **Birth Certificate Showing the Nationality of Both Parents**

## Foreign Nationals

### EEA + Swiss Nationals

- **National ID Card**

### Other Nationals

- **Resident Permit for Purpose of Family Reunification**
- **Rot-Weiss-rot Card**
- **Rot-weiss-rot Plus Card**
- **Rot-Weiss-rot Card Plus for Graduates**
- **EU Blue Card issued by the Austrian Department of Migration or any other EU Member State so long as you resided in said country at least 18 months prior to moving to Austria**

All of these documents can be uploaded securely through Zinc.

---

## Azerbaijan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/20e8cab1-azerbaijan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Azerbaijan, the following documents can be accepted:

## Natural Citizens

- **Azerbaijani Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Bahamas: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/38053555-bahamas-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Bahamas, the following documents can be accepted.

## Natural Citizens

* **Bahamian Passport**

## Foreign Nationals

* **Residence Permit**
* **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Bahrain: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/aba714c7-bahrain-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bahrain, the following documents can be accepted.

## Natural Citizens

- **Bahraini Passport**
- **National Identity Card**

## Foreign Nationals

- **Valid Business Visa**

All of these documents can be uploaded securely through Zinc.

---

## Bangladesh: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d87f7f92-bangladesh-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bangladesh, the following documents can be accepted:

## Natural Citizens

- **Bangladeshi Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Visa**
- **Work Visa**

All of these documents can be uploaded securely through Zinc.

---

## Barbados: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1ad6b4a5-barbados-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Barbados, the following documents can be accepted.

## Natural Citizens

- **Barbadian Passport**
- **National Identity Card**

## Foreign Nationals

### CARICOM Nationals

- **Skills Certificate**

### Other Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Belarus: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/002af28f-belarus-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Belarus, the following documents can be accepted:

## Natural Citizens

- **Belarusian Passport**
- **EAEU Citizen Passport (Russia, Armenia, Kazakhstan and Kyrgyzstan)**
- **National ID Card**

## Foreign Nationals

### EAEU Nationals

- **ID Card for EAEU**

### For Non-EAEU or Belarusian Citizens

- **Cat B or C Visa**
- **Valid Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Belgium: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/dcbcd2a8-belgium-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Belgium, the following documents can be accepted:

## Natural Citizens

- **Belgian Passport**
- **EEA and Swiss Passports**
- **National ID Card**

## Foreign Nationals

### EEA and Swiss Nationals

- **National ID Card**

### Other Nationals

- **EU Blue Card**

All of these documents can be uploaded securely through Zinc.

---

## Belize: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/5bbd34c0-belize-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Belize, the following documents can be accepted.

### Natural Citizens

- **Belizean Passport**

### Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Benin: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/fcee73c1-benin-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Benin, the following documents can be accepted.

### Natural Citizens

- **Beninese Passport**
- **National Identity Card**

### Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Bhutan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/cc53d127-bhutan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bhutan, the following documents can be accepted.

### Natural Citizens

- **Bhutanese Passport**
- **National Identity Card**

### Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Bolivia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3c2560fe-bolivia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bolivia, the following documents can be accepted.

## Natural Citizens

- **Bolivian Passport**
- **National Identity Card**

## Foreign Nationals

- **Foreign ID Card**
- **Work Visa**

All of these documents can be uploaded securely through Zinc.

---

## Bosnia and Herzegovina: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f249ec8b-bosnia-and-herzegovina-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bosnia and Herzegovina, the following documents can be accepted:

### Natural Citizens

- **Bosnian Passport**
- **National ID Card**

### Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Botswana: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3ea5b9c2-botswana-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Botswana, the following documents can be accepted.

### Natural Citizens

- **Botswana Passport**
- **National Identity Card**

### Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Brazil: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/60c9abcc-brazil-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Brazil, the following documents can be accepted:

### Natural Citizens

- **Brazilian Passport**
- **Birth Certificate**

### Foreign Nationals

- **Registro Nacional de Estrangeiro (RNE) Card**
- **Valid Temporary Work Visa**
- **Valid Permanent Work Visa**

All of these documents can be uploaded securely through Zinc.

---

## Brunei: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a7a1c975-brunei-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Brunei, the following documents can be accepted.

### Natural Citizens

- **Bruneian Passport**
- **National ID Card**

### Foreign Nationals

- **Work Permit**
- **Employment Pass**

All of these documents can be uploaded securely through Zinc.

---

## Bulgaria: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/82cc49af-bulgaria-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Bulgaria, the following documents can be accepted:

## Natural Citizens

- **Bulgarian Passport**
- **EEA and Swiss Passports**
- **National ID Card**

## Foreign Nationals

### EEA/Swiss Nationals

- **ID Card**

### Non-EEA/Swiss Nationals

- **Foreigner ID Card**
- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Burkina Faso: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4f3f0f17-burkina-faso-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Burkina Faso, the following documents can be accepted:

### Natural Citizens

- **Burkinabe Passport**
- **National ID Card**

### Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Burundi: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8faaf622-burundi-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Burundi, the following documents can be accepted.

## Natural Citizens

- **Burundian Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Cambodia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/38b66ee1-cambodia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Cambodia, the following documents can be accepted:

### Natural Citizens

- **Cambodian Passport**
- **National ID Card**

### Foreign Nationals

- **Work Permit**
- **Business Visa**

All of these documents can be uploaded securely through Zinc.

---

## Cameroon: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/91544cd0-cameroon-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Cameroon, the following documents can be accepted.

## Natural Citizens

- **Cameroonian Passport**
- **National ID Card**

## Foreign nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Canada: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a8eb9460-canada-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Canada, the following documents can be accepted:

### Natural Citizens

- **Canadian Passport**
- **Citizenship Card**
- **Birth Certificate**

### Foreign Nationals

- **Work Permit**
- **Permanent Resident Card**

All of these documents can be uploaded securely through Zinc.

---

## Cape Verde: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a9e5b8cd-cape-verde-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Cape Verde, the following documents can be accepted.

## Natural Citizens

- **Cape Verdean Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Cayman Islands: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/160be0fe-cayman-islands-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Cayman Islands, the following documents can be accepted.

### Natural Citizens

- **Cayman Islands Passport***
- **Current Cayman Islands Voter Registration Card**
- **Workforce Opportunities and Residency Cayman (WORC) Acknowledgment / Confirmation Letter**
- **Caymanian Status Certificate / Certificate of the Right to be Caymanian**
- **Stamp in a Valid Passport Indicating the Caymanian Status**
- **The Candidate’s Birth Certificate AND Parents’ Birth Certificates reflecting the parents’ birthplace AND Proof of Parents’ Citizenship AND Parents’ Marriage Certificate if parents were married at the time of the candidate’s birth.**

### Foreign Nationals

- **Work Permit Grant/ Gainful Occupational Licence (GOL)**
- **Temporary Work Permit**
- **Business Visitors Permit (BVP)**
- **Visitors Work Visa (VWV)**
- **Residency Certificate (Substantial Business Presence)**
- **Certificate of Direct Investment**
- **Special Economic Zone Authority Work Permit****
- **Business Staffing Plan Work Permit**
- **Certificate of Permanent Residence for Persons of Independent Means plus Variation of Permanent Residence*****
- **Residence and Employment Rights Certification (RERC)**

All of these documents can be uploaded securely through Zinc.

## Notes

_*Candidate must have been born in the Cayman Islands on or before 27th March 1977._

_**Available to employees of Special Economic Zone Companies only._

_***The holder or spouse can apply for a variation to the Certificate in order to obtain the right to work in the Cayman Islands._

---

## Central African Republic: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/7265c95f-central-african-republic-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Central African Republic, the following documents can be accepted:

## Natural Central African Citizens

- **Central African Passport**
- **National ID Card**

## Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Chad: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8fc5195a-chad-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Chad, the following documents can be accepted:

## Natural Citizens

- **Chadian Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Chile: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9766cb45-chile-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Chile, the following documents can be accepted.

## Natural Citizens

- **Chilean Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## China: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d865c8e2-china-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in China, the following documents can be accepted:

### Natural Citizens

- **Chinese Passport**
- **National ID Card**
- **Birth Certificate**

### Foreign Nationals

- **Employment Authorisation Certificate**
- **Work Permit**
- **Residence Permit**
- _Hong Kong and Macau Citizens_ : **Home Return Permit**

All of these documents can be uploaded securely through Zinc.

---

## Colombia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/762da78d-colombia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Colombia, the following documents can be accepted:

## Natural Citizens

- **Colombian Passport**
- **National ID Card**

## Foreign Nationals

- **TP-7 Visa**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Comoros: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/98336b27-comoros-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Comoros, the following documents can be accepted.

## Natural Citizens

- **Comoran Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Congo: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4306662a-congo-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Congo, the following documents can be accepted.

## Natural Citizens

- **Congolese Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Costa Rica: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d325b83e-costa-rica-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Costa Rica, the following documents can be accepted:

## Natural Citizens

- **Costa Rican Passport**
- **National ID Card**

## Foreign Nationals

- **DIMEX Card**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Croatia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/06df15d9-croatia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Croatia, the following documents can be accepted:

## Natural Citizens

- **Croatian Passport**
- **EEA and Swiss Passports**
- **National ID Card**

## Foreign Nationals

### EEA + Swiss Nationals

- **ID Cards**

### Non EEA and Swiss Nationals

- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Cuba: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/2461537d-cuba-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Cuba, the following documents can be accepted.

### Natural Citizens

- **Cuban Passport**

### Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.


---

## Cyprus: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/eef95bdf-cyprus-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Cyprus, the following documents can be accepted:

### Natural Citizens

- **Cypriot Passport**
- **EEA and Swiss Passports**
- **National ID Card**
- **Social Insurance Number**

### Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Czechia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/dcd44bda-czechia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Czechia, the following documents can be accepted:

## Natural Citizens

* **Czech Passport**
* **EEA and Swiss Passports**
* **National ID Card**

## Foreign Nationals

### EEA and Swiss Nationals

* **ID Cards**

### Non EEA and Swiss Nationals

* **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Democratic Republic of the Congo (DRC): Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/80f32ce0-democratic-republic-of-the-congo-drc-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in The Democratic Republic of the Congo, the following documents can be accepted:

## Natural Citizens

- **DRC Passport**
- **Carte d’électeur (Voter Card)**

(Many Congolese still do not have National Identity Cards due to political, institutional and infrastructure-related instability. The Voter Card (along with the DRC passport) remains the most widespread proof of RTW in the country.)

## Foreign Nationals

- **Valid Work Permit (+ valid Work Visa)**

(NB: Work Visas will not be granted without valid Work Permits.

Visa Types:

- **Visa d’Etablissement de Travail (VET)**
  - For non-national employees with contracts at a company registered in the country. Depending on the contract, a standard permit will be valid for one to two years.
- **Visa d’Etablissement de Travail Spécifique (VETS) - Work-specific visa**
  - For non-national employees planning a temporary stay in the country for specific work. This is a one-year visa. This option is non-renewable.)

All of these documents can be uploaded securely through Zinc.

---

## Denmark: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8ce02021-denmark-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Denmark, the following documents can be accepted:

## Natural Citizens

- **Danish Passport**
- **EEA and Swiss Passport**
- **Proof of Nationality Certificate**
- **Birth Certificate (showing parent's nationality as Danish)**

## Foreign Nationals

### EEA and Swiss Nationals

- **Registration Certificate**
- **EU Permanent Residence Card**

### All Non-EEA Nationals

- **Green Card**
- **Work Permit**
- **Establishment Card**
- **Resident Permit for Accompanying Family Members**
- **Resident Permit for Asylum Seekers**
- **Photograph of Passport for Foreign Nationals**

All of these documents can be uploaded securely through Zinc.

---

## Djibouti: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9a345723-djibouti-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Djibouti, the following documents can be accepted.

## Natural Citizens

- **Djiboutian Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Dominica: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/489fee84-dominica-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Dominica, the following documents can be accepted.

## Natural Citizens

- **Dominican Passport**
- **National Identity Card**

## Foreign Nationals

- **Residence Permit**
- **Work Permit**

All of these documents can be uploaded securely through Zinc.

---

## Dominican Republic: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/31fc31fb-dominican-republic-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Dominican Republic, the following documents can be accepted.

## Natural Citizens

- **Dominican Passport**
- **National ID Card**

## Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## East Timor: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/463b33d0-east-timor-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in East Timor, the following documents can be accepted.

## Natural

---

## Ecuador: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6e8bbae8-ecuador-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ecuador, the following documents can be accepted:

## Natural Citizens

- **Ecuadorian Passport**
- **National ID Card**

## Foreign Nationals

- **Work Permit**
- **Residence Permit**

All of these documents can be uploaded securely through Zinc.

---

## Egypt: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/21b1e15b-egypt-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Egypt, the following documents can be accepted:

## Natural Citi

---

## El Salvador: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f4304120-el-salvador-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in El Salvador, the following documents can be accepted.

## Natura

---

## Equatorial Guinea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4d64b050-equatorial-guinea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Equatorial Guinea, the following documents can be accepted.

###

---

## Eritrea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/dd087b9a-eritrea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Eritrea, the following documents can be accepted:

## Natural Ci

---

## Estonia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/84ed601a-estonia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Estonia, the following documents can be accepted.

## Natural Ci

---

## Eswatini: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/10d62329-eswatini-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Eswatini, the following documents can be accepted:

## Natural C

---

## Ethiopia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f0eaa9eb-ethiopia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ethiopia, the following documents can be accepted:

## Natural C

---

## Fiji: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0e49e444-fiji-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Fiji, the following documents can be accepted.

## Natural Citiz

---

## Finland: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/63f6efb3-finland-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Finland, the following documents can be accepted.

## Natural Ci

---

## France: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/2043094a-france-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in France, the following documents can be accepted:

## Natural Cit

---

## Gabon: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/89b81feb-gabon-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Gabon, the following documents can be accepted.

## Natural Citi

---

## Gambia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1d51fa07-gambia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Gambia, the following documents can be accepted.

## Natural Cit

---

## Georgia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a561d9f1-georgia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Georgia, the following documents can be accepted.

## Natural Ci

---

## Germany: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9235b8c3-germany-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Germany, the following documents can be accepted.

## Natural Ci

---

## Ghana: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8d8dc392-ghana-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ghana, the following documents can be accepted.

## Natural Citi

---

## Gibraltar: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0b973521-gibraltar-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Gibraltar, the following documents can be accepted:

## Natural 

---

## Greece: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b2e4208c-greece-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Greece, the following documents can be accepted:

## Natural Cit

---

## Grenada: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6d517707-grenada-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Grenada, the following documents can be accepted.

## Natural Ci

---

## Guatemala: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8adebfe1-guatemala-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Guatemala, the following documents can be accepted.

## Natural 

---

## Guernsey: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f664bddf-guernsey-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Guernsey, the following documents can be accepted.

## Natural C

---

## Guinea-Bissau: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/705f5577-guinea-bissau-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Guinea-Bissau, the following documents can be accepted.

### Nat

---

## Guinea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a8ae5347-guinea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Guinea, the following documents can be accepted.

## Natural Cit

---

## Guyana: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c0c79859-guyana-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Guyana, the following documents can be accepted: 

## Natural Ci

---

## Haiti: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3dbdb40b-haiti-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Haiti, the following documents can be accepted.

## Natural Citi

---

## Honduras: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/24f31a2c-honduras-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Honduras, the following documents can be accepted:

## Natural C

---

## Hong Kong: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e78a26e9-hong-kong-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Hong Kong, the following documents can be accepted:

### Natural

---

## How Zinc Manages Right to Work Checks When Initial Documentation Is Valid for a Limited Period

Source: https://help.zincwork.com/article/7f586396-how-zinc-manages-right-to-work-checks-when-initial-documentation-is-valid-for-a-limited-period.md

We are aware that, outside of the UK, additional steps may be required by recruiters to ensure that 

---

## Hungary: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c1501b35-hungary-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Hungary, the following documents can be accepted:

#### Natural 

---

## Iceland: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3f8ebfb3-iceland-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Iceland, the following documents can be accepted.

## Natural Ci

---

## India: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1e3b19fa-india-acceptable-documents-for-right-to-work-verification.md

## What Is Valid Proof of Right to Work?

To perform a right to work check in India, the following d

---

## Indonesia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f76c777f-indonesia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Indonesia, the following documents can be accepted.

## Natural 

---

## Iraq: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d52d067c-iraq-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Iraq, the following documents can be accepted:

## Natural Citiz

---

## Ireland: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/92b5804e-ireland-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ireland, the following documents can be accepted:

## Natural Ci

---

## Isle of Man: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/54b95569-isle-of-man-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Isle of Man, the following documents can be accepted:

## Na

---

## Israel: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c9feccc5-israel-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Israel, the following documents can be accepted:

## Natural Cit

---

## Italy: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6f726fca-italy-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Italy, the following documents can be accepted.

## Natural Citi

---

## Ivory Coast: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/43a542d7-ivory-coast-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ivory Coast, the following documents can be accepted:

## Natura

---

## Jamaica: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/2afd8500-jamaica-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Jamaica, the following documents can be accepted.

## Natural Ci

---

## Japan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/476f7367-japan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Japan, the following documents can be accepted:

## Natural Citi

---

## Jersey: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0f5d78c9-jersey-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Jersey, the following documents can be accepted.

## Accepted Pa

---

## Jordan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d15a214f-jordan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Jordan, the following documents can be accepted.

## Natural Cit

---

## Kazakhstan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a2c29ffb-kazakhstan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Kazakhstan, the following documents can be accepted.

## Natural

---

## Kenya: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/08cc2bf4-kenya-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Kenya, the following documents can be accepted.

## Natural Citi

---

## Kiribati: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/519132c5-kiribati-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Kiribati, the following documents can be accepted.

## Natural C

---

## Kuwait: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f9554901-kuwait-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Kuwait, the following documents can be accepted.

## Natural Cit

---

## Kyrgyzstan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/bb6191d2-kyrgyzstan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Kyrgyzstan, the following documents can be accepted:

## Natural

---

## Laos: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6f7f7713-laos-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Laos, the following documents can be accepted:

## Natural Citiz

---

## Latvia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0e7d4330-latvia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Latvia, the following documents can be accepted:

## Natural Cit

---

## Lebanon: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4fdfc100-lebanon-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Lebanon, the following documents can be accepted.

## Natural Ci

---

## Lesotho: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e0ac68cc-lesotho-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Lesotho, the following documents can be accepted.

## Natural Ci

---

## Liberia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c23c5ed1-liberia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Liberia, the following documents can be accepted.

## Natural Ci

---

## Libya: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1bee8540-libya-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Libya, the following documents can be accepted.

## Natural Citi

---

## Liechtenstein: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/67a34242-liechtenstein-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Liechtenstein, the following documents can be accepted.

## Natu

---

## Lithuania: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/841c5237-lithuania-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Lithuania, the following documents can be accepted:

## Natural 

---

## Luxembourg: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/64f29509-luxembourg-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Luxembourg, the following documents can be accepted:

## Natural

---

## Madagascar: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6ffda01c-madagascar-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Madagascar, the following documents can be accepted.

## Natural

---

## Malawi: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9896d1fe-malawi-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Malawi, the following documents can be accepted.

## Natural Cit

---

## Malaysia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/2e632caa-malaysia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Malaysia, the following documents can be accepted:

## Natural C

---

## Maldives: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e62691d1-maldives-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Maldives, the following documents can be accepted:

## Natur

---

## Mali: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/07155da1-mali-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mali, the following documents can be accepted.

## Natural Citiz

---

## Malta: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e04130dc-malta-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Malta, the following documents can be accepted.

## Natural Citi

---

## Marshall Islands: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/719ac7d4-marshall-islands-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Marshall Islands, the following documents can be accepted:

## N

---

## Mauritania: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/69d7d9e6-mauritania-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mauritania, the following documents can be accepted:

## Natural

---

## Mauritius: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0a606fb9-mauritius-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mauritius, the following documents can be accepted:

## Natural 

---

## Mexico: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b362ffaf-mexico-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mexico, the following documents can be accepted:

## Natural Cit

---

## Micronesia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0623f5e7-micronesia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Micronesia, the following documents can be accepted:

## Natural

---

## Moldova: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1a12a836-moldova-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Moldova, the following documents can be accepted:

## Natural Ci

---

## Monaco: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/76e4209e-monaco-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Monaco, the following documents can be accepted.

## Natural Cit

---

## Mongolia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ededc7b2-mongolia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mongolia, the following documents can be accepted:

## Natural C

---

## Montenegro: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3f8089cf-montenegro-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Montenegro, the following documents can be accepted.

## Natural

---

## Morocco: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e7d70081-morocco-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Morocco, the following documents can be accepted.

## Natural Ci

---

## Mozambique: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/71bce206-mozambique-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Mozambique, the following documents can be accepted.

## Natural

---

## Myanmar: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/206f40a1-myanmar-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Myanmar, the following documents can be accepted:

## Natural Ci

---

## Namibia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f25e2558-namibia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Namibia, the following documents can be accepted:

## Natural Ci

---

## Nauru: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/eefc15d5-nauru-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Nauru, the following documents can be accepted:

## Natural Citi

---

## Nepal: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e52b6261-nepal-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Nepal, the following documents can be accepted:

## Natural Citi

---

## Netherlands: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c908d838-netherlands-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Netherlands, the following documents can be accepted:

## Na

---

## New Zealand: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/7467ee27-new-zealand-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in New Zealand, the following documents can be accepted:

## Natura

---

## Nicaragua: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/11ca947e-nicaragua-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Nicaragua, the following documents can be accepted:

## Natural 

---

## Niger: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b0b429ec-niger-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Niger, the following documents can be accepted.

## Natural Citi

---

## Nigeria: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a1b0b05e-nigeria-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Nigeria, the following documents can be accepted:

## Natural Ci

---

## North Korea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/70b973d9-north-korea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in North Korea, the following documents can be accepted:

## Natura

---

## North Macedonia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a54130bf-north-macedonia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in North Macedonia, the following documents can be accepted.

## Na

---

## Norway: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/7ae2020c-norway-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Norway, the following documents can be accepted.

## Natural Cit

---

## Oman: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/16d438f8-oman-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Oman, the following documents can be accepted.

## Natural Citiz

---

## Pakistan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/594b052e-pakistan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Pakistan, the following documents can be accepted.

## Natural C

---

## Palau: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a2293cff-palau-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Palau, the following documents can be accepted.

## Natural Citi

---

## Panama: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ffd0399f-panama-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Panama, the following documents can be accepted:

## Natural Cit

---

## Papua New Guinea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/44a00a26-papua-new-guinea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Papua New Guinea, the following documents can be accepted.

## N

---

## Paraguay: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/38290543-paraguay-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Paraguay, the following documents can be accepted:

## Natural C

---

## Peru: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/69ef7c90-peru-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Peru, the following documents can be accepted:

## Natural Citiz

---

## Philippines: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3fa5068b-philippines-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in the Philippines, the following documents can be accepted:

## Na

---

## Poland: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f22e3344-poland-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Poland, the following documents can be accepted.

## Natural Cit

---

## Portugal: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0f119a88-portugal-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Portugal, the following documents can be accepted.

## Natural C

---

## Puerto Rico: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8ef9fb75-puerto-rico-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Puerto Rico, the following documents can be accepted:

## Natura

---

## Qatar: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ec9f2cef-qatar-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Qatar, the following documents can be accepted.

## Natural Citi

---

## Right to Work Checks

Source: https://help.zincwork.com/article/4f059ac5-right-to-work-checks.md

A right to work check verifies that a candidate is legally permitted to work in the country where th

---

## Romania: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8aefb081-romania-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Romania, the following documents can be accepted:

## Natural Ci

---

## Russia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/07d3c078-russia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Russia, the following documents can be accepted:

## Natural Cit

---

## Rwanda: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/c6572e90-rwanda-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Rwanda, the following documents can be accepted:

## Natural Cit

---

## Saint Kitts and Nevis: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1ff78262-saint-kitts-and-nevis-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Saint Kitts and Nevis, the following documents can be accepted.


---

## Saint Lucia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/cd78dd5a-saint-lucia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Saint Lucia, the following documents can be accepted.

## Natura

---

## Saint Vincent and the Grenadines: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/e59607c0-saint-vincent-and-the-grenadines-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Saint Vincent and the Grenadines, the following documents can be

---

## Samoa: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4d348939-samoa-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Samoa, the following documents can be accepted:

## Natural Citi

---

## San Marino: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9ac31f9a-san-marino-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in San Marino, the following documents can be accepted.

## Natural

---

## Sao Tome and Principe: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6a69f176-sao-tome-and-principe-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Sao Tome and Principe, the following documents can be accepted.


---

## Saudi Arabia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/6e80319b-saudi-arabia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Saudi Arabia, the following documents can be accepted:

## Natur

---

## Senegal: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/81ce992a-senegal-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Senegal, the following documents can be accepted:

## Natural Ci

---

## Serbia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/1e9dea54-serbia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Serbia, the following documents can be accepted:

## Natural Cit

---

## Seychelles: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4956bbe1-seychelles-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Seychelles, the following documents can be accepted.

## Natural

---

## Sierra Leone: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9eb5584e-sierra-leone-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Sierra Leone, the following documents can be accepted.

## Natur

---

## Singapore: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/dae8a911-singapore-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Singapore, the following documents can be accepted:

## Natural 

---

## Slovakia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/2f547883-slovakia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Slovakia, the following documents can be accepted.

## Natural C

---

## Slovenia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/355404ac-slovenia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Slovenia, the following documents can be accepted:

## Natural C

---

## Solomon Islands: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9d6594c5-solomon-islands-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Solomon Islands, the following documents can be accepted.

## Na

---

## Somalia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/b3636fd3-somalia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Somalia, the following documents can be accepted.

## Natural Ci

---

## South Africa: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3d59ae84-south-africa-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in South Africa, the following documents can be accepted.

## Natur

---

## South Korea: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ac1c851a-south-korea-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in South Korea, the following documents can be accepted:

## Natura

---

## South Sudan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8697053f-south-sudan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in South Sudan, the following documents can be accepted:

## Natura

---

## Spain: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/cf397929-spain-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Spain, the following documents can be accepted:

## Natural Citi

---

## Sri Lanka: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/266a1e66-sri-lanka-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Sri Lanka, the following documents can be accepted.

## Natural 

---

## Steps to Obtain a Statutory Excuse Using Zinc as a Digital Platform for Right to Work Checks

Source: https://help.zincwork.com/article/66e35d4f-steps-to-obtain-a-statutory-excuse-using-zinc-as-a-digital-platform-for-right-to-work-checks.md

For British and Irish citizens with **valid passports** (including Irish passport cards), we can dig

---

## Sudan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/3a50a596-sudan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Sudan, the following documents can be accepted.

## Natural Citi

---

## Suriname: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/243280f8-suriname-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Suriname, the following documents can be accepted:

## Natural C

---

## Sweden: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/7d50eace-sweden-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Sweden, the following documents can be accepted:

## Natural Cit

---

## Switzerland: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/eda7fe84-switzerland-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Switzerland, the following documents can be accepted.

## Natura

---

## Syria: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/0bb55859-syria-acceptable-documents-for-right-to-work-verification.md

To perform a RTW check in Yemen the following documents can be accepted:

## Natural Citizens

- **Y

---

## Taiwan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/fc8c0c84-taiwan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Taiwan, the following documents can be accepted:

## Natural Cit

---

## Tajikistan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/5d4ad8a0-tajikistan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Tajikistan, the following documents can be accepted.

## Natural

---

## Tanzania: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9fa8dc6e-tanzania-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Tanzania, the following documents can be accepted:

## Natural C

---

## Thailand: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/df0ec912-thailand-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Thailand, the following documents can be accepted.

## Natural C

---

## Togo: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f79e486f-togo-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Togo, the following documents can be accepted:

## Natural Citiz

---

## Tonga: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f806d5bc-tonga-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Tonga, the following documents can be accepted.

## Natural Citi

---

## Trinidad and Tobago: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/69912a8a-trinidad-and-tobago-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Trinidad & Tobago, the following documents can be accepted.

## 

---

## Tunisia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/15edec2c-tunisia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Tunisia, the following documents can be accepted.

## Natural Ci

---

## Turkey: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ec02ebee-turkey-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Turkey, the following documents can be accepted:

## Natural Cit

---

## Turkmenistan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/54d524fc-turkmenistan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Turkmenistan, the following documents can be accepted.

## Natur

---

## Tuvalu: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8d2f3013-tuvalu-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Tuvalu, the following documents can be accepted:

## Natural Cit

---

## Uganda: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/72a82bbe-uganda-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Uganda, the following documents can be accepted.

## Natural Cit

---

## Ukraine: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4e1fe1b3-ukraine-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Ukraine, the following documents can be accepted.

## Natural Ci

---

## United Arab Emirates (UAE): Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/8198e8e0-united-arab-emirates-uae-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in United Arab Emirates, the following documents can be accepted:



---

## United States: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4893feb6-united-states-acceptable-documents-for-right-to-work-verification.md

When beginning work, new employees must collect documentation either via a Route 1 or Route 2 to pro

---

## Uruguay: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/ebe5d116-uruguay-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Uruguay, the following documents can be accepted:

## Natural Ci

---

## Uzbekistan: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/9dfd794d-uzbekistan-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Uzbekistan, the following documents can be accepted.

## Natural

---

## Vanuatu: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/d87daad8-vanuatu-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Vanuatu, the following documents can be accepted.

## Natural Ci

---

## Vatican City: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/fb39bf75-vatican-city-acceptable-documents-for-right-to-work-verification.md

Vatican City primarily employs people who are members of the clergy, The Holy See, or natural-born c

---

## Venezuela: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/a3d8d7a4-venezuela-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Venezuela, the following documents can be accepted.

## Natural 

---

## Vietnam: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/f8ea9db2-vietnam-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Vietnam, the following documents can be accepted.

## Natural Ci

---

## Yemen: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/25caa3f4-yemen-acceptable-documents-for-right-to-work-verification.md

To perform a right to work (RTW) check in Yemen, the following documents can be accepted:

## Natura

---

## Zambia: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/4a3bfb63-zambia-acceptable-documents-for-right-to-work-verification.md

To perform a right to work check in Zambia, the following documents can be accepted:

## Natural Cit

---

## Zimbabwe: Acceptable Documents for Right to Work Verification

Source: https://help.zincwork.com/article/af490098-zimbabwe-acceptable-documents-for-right-to-work-verification.md

To perform a RTW check in Zimbabwe the candidate would need access to the following documents:

## N

---

## How to Assess a Match on a Sanctions Check

Source: https://help.zincwork.com/article/5a273e17-how-to-assess-a-match-on-a-sanctions-check.md

It is possible to get false positives in this type of checks, since we're searching public registers

---

## What to Do If You Get a Match on Your Sanctions Check

Source: https://help.zincwork.com/article/6787a101-what-to-do-if-you-get-a-match-on-your-sanctions-check.md

It's possible to get false positives on this type of check since they can just be matched on locatio

---

## What's Included in a Sanctions Check?

Source: https://help.zincwork.com/article/749c47af-whats-included-in-a-sanctions-check.md

### Is a sanctions check the same as a watchlists check?

These terms are often used interchangeably

---

## What is a Self Certification Check and How is it Used?

Source: https://help.zincwork.com/article/3393e704-what-is-a-self-certification-check-and-how-is-it-used.md

A self certification check is a flexible check which can be configured to ask any questions you wish

---

## Social Media Check: Overview, Process, and Results Interpretation

Source: https://help.zincwork.com/article/e765d01d-social-media-check-overview-process-and-results-interpretation.md

## What is it?

A social media check is a review process conducted to assess a candidate's online pr

---

## Where to View the Result of Your Social Media Check

Source: https://help.zincwork.com/article/ee0ff808-where-to-view-the-result-of-your-social-media-check.md

Usually, you won’t have direct access to the detailed findings of your social media check. However, 

---

## What Is the Cifas Check?

Source: https://help.zincwork.com/article/b92f1341-what-is-the-cifas-check.md

The **Cifas Insider Threat Database (ITD) check** is a vital fraud-prevention service for organisati

---

## What Types of Fraud Are Revealed on the Cifas Insider Threat Database

Source: https://help.zincwork.com/article/2034a043-what-types-of-fraud-are-revealed-on-the-cifas-insider-threat-database.md

## Fraud types

### False employment application (unsuccessful OR successful)

**Reasons for filing 

---

## Australia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/2dcb9717-australia-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Australia?

Financial Databases, Court and

---

## Austria Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/ab7a7ba6-austria-credit-judgement-litigation-check.md

## Who is the source of credit check data in Austria?

Bisnode Austria GmbH

## What is the process 

---

## Azerbaijan Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/a86149a6-azerbaijan-credit-judgment-litigation-check.md

## Who is the source of credit check data in Azerbaijan?

The Central Bank of the Republic of Azerba

---

## Belgium Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/2e8f99a3-belgium-credit-judgment-litigation-check.md

## Who is the source of credit check data in Belgium?

National Association of Bailiffs

## What is 

---

## Bermuda Credit Judgement & Litigation Check 

Source: https://help.zincwork.com/article/b8f71088-bermuda-credit-judgement-litigation-check.md

## Who is the source of credit check data in Bermuda?

Bermuda Credit Association

## What is the pr

---

## Brazil Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/ae69f6af-brazil-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Brazil?

SPC Brasil

## What is the proces

---

## Bulgaria Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/b3bcce2a-bulgaria-credit-judgement-litigation-check.md

## Who is the source of credit check data in Bulgaria?

Chamber of Private Enforcement Officers & Co

---

## Canada Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/3c03ce88-canada-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Canada?

Credit reporting agencies

## Wha

---

## Cayman Islands Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/b371e4fc-cayman-islands-credit-judgment-litigation-check.md

## Who is the source of credit check data in Cayman Islands?

Courts and Tribunals of Cayman Islands

---

## Chile Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/073f281a-chile-credit-judgment-litigation-check.md

## Who is the source of credit check data in Chile?

Ministry of Economy, Development, and Tourism



---

## China Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/2d51b5ee-china-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in China?

Banks and local courts

## What is

---

## Colombia Credit Judgment and Litigation Check

Source: https://help.zincwork.com/article/9c162d93-colombia-credit-judgment-and-litigation-check.md

## Who is the source of the financial integrity check data in Colombia?

TransUnion Colombia

## Wha

---

## Credit Judgement and Litigation Check: Unable to Verify / No Records Found (UK)

Source: https://help.zincwork.com/article/221f50d2-credit-judgement-and-litigation-check-unable-to-verify-no-records-found-uk.md

When a UK **credit judgement and litigation check** shows **unable to verify** with **no records fou

---

## Croatia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/1f05b3de-croatia-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Croatia?

Tax Administration of Croatia

#

---

## Cyprus Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/61a63228-cyprus-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Cyprus?

Ministry of Justice of Cyprus

##

---

## Czechia Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/b0fb1dff-czechia-credit-judgement-litigation-check.md

## Who is the source of credit check data in Czechia?

Czech Banking Credit Bureau

## What is the p

---

## Denmark Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/3c70b47c-denmark-credit-judgment-litigation-check.md

## Who is the source of credit check data in Denmark?

Bisnode

## What is the process in Denmark?



---

## Egypt Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/97ba684b-egypt-credit-judgment-litigation-check.md

## Who is the source of credit check data in Egypt?

i-Score Credit Bureau

## What is the process i

---

## El Salvador Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/2b24d174-el-salvador-credit-judgment-litigation-check.md

## Who is the source of credit check data in El Salvador?

National Registry Center (CNR)

## What i

---

## Estonia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/c6c1dd12-estonia-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Estonia?

Krediidiinfo

## What is the pro

---

## Finland Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/e7444af5-finland-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Finland?

Dun & Bradstreet Finland Oy

## 

---

## France Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/d020560b-france-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in France?

Official Bulletin of Civil and Co

---

## Georgia Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/c7cb637b-georgia-credit-judgement-litigation-check.md

## Who is the source of credit check data in Georgia?

National Bureau of Enforcement - Debtors' Reg

---

## Germany Credit Judgement and Litigation Check

Source: https://help.zincwork.com/article/0d6bcd81-germany-credit-judgement-and-litigation-check.md

## Who is the source of credit check data in Germany?

Experian - Germany

## What is the process in

---

## Ghana Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/6945f777-ghana-credit-judgement-litigation-check.md

## Who is the source of credit check data in Ghana?

DBCBL

## What is the process in Ghana?

The re

---

## Greece Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/e9545589-greece-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Greece

Ministry of Justice

## What is th

---

## Hong Kong Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/89aae3cf-hong-kong-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Hong Kong?

TransUnion HK

## What is the 

---

## Hungary Credit Judgement and Litigation Check

Source: https://help.zincwork.com/article/7bb7c8cc-hungary-credit-judgement-and-litigation-check.md

## Who is the source of credit check data in Hungary?

National Tax and Customs Administration

## W

---

## Iceland Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/5d09740a-iceland-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Iceland?

Internal Revenue Committee

## W

---

## India Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/a89006d7-india-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in India

Financial Institutions of India

##

---

## Ireland Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/fb7514d4-ireland-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Ireland?

Financial Institutions of Irelan

---

## Italy Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/12b224e5-italy-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Italy?

Cerved Group

## What is the proce

---

## Japan Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/7bc9aef1-japan-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Japan

Courts and Tribunals of Japan.

## 

---

## Kazakhstan Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/66dc5a39-kazakhstan-credit-judgment-litigation-check.md

## Who is the source of credit check data in Kazakhstan?

State Revenue Committee

## What is the pr

---

## Kenya Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/322e1488-kenya-credit-judgement-litigation-check.md

## Who is the source of credit check data in Kenya?

Creditinfo Kenya

## What is the process in Ken

---

## Latvia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/f217940d-latvia-credit-judgment-litigation-check.md

## Who is the source of credit check data in Latvia?

State Revenue Service

## What is the process 

---

## Lithuania Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/4940acc6-lithuania-credit-judgement-litigation-check.md

## Who is the source of credit check data in Lithuania?

UAB Creditinfo

## What is the process in L

---

## Luxembourg Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/996e85af-luxembourg-credit-judgement-litigation-check.md

## Who is the source of credit check data in Luxembourg?

Répertoire du Surendettement

## What is t

---

## Malaysia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/c0d83914-malaysia-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Malaysia?

Experian Malaysia

## What is t

---

## Malta Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/153ec74a-malta-credit-judgement-litigation-check.md

## Who is the source of credit check data in Malta?

Credit INFO

## What is the process in Malta?



---

## Mauritius Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/93d6fc38-mauritius-credit-judgement-litigation-check.md

## Who is the source of credit check data in Mauritius?

General Office for Secured Loans Registrar


---

## Mexico Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/5e24b576-mexico-credit-judgement-litigation-check.md

## Who is the source of the financial integrity check data in Mexico?

Circulo de Crédito

## What i

---

## Morocco Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/a0a66c08-morocco-credit-judgement-litigation-check.md

## Who is the source of financial integrity check data in Morocco?

Ministry of Justice of the Kingd

---

## New Zealand Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/4668e5be-new-zealand-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in New Zealand?

Credit Bureau Illion NZ (D&B

---

## Nigeria Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/d5ba60c2-nigeria-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Nigeria?

XDS Nigeria

## What is the proc

---

## Peru Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/85dc63f7-peru-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Peru?

Superintendency of Banks and Insura

---

## Philippines Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/bedfff9a-philippines-credit-judgement-litigation-check.md

## Who is the source of credit check data in Philippines?

Credit Information Corporation (CIC)

## 

---

## Poland Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/7d4a47cb-poland-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Poland?

National Register of Debtors

## 

---

## Portugal Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/fd20ab44-portugal-credit-judgment-litigation-check.md

## Who is the source of credit check data in Portugal?

Infotrust

## What is the process in Portuga

---

## Qatar Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/724c45d7-qatar-credit-judgment-litigation-check.md

## Who is the source of credit check data in Qatar?

Qatar Credit Bureau

## What is the process in 

---

## Romania Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/8b419cb9-romania-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Romania?

Courts and Tribunals

## What is

---

## Russia Credit Judgement & Litigation Check 

Source: https://help.zincwork.com/article/e3975856-russia-credit-judgement-litigation-check.md

## Who is the source of credit check data in Russia?

Russian Standard Bank

## What is the process 

---

## Serbia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/5d658e39-serbia-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Serbia?

Credit Bureau of the Association 

---

## Singapore Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/567a7afd-singapore-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Singapore?

Credit Bureau (Singapore) Pte 

---

## Slovakia Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/9c09acab-slovakia-credit-judgment-litigation-check.md

## Who is the source of credit check data in Slovakia?

Ministry of Justice

## What is the process 

---

## Slovenia Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/7c5b8d4f-slovenia-credit-judgement-litigation-check.md

## Who is the source of credit check data in Slovenia?

Slovenian Business Register - AJPES

## What

---

## South Africa Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/3d14f7a8-south-africa-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in South Africa?

- XDS
- Experian
- Transuni

---

## Spain Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/35a868a6-spain-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Spain?

Ibercheck Soluciones, S L

## What

---

## Sri Lanka Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/1240dfdf-sri-lanka-credit-judgment-litigation-check.md

## Who is the source of credit check data in Sri Lanka?

Courts and Tribunals of Sri Lanka

## What 

---

## Sweden Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/c0b5eebb-sweden-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Sweden?

UC AB

## What is the process in 

---

## Switzerland Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/ebaf117e-switzerland-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Switzerland?

Bisnode D&B Schweiz AG

## W

---

## Taiwan Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/ed52c9d0-taiwan-credit-judgment-litigation-check.md

## Who is the source of credit check data in Taiwan?

Taiwan Clearing House (TCH)

## What is the pr

---

## Thailand Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/bb2f9934-thailand-credit-judgment-litigation-check.md

## Who is the source of adverse financial check data in Thailand?

National Credit Bureau (NCB)

## 

---

## Turkey Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/74dd7521-turkey-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in Turkey?

National Judicial Informatics Sys

---

## United Arab Emirates (UAE) Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/b4c40e96-united-arab-emirates-uae-credit-judgment-litigation-check.md

## Who is the source of financial integrity check data in United Arab Emirates?

Ministry of Interio

---

## United Kingdom Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/784a171c-united-kingdom-credit-judgment-litigation-check.md

## Who is the source of credit check in the United Kingdom?

TransUnion

## What is the process in t

---

## United States (USA) Credit Judgment & Litigation Check

Source: https://help.zincwork.com/article/60190352-united-states-usa-credit-judgment-litigation-check.md

## Availability

Please note that this check is not available unless it is enabled for your organisa

---

## Vietnam Credit Judgement & Litigation Check

Source: https://help.zincwork.com/article/04df008c-vietnam-credit-judgement-litigation-check.md

## Who is the source of credit check data in Vietnam?

Ministry of Finance of Vietnam (General Depar

---

## What's Included in a Credit Judgement and Litigation Check?

Source: https://help.zincwork.com/article/5f4cdd20-whats-included-in-a-credit-judgement-and-litigation-check.md

## What is a Credit Judgement and Litigation Check?

Employment Credit Checks are a common backgroun

---

## Criminal Checks for Candidates in UK Crown Dependencies and Scotland

Source: https://help.zincwork.com/article/0ee811d2-criminal-checks-for-candidates-in-uk-crown-dependencies-and-scotland.md

If a candidate is employed in **any** sector and they are working/residing in any of the territories

---

## DBS Adult First Check: Early Barred List Screening for Adult Regulated Roles

Source: https://help.zincwork.com/article/70ecd9f5-dbs-adult-first-check-early-barred-list-screening-for-adult-regulated-roles.md

## What is an Adult First check?

An Adult First check is a check of the adults’ barred list to find

---

## Do DBS Checks Expire?

Source: https://help.zincwork.com/article/d2d00d17-do-dbs-checks-expire.md

DBS checks don’t have an expiration date.

However, the information disclosed on a DBS certificate w

---

## England & Wales DBS Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/b179e329-england-wales-dbs-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in England & Wales?

Disclosure and Barring Service (DBS

---

## Guidance for Transgender Candidates on DBS Application and Sensitive Application Route

Source: https://help.zincwork.com/article/8cb7775f-guidance-for-transgender-candidates-on-dbs-application-and-sensitive-application-route.md

The Disclosure and Barring Service (DBS) offers a confidential checking process, in line with the **

---

## The DBS Process for a Refugee or Asylum Seeker

Source: https://help.zincwork.com/article/1c32b9c1-the-dbs-process-for-a-refugee-or-asylum-seeker.md

The process for completing a DBS check as a refugee or asylum seeker can be complex but here at Zinc

---

## Volunteer DBS Checks: Eligibility, Fees, and Definitions Explained

Source: https://help.zincwork.com/article/b0daa32a-volunteer-dbs-checks-eligibility-fees-and-definitions-explained.md

# Volunteer DBS Checks

A volunteer DBS check is a criminal record check for an unpaid role that mee

---

## What Documents Do I Need for a DBS Identity Check?

Source: https://help.zincwork.com/article/2c3242ed-what-documents-do-i-need-for-a-dbs-identity-check.md

> **Important:** Soft copies, scans, photocopies, screenshots, saved photos, existing photos, upload

---

## What Is Regulated Activity in England and Wales for DBS Checks

Source: https://help.zincwork.com/article/45ac4afd-what-is-regulated-activity-in-england-and-wales-for-dbs-checks.md

Regulated activity is work that a **barred person** legally must not do. The type of activities that

---

## Why Is an Enhanced DBS Check Taking Longer Than Expected?

Source: https://help.zincwork.com/article/6cb2bd53-why-is-an-enhanced-dbs-check-taking-longer-than-expected.md

There are 5 stages in an Enhanced DBS check:

**Stage 1: Application form received and validated**



---

## Why Is Zinc Work Limited Listed as the Employer on the DBS Certificate?

Source: https://help.zincwork.com/article/8b4e94b8-why-is-zinc-work-limited-listed-as-the-employer-on-the-dbs-certificate.md

On DBS certificates that have been completed using Zinc, you will find that Zinc Work Limited is lis

---

## Argentina Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/9d320d68-argentina-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Argentina?

Ministry of Justice

## What is the proce

---

## Armenia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/130aa189-armenia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Armenia?

Ministry of Foreign Affairs of the Republic

---

## Australia Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/49c38722-australia-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Australia?

Australian Federal Police

## What is the

---

## Austria Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/f5767787-austria-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Austria?

Strafregister

## What is the process in Au

---

## Azerbaijan Criminal Record Check

Source: https://help.zincwork.com/article/87f71951-azerbaijan-criminal-record-check.md

## Who is the source of the criminal check data in Azerbaijan?

National Judicial Portal of the Repu

---

## Bahrain Criminal Record Check

Source: https://help.zincwork.com/article/8a23b966-bahrain-criminal-record-check.md

## Who is the source of the criminal check data in Bahrain?

Ministry of Justice, Criminal Court

##

---

## Belgium Criminal Record Check

Source: https://help.zincwork.com/article/9fde8c74-belgium-criminal-record-check.md

## Who is the source of the criminal check data in Belgium?

Access to over 500,000 sources via prem

---

## Bermuda Criminal Record Check

Source: https://help.zincwork.com/article/eee1fc9a-bermuda-criminal-record-check.md

## Who is the source of the criminal check data in Bermuda? 

Courts and Tribunals of Bermuda

## Wh

---

## Bosnia and Herzegovina Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/ed18ecdb-bosnia-and-herzegovina-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Bosnia and Herzegovina?

Supreme Court of Bosnia and 

---

## Brazil Criminal Record Check

Source: https://help.zincwork.com/article/0470a226-brazil-criminal-record-check.md

## Who is the source of criminal check data in Brazil?

Judiciary of Brazil

## What is the process 

---

## Bulgaria Criminal Record Check Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/ce771353-bulgaria-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Bulgaria?

Ministry of Justice.

## What is the proce

---

## Cameroon Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/29c4790b-cameroon-criminal-record-check-process-and-requirements.md

## Who is the source of the criminal check data in Cameroon?

Access to over 500,000 sources via pre

---

## Canada Criminal Record Check: Process, Data Sources, Coverage, and Privacy

Source: https://help.zincwork.com/article/a9491263-canada-criminal-record-check-process-data-sources-coverage-and-privacy.md

## Who is the source of criminal check data in Canada?

Provincial Courts of Canada

## What is the 

---

## Cayman Islands Criminal Record Check

Source: https://help.zincwork.com/article/2937a9eb-cayman-islands-criminal-record-check.md

## Who is the source of criminal check data in Cayman Islands?

Courts and Tribunals of Cayman Islan

---

## Chile Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/5a3a64fa-chile-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Chile?

Poder Judicial

## What is the process in Chi

---

## China Criminal Record Check - Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/80330e45-china-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in China?

Courts and Tribunals of China

## What is the

---

## Colombia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/2a7c3642-colombia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Colombia?

Policia Nacional de Colombia

## What is t

---

## Costa Rica Criminal Record Check

Source: https://help.zincwork.com/article/ea907a9b-costa-rica-criminal-record-check.md

## Who is the source of criminal check data in Costa Rica?

Courts and Tribunals of Costa Rica

## W

---

## Croatia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/0c96c9d2-croatia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Croatia

Courts and Tribunals of the Republic of Croa

---

## Curaçao Criminal Record Check

Source: https://help.zincwork.com/article/aa893659-curaao-criminal-record-check.md

## Who is the source of the criminal check data in Curacao?

Courts and Tribunals of Curaçao

## Wha

---

## Cyprus Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/6b422eef-cyprus-criminal-record-check-process-requirements-and-coverage.md

### Who is the source of criminal check data in Cyprus?

Courts and Tribunals of Cyprus

### What is

---

## Czechia (Czech Republic) Criminal Record Check: Requirements and Process

Source: https://help.zincwork.com/article/e33482a0-czechia-czech-republic-criminal-record-check-requirements-and-process.md

## Who is the source of criminal check data in Czechia

Criminal Register

## What details are requi

---

## Denmark Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/166f9d6b-denmark-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Denmark?

Rigspolitiet Juridisk Afdeling Kriminal reg

---

## Egypt Criminal Record Check

Source: https://help.zincwork.com/article/f0d6d280-egypt-criminal-record-check.md

## Source of criminal check data in Egypt

Ministry of Interior

## Process in Egypt

1. The request

---

## Estonia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/59cff814-estonia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Estonia

Courts and Tribunals of Estonia

## What is 

---

## Finland Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/0921bcf9-finland-criminal-record-check-process-and-requirements.md

## Who is the source of the criminal check data in Finland?

Access to over 500,000 sources via prem

---

## France Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/4db0d089-france-criminal-record-check-process-requirements-and-coverage.md

## Source of data

The source of criminal check data in France is **Le Casier Judiciaire**.

## What

---

## Georgia Criminal Record Check

Source: https://help.zincwork.com/article/2e9a37e2-georgia-criminal-record-check.md

## Who is the source of criminal check data in Georgia?
The criminal record data is provided by the 

---

## Germany Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/7c6022f4-germany-criminal-record-check-process-requirements-and-coverage.md

### Who is the source of criminal check data in Germany?

Federal Office of Justice

### What is the

---

## Ghana Criminal Record Check

Source: https://help.zincwork.com/article/7dca0f1b-ghana-criminal-record-check.md

## Who is the source of the criminal check data in Ghana?

Courts and Tribunals of Ghana

## What is

---

## Gibraltar Criminal Record Check 

Source: https://help.zincwork.com/article/d3719159-gibraltar-criminal-record-check.md

## Who is the source of criminal check data in Gibraltar?

Courts and Tribunals of Gibraltar

## Wha

---

## Greece Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/92aabc17-greece-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Greece?

Ministry of Justice Division of Criminal Rec

---

## Hong Kong Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/5c25e512-hong-kong-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Hong Kong?

Courts and Tribunals of Hong Kong

## Wha

---

## Hungary Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/9d7f1115-hungary-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Hungary?

Administrative and Electronic Public Servic

---

## Iceland Criminal Record Check

Source: https://help.zincwork.com/article/d866b995-iceland-criminal-record-check.md

## Who is the source of criminal check data in Iceland?

District Courts Iceland

## What is the pro

---

## India Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/a7050cde-india-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in India?

Courts and Tribunals of India.

## What is th

---

## Ireland Criminal Record Check: Process, Coverage, and Requirements

Source: https://help.zincwork.com/article/167f6f04-ireland-criminal-record-check-process-coverage-and-requirements.md

## Who is the source of criminal check data in Ireland

Courts and Tribunals of Ireland.

## What is

---

## Israel Criminal Record Check Process and Details

Source: https://help.zincwork.com/article/11d93634-israel-criminal-record-check-process-and-details.md

## Who is the source of criminal check data in Israel?

Courts and Tribunals of the State of Israel.

---

## Italy Criminal Record Check: Process, Data Sources, and Coverage

Source: https://help.zincwork.com/article/d6d6121d-italy-criminal-record-check-process-data-sources-and-coverage.md

## Who is the source of the criminal check data in Italy?

Access to over 500,000 sources via premiu

---

## Japan Criminal Record Check

Source: https://help.zincwork.com/article/b5777c5c-japan-criminal-record-check.md

## Who is the source of the criminal check data in Japan?

Access to over 500,000 sources via premiu

---

## Jordan Criminal Record Check

Source: https://help.zincwork.com/article/be49d7cd-jordan-criminal-record-check.md

## Who is the source of the criminal check data in Jordan?

Access to over 500,000 sources via premi

---

## Kazakhstan Criminal Record Check

Source: https://help.zincwork.com/article/1d2c5174-kazakhstan-criminal-record-check.md

## Who is the source of criminal check data in Kazakhstan?

The Committee on Legal Statistics and Sp

---

## Kenya Criminal Record Check

Source: https://help.zincwork.com/article/6c2a3366-kenya-criminal-record-check.md

## Who is the source of the criminal check data in Kenya?

Courts and Tribunals of Kenya

## What is

---

## Latvia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/cec99ae1-latvia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Latvia?

Ministry of Interior’s Information Center (I

---

## Lesotho Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/e9a59fb6-lesotho-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Lesotho

Courts and Tribunals of Lesotho.

## What is

---

## Lithuania Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/ae6a3f86-lithuania-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Lithuania?

The Information Technology and Communicat

---

## Luxembourg Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/aba6693b-luxembourg-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Luxembourg?

Service du Casier judiciaire

## What is

---

## Malaysia Criminal Record Check

Source: https://help.zincwork.com/article/d6a2ab0d-malaysia-criminal-record-check.md

## Who is the source of the criminal check data in Malaysia?

Courts and Tribunals of Malaysia

## W

---

## Malta Criminal Record Check: Requirements, Coverage, and Privacy Information

Source: https://help.zincwork.com/article/51f12803-malta-criminal-record-check-requirements-coverage-and-privacy-information.md

## Who is the source of criminal check data in Malta?

Courts and Tribunals of Malta.

## What detai

---

## Mauritius Criminal Record Check Process 

Source: https://help.zincwork.com/article/6bc7af0d-mauritius-criminal-record-check-process.md

## Who is the source of criminal check data in Mauritius?
Courts and Tribunals of Mauritius

## What

---

## Mexico Criminal Record Check

Source: https://help.zincwork.com/article/1ae3fac8-mexico-criminal-record-check.md

## Who is the source of criminal check data in Mexico?

Secretaría de Seguridad y Protección Ciudada

---

## Monaco Criminal Record Check

Source: https://help.zincwork.com/article/45fcfdab-monaco-criminal-record-check.md

## Who is the source of the criminal check data in Monaco?

Access to over 500,000 sources via premi

---

## Montenegro Criminal Record Check

Source: https://help.zincwork.com/article/ec75a1e2-montenegro-criminal-record-check.md

## Who is the source of criminal check data in Montenegro?

Courts and Tribunals of Montenegro

## W

---

## Morocco Criminal Record Check Guide and Process

Source: https://help.zincwork.com/article/cd3388a7-morocco-criminal-record-check-guide-and-process.md

## Who is the source of the criminal check data in Morocco?

Access to over 500,000 sources via prem

---

## Nepal Criminal Record Check

Source: https://help.zincwork.com/article/3da83e0b-nepal-criminal-record-check.md

## Who is the source of criminal check data in Nepal?

Supreme Court of Nepal

## What is the proces

---

## Netherlands Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/d18438d0-netherlands-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Netherlands?

Ministerie van Justitie

## What is the

---

## New Zealand Criminal Record Check: Requirements, Coverage, and Process

Source: https://help.zincwork.com/article/8a27e003-new-zealand-criminal-record-check-requirements-coverage-and-process.md

## Who is the source of criminal check data in the New Zealand?

Ministry of Justice

## What detail

---

## Nigeria Criminal Record Check

Source: https://help.zincwork.com/article/917879a5-nigeria-criminal-record-check.md

## Who is the source of the criminal check data in Nigeria?

Central Criminal Record, ‘D’Dept Force 

---

## Northern Ireland Criminal Record Check

Source: https://help.zincwork.com/article/78e053a3-northern-ireland-criminal-record-check.md

## Who is the source of criminal check data in Northern Ireland?

AccessNI

## What is the process i

---

## Norway Criminal Record Check

Source: https://help.zincwork.com/article/8ebcb83c-norway-criminal-record-check.md

## Who is the source of criminal check data in Norway?

Courts and Tribunals of Norway

## What is t

---

## Pakistan Criminal Record Check

Source: https://help.zincwork.com/article/92707d62-pakistan-criminal-record-check.md

## Who is the source of the criminal check data in Pakistan?

Access to over 500,000 sources via pre

---

## Palestine Criminal Record Check

Source: https://help.zincwork.com/article/0e9bd888-palestine-criminal-record-check.md

## Who is the source of the criminal check data in Palestine?

Access to over **500,000 sources** vi

---

## Paraguay Criminal Record Check

Source: https://help.zincwork.com/article/7430e6f6-paraguay-criminal-record-check.md

## Who is the source of the criminal check data in Paraguay?

Supreme Court of Justice of Paraguay



---

## Philippines Criminal Record Check

Source: https://help.zincwork.com/article/833cdbff-philippines-criminal-record-check.md

## Who is the source of the criminal check data in the Philippines?

National Bureau of Investigatio

---

## Poland Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/0c90826c-poland-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Poland? 

The National Criminal Register (NCR)

## Wh

---

## Portugal Criminal Record Check: Process, Data Sources, and Coverage

Source: https://help.zincwork.com/article/b2fb69d3-portugal-criminal-record-check-process-data-sources-and-coverage.md

## Who is the source of the criminal check data in Portugal?

Access to over 500,000 sources via pre

---

## Puerto Rico Criminal Record Check Process and Coverage

Source: https://help.zincwork.com/article/cc3ecbe5-puerto-rico-criminal-record-check-process-and-coverage.md

## Who is the source of criminal check data in Puerto Rico?

Access to over 500,000 sources via prem

---

## Qatar Criminal Record Check

Source: https://help.zincwork.com/article/e5250c11-qatar-criminal-record-check.md

## Who is the source of the criminal check data in Qatar?

Access to over **500,000 sources** via pr

---

## Romania Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/4b4c4ec5-romania-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Romania?

Courts and Tribunals of Romania

## What de

---

## Russia Criminal Record Check: Process, Requirements, and Coverage

Source: https://help.zincwork.com/article/3a344fcb-russia-criminal-record-check-process-requirements-and-coverage.md

## Who is the source of criminal check data in Russia?

Turkish Republic Ministry of Justice General

---

## Saudi Arabia Criminal Record Check

Source: https://help.zincwork.com/article/b271c8c4-saudi-arabia-criminal-record-check.md

## Who is the source of the criminal check data in Saudi Arabia?

Access to over 500,000 sources via

---

## Scotland Criminal Check Timeline and Process Overview

Source: https://help.zincwork.com/article/1928be38-scotland-criminal-check-timeline-and-process-overview.md

Once you have submitted your Scotland criminal check details with Zinc, it will be processed by Zinc

---

## Scotland Criminal Record Check 

Source: https://help.zincwork.com/article/1e92383b-scotland-criminal-record-check.md

## Who is the source of criminal check data in Scotland?

Disclosure Scotland

## What is the proces

---

## Serbia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/0cac2cda-serbia-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Serbia?

Ministry of Interior of the Republic of Serb

---

## Singapore Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/dd1d7699-singapore-criminal-record-check-process-and-requirements.md

## Source of data

Criminal check data in Singapore is sourced from the Courts and Tribunals of Sing

---

## Slovakia Criminal Record Check

Source: https://help.zincwork.com/article/bfed46ae-slovakia-criminal-record-check.md

## Who is the source of criminal check data in Slovakia?

Criminal Register of General Prosecutor's 

---

## Slovenia Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/b2b4d07d-slovenia-criminal-record-check-process-and-requirements.md

## Who is the source of the criminal check data in Slovenia?

Access to over 500,000 sources via pre

---

## South Africa Criminal Check Process, Coverage, and Requirements

Source: https://help.zincwork.com/article/b3cff32a-south-africa-criminal-check-process-coverage-and-requirements.md

## Who is the source of criminal check data in South Africa?

Central police register, Criminal Bure

---

## South Korea Criminal Record Check Process and Coverage

Source: https://help.zincwork.com/article/9519b271-south-korea-criminal-record-check-process-and-coverage.md

## Who is the source of the criminal check data in South Korea?

Access to over 500,000 sources via 

---

## Spain Criminal Record Check: Requirements, Coverage, and Process

Source: https://help.zincwork.com/article/a81340cb-spain-criminal-record-check-requirements-coverage-and-process.md

## Who is the source of criminal check data in Spain?

Judiciary of Spain

## What details are requi

---

## Sri Lanka Criminal Record Check

Source: https://help.zincwork.com/article/fcc784d1-sri-lanka-criminal-record-check.md

## Who is the source of criminal check data in Sri Lanka?

Courts and Tribunals of Sri Lanka

## Wha

---

## Sweden Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/dc5d850d-sweden-criminal-record-check-process-and-requirements.md

### Who is the source of criminal check data in Sweden?

National Police

### What is the process in

---

## Switzerland Criminal Record Check: Requirements, Coverage, and Process

Source: https://help.zincwork.com/article/21547d07-switzerland-criminal-record-check-requirements-coverage-and-process.md

## Who is the source of criminal check data in Switzerland?

Federal Office of Justice.

## What det

---

## Taiwan Criminal Record Check

Source: https://help.zincwork.com/article/62d49964-taiwan-criminal-record-check.md

## Who is the source of the criminal check data in Taiwan?

Courts and Tribunals of Taiwan

## What 

---

## Tanzania Criminal Record Check

Source: https://help.zincwork.com/article/9da236ce-tanzania-criminal-record-check.md

## Who is the source of the criminal check data in Tanzania?

Courts and Tribunals of Tanzania

## W

---

## Thailand Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/3ea60479-thailand-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Thailand?

Royal Thai Police

## What is the process 

---

## Tunisia Criminal Record Check

Source: https://help.zincwork.com/article/808750cc-tunisia-criminal-record-check.md

## Who is the source of the criminal check data in Tunisia?

Access to over 500,000 sources via prem

---

## Turkey Criminal Record Check Process and Requirements

Source: https://help.zincwork.com/article/c98d2bb8-turkey-criminal-record-check-process-and-requirements.md

## Who is the source of criminal check data in Turkey?

Turkish Republic Ministry of Justice General

---

## Ukraine Criminal Record Check Process, Coverage, and Requirements

Source: https://help.zincwork.com/article/aa7863b9-ukraine-criminal-record-check-process-coverage-and-requirements.md

## Who is the source of criminal check data in the Ukraine?

Ministry Internal Affairs - Department 

---

## United Arab Emirates Criminal Record Check

Source: https://help.zincwork.com/article/52bfaa03-united-arab-emirates-criminal-record-check.md

## Who is the source of criminal check data in the United Arab Emirates?

Ministry of interior

## W

---

## United States (USA) Criminal Record Check: Process, Coverage, and Requirements

Source: https://help.zincwork.com/article/960fc86b-united-states-usa-criminal-record-check-process-coverage-and-requirements.md

### Who is the source of criminal check data in the United States?

Federal Databases and local cour

---

## Uzbekistan Criminal Record Check

Source: https://help.zincwork.com/article/6f46d89a-uzbekistan-criminal-record-check.md

## Who is the source of criminal check data in Uzbekistan?

Courts and Tribunals of Uzbekistan

## W

---

## CV Check: What It Is, How It Works, and Why to Use It

Source: https://help.zincwork.com/article/05457820-cv-check-what-it-is-how-it-works-and-why-to-use-it.md

## What Is the CV Check?

The CV Check allows you to instantly verify references against a candidate

---

## Chile Directorship Check

Source: https://help.zincwork.com/article/212a44de-chile-directorship-check.md

## Who is the source of directorship check data in Chile?

SINACOFI

## What is the process in Chile

---

## India Directorship Check

Source: https://help.zincwork.com/article/0c8a0fdd-india-directorship-check.md

## Who is the source of directorship check data in India?

Ministry of Corporate Affairs

## What is

---

## Serbia Directorship Check

Source: https://help.zincwork.com/article/13ac1f7f-serbia-directorship-check.md

## Who is the source of directorship check data in Serbia?

Agency for Business Registers - company 

---

## United Kingdom Directorship Check 

Source: https://help.zincwork.com/article/c73d15fc-united-kingdom-directorship-check.md

## Who is the source of directorship check data in the United Kingdom (UK)?

Companies House

## Wha

---

## What's a Directorship Check?

Source: https://help.zincwork.com/article/023cc8d9-whats-a-directorship-check.md

## What’s a directorship check?

A directorship check involves a search on a candidate's directorshi

---

## Financial Services Register Check: FCA Authorization and Verification Process

Source: https://help.zincwork.com/article/36338ac7-financial-services-register-check-fca-authorization-and-verification-process.md

## What is the Financial Services Register check

Zinc's FCA Financial Services Register check shows

---

## How to Assess a Match on an Adverse Financial Check

Source: https://help.zincwork.com/article/5df1831c-how-to-assess-a-match-on-an-adverse-financial-check.md

It is possible to get false positives in this type of checks, since we're searching public registers

---

## I Got a Match on My Financial Check: What It Means and What Happens Next

Source: https://help.zincwork.com/article/3f1b99e9-i-got-a-match-on-my-financial-check-what-it-means-and-what-happens-next.md

It's possible to get false positives on this type of check since they can just be matched on locatio

---

## What Is Included in a Financial Check?

Source: https://help.zincwork.com/article/c1ab0255-what-is-included-in-a-financial-check.md

## What is a financial check

Financial checks are a global, soft search for adverse financial activ

---

## What Is the Difference Between a Financial and a Credit Judgement & Litigation Check?

Source: https://help.zincwork.com/article/e70c0826-what-is-the-difference-between-a-financial-and-a-credit-judgement-litigation-check.md

With so many differing financial checks available in the market, we're seeking to clarify how the Zi

---

## Availability of PVG Checking

Source: https://help.zincwork.com/article/d8803f56-availability-of-pvg-checking.md

## Does Zinc Provide PVG (Protecting Vulnerable Groups) Checking?

No, Zinc does not currently offer

---

## Ireland Credit Check Candidate Guidance: How to Submit Your Credit Check on Zinc

Source: https://help.zincwork.com/article/957f7e3c-ireland-credit-check-candidate-guidance-how-to-submit-your-credit-check-on-zinc.md

## How to submit your credit check in Ireland

### Step 1: Log in or create your Zinc account

Once 

---

## South Africa Credit Check Candidate Guidance on Zinc Submission

Source: https://help.zincwork.com/article/0126ee2e-south-africa-credit-check-candidate-guidance-on-zinc-submission.md

## How to submit your credit check in South Africa

### Step 1: Log in or create your Zinc account



---

## Acceptable Identification Documents for AccessNI Northern Ireland Criminal Record Checks

Source: https://help.zincwork.com/article/dec64978-acceptable-identification-documents-for-accessni-northern-ireland-criminal-record-checks.md

You must upload two forms of ID. You must provide one document as **proof of your current address** 

---

## Austria Criminal Check - Candidate Guidance

Source: https://help.zincwork.com/article/7a455e9c-austria-criminal-check-candidate-guidance.md

## How to submit your criminal check in Austria

### Step 1: Log in or create your Zinc account

Onc

---

## Can I Get My Criminal Certificate?

Source: https://help.zincwork.com/article/21e91d50-can-i-get-my-criminal-certificate.md

Depending on the country of your checks and data privacy laws in those countries, your criminal chec

---

## Chile Criminal Check — Candidate Guidance for Zinc Users

Source: https://help.zincwork.com/article/026a9046-chile-criminal-check-candidate-guidance-for-zinc-users.md

## How to submit your criminal check in Chile

### Step 1: Log in or create your Zinc account

Once 

---

## Germany Criminal Check - Candidate Guidance for Zinc Users

Source: https://help.zincwork.com/article/42baa7e3-germany-criminal-check-candidate-guidance-for-zinc-users.md

## How to submit your criminal check in Germany

## Step 1: Log in or create your Zinc account

Once

---

## How to Complete the Poland Criminal Check Form

Source: https://help.zincwork.com/article/9b525960-how-to-complete-the-poland-criminal-check-form.md

Request for information about a person:

## Specific application form - Zapytanie o udzielenie infor

---

## How to Obtain a Copy of Your Disclosure Scotland Criminal Certificate Online

Source: https://help.zincwork.com/article/f873bebf-how-to-obtain-a-copy-of-your-disclosure-scotland-criminal-certificate-online.md

You will receive an **Online Certificate** via your Disclosure Scotland account, with a notification

---

## How to Request a Reimbursement for a Netherlands Criminal Certificate

Source: https://help.zincwork.com/article/21eddd69-how-to-request-a-reimbursement-for-a-netherlands-criminal-certificate.md

If you need a reimbursement for your Netherlands criminal certificate, please submit a request using

---

## How to Upload ASICE or EDOC Documents for Latvian Criminal Check on Mac

Source: https://help.zincwork.com/article/350fbfa7-how-to-upload-asice-or-edoc-documents-for-latvian-criminal-check-on-mac.md

If you're required to upload an ASICE or EDOC document for your criminal check, you can follow the s

---

## Hungary Criminal Check Candidate Guidance - Submission Steps and Requirements

Source: https://help.zincwork.com/article/a1245fb6-hungary-criminal-check-candidate-guidance-submission-steps-and-requirements.md

## How to submit your criminal check in Hungary

### Step 1: Log in or create your Zinc account

Onc

---

## Latvia Criminal Check Candidate Guidance: Step-by-Step Process for Obtaining and Uploading Certificate

Source: https://help.zincwork.com/article/c9a582b3-latvia-criminal-check-candidate-guidance-step-by-step-process-for-obtaining-and-uploading-certificate.md

## How to submit your criminal check in Latvia

### Step 1: Log in or create your Zinc account

Once

---

## Luxembourg criminal check: candidate submission guidance

Source: https://help.zincwork.com/article/bc2a26b4-luxembourg-criminal-check-candidate-submission-guidance.md

## How to submit your criminal check in Luxembourg

### Step 1: Log in or create your Zinc account



---

## Netherlands Criminal Record Check Candidate Guidance

Source: https://help.zincwork.com/article/0e818815-netherlands-criminal-record-check-candidate-guidance.md

## How to submit your criminal check in the Netherlands

### Step 1: Log in or create your Zinc acco

---

## Northern Ireland Criminal Check Candidate Guidance

Source: https://help.zincwork.com/article/132c04ac-northern-ireland-criminal-check-candidate-guidance.md

## How to submit your criminal check in Northern Ireland

### Step 1: Log in or create your Zinc acc

---

## Scotland Criminal Check Candidate Guidance for Submission and Results

Source: https://help.zincwork.com/article/5847adb3-scotland-criminal-check-candidate-guidance-for-submission-and-results.md

## How to submit your criminal check in Scotland

### Step 1: Log in or create your Zinc account

On

---

## Slovakia Criminal Check - Candidate Guidance

Source: https://help.zincwork.com/article/aaf844c5-slovakia-criminal-check-candidate-guidance.md

## How to submit your criminal check in Slovakia

### Step 1: Log in or create your Zinc account

On

---

## Sweden Criminal Check- Candidate Guidance

Source: https://help.zincwork.com/article/27a38234-sweden-criminal-check-candidate-guidance.md

### How to Submit Your Criminal Check in Sweden

#### Step 1: Log in or create your Zinc account

On

---

## Unsupported Countries for Identity Checks

Source: https://help.zincwork.com/article/c5d3d14d-unsupported-countries-for-identity-checks.md

If your passport or identity document keeps being rejected or flagged as expired even though it's va

---

## What Documents Are Accepted for Identity Check in Australia?

Source: https://help.zincwork.com/article/b41a12ff-what-documents-are-accepted-for-identity-check-in-australia.md

For the identity check, not the right to work check, the following documents issued in Australia can

---

## What Documents Are Accepted for Identity Check in Austria?

Source: https://help.zincwork.com/article/d3806405-what-documents-are-accepted-for-identity-check-in-austria.md

For the identity check, not the right to work check, the following documents issued in Austria can b

---

## What Documents Are Accepted for Identity Check in Belgium?

Source: https://help.zincwork.com/article/baf070c5-what-documents-are-accepted-for-identity-check-in-belgium.md

For the identity check, not the right to work check, the following documents issued in Belgium can b

---

## What Documents Are Accepted for Identity Check in Brazil?

Source: https://help.zincwork.com/article/bf69bed1-what-documents-are-accepted-for-identity-check-in-brazil.md

For the identity check, not the right to work check, the following documents issued in Brazil can be

---

## What Documents Are Accepted for Identity Check in China?

Source: https://help.zincwork.com/article/8bf3ffed-what-documents-are-accepted-for-identity-check-in-china.md

For the identity check, not the right to work check, the following documents issued in China can be 

---

## What Documents Are Accepted for Identity Check in Denmark?

Source: https://help.zincwork.com/article/ad2d6a46-what-documents-are-accepted-for-identity-check-in-denmark.md

For the identity check, not the right to work check, the following documents issued in Denmark can b

---

## What Documents Are Accepted for Identity Check in France?

Source: https://help.zincwork.com/article/786e5c0f-what-documents-are-accepted-for-identity-check-in-france.md

For the identity check, not the right to work check, the following documents issued in France can be

---

## What Documents Are Accepted for Identity Check in Hungary?

Source: https://help.zincwork.com/article/af2d0c56-what-documents-are-accepted-for-identity-check-in-hungary.md

For the identity check, not the right to work check, the following documents issued in Hungary can b

---

## What Documents Are Accepted for Identity Check in India?

Source: https://help.zincwork.com/article/3afb6b74-what-documents-are-accepted-for-identity-check-in-india.md

For the identity check, not the right to work check, the following documents issued in India can be 

---

## What Documents Are Accepted for Identity Check in Ireland?

Source: https://help.zincwork.com/article/3c2285ea-what-documents-are-accepted-for-identity-check-in-ireland.md

For the identity check, not the right to work check, the following documents issued in Ireland can b

---

## What Documents Are Accepted for Identity Check in Italy?

Source: https://help.zincwork.com/article/ff7d001a-what-documents-are-accepted-for-identity-check-in-italy.md

For the identity check, not the right to work check, the following documents issued in Italy can be 

---

## What Documents Are Accepted for Identity Check in Japan?

Source: https://help.zincwork.com/article/f08972dc-what-documents-are-accepted-for-identity-check-in-japan.md

For the identity check, not the right to work check, the following documents issued in Japan can be 

---

## What Documents Are Accepted for Identity Check in Luxembourg?

Source: https://help.zincwork.com/article/dc5f3e29-what-documents-are-accepted-for-identity-check-in-luxembourg.md

For the identity check, not the right to work check, the following documents issued in Luxembourg ca

---

## What Documents Are Accepted for Identity Check in Malaysia?

Source: https://help.zincwork.com/article/2fa57bce-what-documents-are-accepted-for-identity-check-in-malaysia.md

For the identity check, not the right to work check, the following documents issued in Malaysia can 

---

## What Documents Are Accepted for Identity Check in Nigeria?

Source: https://help.zincwork.com/article/392e4c50-what-documents-are-accepted-for-identity-check-in-nigeria.md

Important scope: This article is only for a standalone Zinc identity check where the check/document 

---

## What Documents Are Accepted for Identity Check in Saudi Arabia?

Source: https://help.zincwork.com/article/fa669b5e-what-documents-are-accepted-for-identity-check-in-saudi-arabia.md

For the identity check, not the right to work check, the following documents issued in Saudi Arabia 

---

## What Documents Are Accepted for Identity Check in Singapore?

Source: https://help.zincwork.com/article/edb94726-what-documents-are-accepted-for-identity-check-in-singapore.md

For the identity check, not the right to work check, the following documents issued in Singapore can

---

## What Documents Are Accepted for Identity Check in Slovakia?

Source: https://help.zincwork.com/article/c5df9e8a-what-documents-are-accepted-for-identity-check-in-slovakia.md

For the identity check, not the right to work check, the following documents issued in Slovakia can 

---

## What Documents Are Accepted for Identity Check in Spain?

Source: https://help.zincwork.com/article/724e6910-what-documents-are-accepted-for-identity-check-in-spain.md

For the identity check, not the right to work check, the following documents issued in Spain can be 

---

## What Documents Are Accepted for Identity Check in Sweden?

Source: https://help.zincwork.com/article/f48dc69c-what-documents-are-accepted-for-identity-check-in-sweden.md

For the identity check, not the right to work check, the following documents issued in Sweden can be

---

## What Documents Are Accepted for Identity Check in the Netherlands?

Source: https://help.zincwork.com/article/15a2697d-what-documents-are-accepted-for-identity-check-in-the-netherlands.md

For the identity check, not the right to work check, the following documents issued in Netherlands c

---

## What Documents Are Accepted for Identity Check in the United Arab Emirates (UAE)?

Source: https://help.zincwork.com/article/fac0a222-what-documents-are-accepted-for-identity-check-in-the-united-arab-emirates-uae.md

For the identity check, not the right to work check, the following documents issued in the UAE (Unit

---

## What Documents Are Accepted for Identity Check in the United States (USA)?

Source: https://help.zincwork.com/article/0eb5523e-what-documents-are-accepted-for-identity-check-in-the-united-states-usa.md

For the identity check, not the right to work check, the following documents issued in the USA can b

---

## Do Employers Need to Meet Applicants Face to Face for UK Right to Work Checks?

Source: https://help.zincwork.com/article/b66b6f4d-do-employers-need-to-meet-applicants-face-to-face-for-uk-right-to-work-checks.md

If the candidate provides a valid (in-date) British or Irish passport that has been checked via Zinc

---

## Do I Need to Check an Employee's Right to Work in Poland?

Source: https://help.zincwork.com/article/78f212a4-do-i-need-to-check-an-employees-right-to-work-in-poland.md

It is a legal requirement to check an employees right to work in Poland.

---

## Do I Need to Check Someone's Right to Work in Hungary?

Source: https://help.zincwork.com/article/8a3a5c6b-do-i-need-to-check-someones-right-to-work-in-hungary.md

It is a legal requirement to check an employee's right to work in Hungary.

---

## Do I Need to Check Someone's Right to Work in the Netherlands?

Source: https://help.zincwork.com/article/70cb4629-do-i-need-to-check-someones-right-to-work-in-the-netherlands.md

It is a legal requirement to check an employees right to work in the Netherlands.

---

## Do I Need to Check Someone's Right to Work in the United States (USA)?

Source: https://help.zincwork.com/article/c950cc9f-do-i-need-to-check-someones-right-to-work-in-the-united-states-usa.md

Yes, it is a legal requirement.

---

## Eligibility of Non-UK Passport Holders for the Government's Share Code Scheme

Source: https://help.zincwork.com/article/1c5a1533-eligibility-of-non-uk-passport-holders-for-the-governments-share-code-scheme.md

Currently, the Home Office online service supports checks for a range of individuals, **depending on

---

## Form I-9 and E-Verify: United States right to work process (including remote document review)

Source: https://help.zincwork.com/article/adf7b36d-form-i-9-and-e-verify-united-states-right-to-work-process-including-remote-document-review.md

## What is it

Form I-9, Employment Eligibility Verification, is a form used to verify the identity 

---

## How Can I Prove My Right to Work in the UK as an Irish Citizen?

Source: https://help.zincwork.com/article/d0b4006a-how-can-i-prove-my-right-to-work-in-the-uk-as-an-irish-citizen.md

### Do you hold an Irish passport?

If yes, you can present this document only as proof of your righ

---

## How to conduct imposter checks for UK Right to Work after IDVT verification

Source: https://help.zincwork.com/article/06219707-how-to-conduct-imposter-checks-for-uk-right-to-work-after-idvt-verification.md

## What is an IDSP?

An Identity Service Provider (IDSP) uses Identity Document Validation Technolog

---

## How to Process Birth Certificate and National Insurance Documents for UK Right to Work Checks

Source: https://help.zincwork.com/article/0e93dd49-how-to-process-birth-certificate-and-national-insurance-documents-for-uk-right-to-work-checks.md

To conduct a manual check, it is necessary to personally meet the applicant.

## What you need to do

---

## How to Process British and Irish Passport Holders Right to Work Documents

Source: https://help.zincwork.com/article/93d14b07-how-to-process-british-and-irish-passport-holders-right-to-work-documents.md

You can check these documents manually in person or you can use an IDSP (a technology partner).

Zin

---

## How to Process Share Code Right to Work Documents

Source: https://help.zincwork.com/article/abfe2bb6-how-to-process-share-code-right-to-work-documents.md

Prospective employees using the service must select: **prove your right to work to an employer** (ht

---

## How to Process Visa and Supporting Passport Documents for UK Right to Work Checks

Source: https://help.zincwork.com/article/1d2234dc-how-to-process-visa-and-supporting-passport-documents-for-uk-right-to-work-checks.md

## What you need to do

1. Get the original documents from the candidate
2. Check them carefully in 

---

## How to Prove Right to Work in the UK as a British Citizen

Source: https://help.zincwork.com/article/5a0d5198-how-to-prove-right-to-work-in-the-uk-as-a-british-citizen.md

## Do you hold a British passport?

If yes, you can present this document only as proof of your righ

---

## How to Prove Your Right to Work in the UK as a British Overseas Citizen

Source: https://help.zincwork.com/article/d2b91a65-how-to-prove-your-right-to-work-in-the-uk-as-a-british-overseas-citizen.md

If you hold a British National (Overseas) passport, this does not grant you an automatic right to wo

---

## How to Prove Your Right to Work in the UK as a Non-UK Citizen

Source: https://help.zincwork.com/article/cdfc4bee-how-to-prove-your-right-to-work-in-the-uk-as-a-non-uk-citizen.md

### Do you have settled or pre-settled status under the EU Settlement Scheme?

If yes, you can use t

---

## How to Prove Your Right to Work in the UK as an Asylum Seeker or Refugee

Source: https://help.zincwork.com/article/9c027f5a-how-to-prove-your-right-to-work-in-the-uk-as-an-asylum-seeker-or-refugee.md

To prove your right to work in the UK as asylum seeker or refugee, you must present your application

---

## How to Submit a Share Code for Right to Work Check

Source: https://help.zincwork.com/article/d1e9c772-how-to-submit-a-share-code-for-right-to-work-check.md

To complete your right to work check, please follow these steps carefully:

1. When you're on your Z

---

## Indefinite Leave to Remain (ILR): Upload Documents When You Can’t Provide a Share Code

Source: https://help.zincwork.com/article/c0724d22-indefinite-leave-to-remain-ilr-upload-documents-when-you-cant-provide-a-share-code.md

If you have indefinite leave to remain and cannot get a share code, on the page **"Please provide a 

---

## Is Zinc a certified IDSP?

Source: https://help.zincwork.com/article/f6e94e47-is-zinc-a-certified-idsp.md

Zinc is fully integrated with Entrust (formerly known as Onfido), a certified Identity Digital Servi

---

## Right to Work process in the United States (USA) with Zinc

Source: https://help.zincwork.com/article/48101ad8-right-to-work-process-in-the-united-states-usa-with-zinc.md

At Zinc, we don't offer a encapsulated Right to Work process for the United States.

Employers canno

---

## Using Civil Status Documents and National Insurance Number for Right to Work Checks in the UK

Source: https://help.zincwork.com/article/bf697f8b-using-civil-status-documents-and-national-insurance-number-for-right-to-work-checks-in-the-uk.md

## Overview

A civil status document is one such as a UK/Irish Birth Certificate, UK/Irish Adoption 

---

## What Are the Changes to Right to Work Checks on October 1st 2022?

Source: https://help.zincwork.com/article/7c193961-what-are-the-changes-to-right-to-work-checks-on-october-1st-2022.md

From October 1st 2022, the temporary COVID measures for right to work checks will be lifted. This me

---

## What Do I Need to Retain for Right to Work Checks?

Source: https://help.zincwork.com/article/5177a2a5-what-do-i-need-to-retain-for-right-to-work-checks.md

You must keep a record of every document you have checked and/or a clear copy of the digital identit

---

## What is Good Practice Guide (GPG) 45? UK Identity Verification Standards for Right to Work and DBS Checks

Source: https://help.zincwork.com/article/abc954b0-what-is-good-practice-guide-gpg-45-uk-identity-verification-standards-for-right-to-work-and-dbs-checks.md

GPG45 is the UK government guidance on how to verify an individual’s identity.

The Home Office reco

---

## What to Do If a Candidate or Employee Cannot Show Right to Work Documents

Source: https://help.zincwork.com/article/03952a33-what-to-do-if-a-candidate-or-employee-cannot-show-right-to-work-documents.md

You must contact the [Home Office Employer Checking Service](https://www.gov.uk/employee-immigration

---

## What To Do If the Right to Work Check Fails Due to a Weak Face Match

Source: https://help.zincwork.com/article/13be8015-what-to-do-if-the-right-to-work-check-fails-due-to-a-weak-face-match.md

## When conducting a right to work check for an applicant using a British/Irish passport, if the fac

---

## When Should I Contact the Home Office Employer Checking Service to Verify Right to Work?

Source: https://help.zincwork.com/article/e7c0a241-when-should-i-contact-the-home-office-employer-checking-service-to-verify-right-to-work.md

In certain circumstances, you will need to contact the Home Office’s [Employer Checking Service](htt

---

## Which Right to Work Routes Can Be Verified Using an IDSP?

Source: https://help.zincwork.com/article/7b6dcef0-which-right-to-work-routes-can-be-verified-using-an-idsp.md

From 6 April 2022, employers can use Identity Document Validation Technology (IDVT) via the services

---

## Old to New Zinc Request Statuses: What Has Changed and What They Mean

Source: https://help.zincwork.com/article/5237e81f-old-to-new-zinc-request-statuses-what-has-changed-and-what-they-mean.md

You may have noticed that a few of the statuses you know may look a bit different. To help you out, 

---

## What “Consider” and “In verification” Mean on Reference Status Tags

Source: https://help.zincwork.com/article/9be41d86-what-consider-and-in-verification-mean-on-reference-status-tags.md

- **“In verification”** means the check is currently in the process of being verified and progressed

---

## What does “Paused” Mean for a Background Check Request?

Source: https://help.zincwork.com/article/72c74d12-what-does-paused-mean-for-a-background-check-request.md

Paused means the background check request bounced originally when it was sent to the candidate.

Thi

---

## What Does The ‘Action Required’ Status Mean?

Source: https://help.zincwork.com/article/d4ef2e7f-what-does-the-action-required-status-mean.md

The red **Action required** status on a check indicates that this check requires some action from th

---

## What Does the ‘Additional info requested’ Status Mean?

Source: https://help.zincwork.com/article/17f2b4ae-what-does-the-additional-info-requested-status-mean.md

The blue **Additional info requested** status indicates that we are currently waiting for the candid

---

## What Does the ‘All Clear’ Request Status Mean?

Source: https://help.zincwork.com/article/a26d4907-what-does-the-all-clear-request-status-mean.md

![zincwork_hc_images/what-does-the-all-clear-request-status-mean-1.png](https://storage.googleapis.c

---

## What Does the ‘Attention Needed’ Request Status Mean?

Source: https://help.zincwork.com/article/7df8878b-what-does-the-attention-needed-request-status-mean.md

![zincwork_hc_images/what-does-the-attention-needed-request-status-mean-1.png](https://storage.googl

---

## What Does the ‘Awaiting Candidate Info’ Status Mean?

Source: https://help.zincwork.com/article/978269cf-what-does-the-awaiting-candidate-info-status-mean.md

The '**Awaiting candidate info**' status is a generic check status that means that candidate has not

---

## What Does the ‘Awaiting Candidate’ Request Status Mean?

Source: https://help.zincwork.com/article/27d06506-what-does-the-awaiting-candidate-request-status-mean.md

![zincwork_hc_images/what-does-the-awaiting-candidate-request-status-mean-1.png](https://storage.goo

---

## What Does the ‘Blocked’ Status Mean in Request Checks?

Source: https://help.zincwork.com/article/a657bbe5-what-does-the-blocked-status-mean-in-request-checks.md

The grey '**Blocked**' status means a check can’t be submitted yet because it’s waiting on another c

---

## What Does The ‘Clear’ Status Mean?

Source: https://help.zincwork.com/article/b0b57315-what-does-the-clear-status-mean.md

The green '**Clear**' status indicates that the check is complete and there's been no adverse result

---

## What Does The 'Date Mismatch' Status Mean?

Source: https://help.zincwork.com/article/c4586d8e-what-does-the-date-mismatch-status-mean.md

The pink **Date mismatch** status indicates that the check is complete. However, there has been a mi

---

## What Does the ‘Declined reference’ Status Mean?

Source: https://help.zincwork.com/article/4f182bcc-what-does-the-declined-reference-status-mean.md

The pink **Declined reference** status means that you have submitted a referee to provide a referenc

---

## What Does the ‘In Progress’ Request Status Mean?

Source: https://help.zincwork.com/article/de0c1560-what-does-the-in-progress-request-status-mean.md

![zincwork_hc_images/what-does-the-in-progress-request-status-mean-1.png](https://storage.googleapis

---

## What Does the ‘In Verification’ Status Mean?

Source: https://help.zincwork.com/article/24a1bf35-what-does-the-in-verification-status-mean.md

This grey '**In verification**' status means that this check is currently in the process of being ve

---

## What Does the ‘Job details verified’ Status Mean?

Source: https://help.zincwork.com/article/0de5043b-what-does-the-job-details-verified-status-mean.md

The green **Job details verified** status indicates that the candidate has submitted their non-regul

---

## What Does the 'Job details verified' Status on Regulatory References Mean?

Source: https://help.zincwork.com/article/a59ce1b1-what-does-the-job-details-verified-status-on-regulatory-references-mean.md

The pink **Job details verified** status indicates that the reference has been returned and is compl

---

## What Does The 'Match found' Status Mean?

Source: https://help.zincwork.com/article/859f2fd7-what-does-the-match-found-status-mean.md

The **Match found** status indicates that a check is complete and there has been a potential match t

---

## What Does The ‘Mismatch found’ Status Mean?

Source: https://help.zincwork.com/article/3e9116f6-what-does-the-mismatch-found-status-mean.md

The pink **Mismatch found** status on a check indicates that the check is complete, however there wa

---

## What Does the ‘No Qualification’ Status Mean?

Source: https://help.zincwork.com/article/8cc96fac-what-does-the-no-qualification-status-mean.md

The pink **No qualification** status indicates that the candidate has stated they do not have a rele

---

## What Does the 'Pending resubmission' Status Mean?

Source: https://help.zincwork.com/article/103c4bb0-what-does-the-pending-resubmission-status-mean.md

The blue **Pending resubmission** status shows when the candidate has previously attempted to comple

---

## What Does the ‘Ready for Review’ Request Status Mean?

Source: https://help.zincwork.com/article/d32b12de-what-does-the-ready-for-review-request-status-mean.md

![zincwork_hc_images/what-does-the-ready-for-review-request-status-mean-1.png](https://storage.googl

---

## What Does the ‘Requested’ Request Status Mean?

Source: https://help.zincwork.com/article/e88e7ed9-what-does-the-requested-request-status-mean.md

![zincwork_hc_images/what-does-the-requested-request-status-mean-1.png](https://storage.googleapis.c

---

## What Does The ‘Unable to verify’ Status Mean for Candidate Checks?

Source: https://help.zincwork.com/article/332446c4-what-does-the-unable-to-verify-status-mean-for-candidate-checks.md

The pink '**Unable to verify**' status means that the check is complete, however, we have been unabl

---

## Why Providing a UK Birth Certificate and Proof of National Insurance Results in a 'Consider' Status for the Right to Work Check

Source: https://help.zincwork.com/article/9c490bf6-why-providing-a-uk-birth-certificate-and-proof-of-national-insurance-results-in-a-consider-status-for-the-right-to-work-check.md

With our IDVT (identity document validation technology) provider, part of the process is a facial si

---

## 400 Error When Completing Your Identity Check: Causes and Solutions

Source: https://help.zincwork.com/article/9cb3be9c-400-error-when-completing-your-identity-check-causes-and-solutions.md

You may be getting a 400 error completing the identity check because the page reloaded when completi

---

## DBS/Criminal Check Statuses: “Action Required”, “Blocked”, and “Confirm original details of your DBS certificate”

Source: https://help.zincwork.com/article/96d06c69-dbscriminal-check-statuses-action-required-blocked-and-confirm-original-details-of-your-dbs-certificate.md

## What “Action Required” / “Attention Needed” means on a criminal check

The **“Action Required”** 

---

## I'm Getting an Error 500 When Submitting My Check: Causes and Requirements

Source: https://help.zincwork.com/article/6a0365e6-im-getting-an-error-500-when-submitting-my-check-causes-and-requirements.md

The error 500 code appears when part of the submission has failed during document upload.

Before co

---

## Resolving DBS Submission Errors Related to Missing Address Information

Source: https://help.zincwork.com/article/686fe803-resolving-dbs-submission-errors-related-to-missing-address-information.md

As the DBS check is linked to your address check and address history, if any incorrect information w

---

## Troubleshooting Login Issues: Password Recovery, Single Sign-On, and Error 731

Source: https://help.zincwork.com/article/23b3da24-troubleshooting-login-issues-password-recovery-single-sign-on-and-error-731.md

## General login problems

First, let's make sure you've already set up your Zinc account. If you ha

---

## What Is a 403 Error and How to Resolve It When Submitting a DBS Check

Source: https://help.zincwork.com/article/4ef37a84-what-is-a-403-error-and-how-to-resolve-it-when-submitting-a-dbs-check.md

A 403 error happens when you are submitting your DBS criminal check, but it has been over 120 or 180

---

## What Is a 422 Error and How to Resolve It

Source: https://help.zincwork.com/article/34921e04-what-is-a-422-error-and-how-to-resolve-it.md

A 422 error means there is an entity that cannot be processed in your checks. The data is valid but 

---

## What Is a 731 Error and How to Fix It When Signing In

Source: https://help.zincwork.com/article/9d4bad0f-what-is-a-731-error-and-how-to-fix-it-when-signing-in.md

Error 731 is a login error that appears when you're trying to access your background checks or submi

---

## Why Is a Candidate's DBS Blocked or Delayed?

Source: https://help.zincwork.com/article/1eba0108-why-is-a-candidates-dbs-blocked-or-delayed.md

Criminal checks in the UK (DBS) can be blocked or delayed for a number of different reasons. Some DB

---

## My Camera Isn't Working when Trying to Take a Picture of My ID

Source: https://help.zincwork.com/article/871e8ee6-my-camera-isnt-working-when-trying-to-take-a-picture-of-my-id.md

If you're having trouble taking a photo of your ID, here are some simple steps to help:

## First, c

---

## Why Is My Document Not Being Accepted for Identity Check? Common Issues and Fixes

Source: https://help.zincwork.com/article/b69c68d5-why-is-my-document-not-being-accepted-for-identity-check-common-issues-and-fixes.md

There are many reasons why your identity check could have failed but luckily, there are some easy fi

---

## Why Isn’t My Selfie Being Accepted for My Identity Check?

Source: https://help.zincwork.com/article/a490dc4d-why-isnt-my-selfie-being-accepted-for-my-identity-check.md

To take the selfie, please ensure that the following requirements are met:

- **Face forward**
- **Y

---

## My Referee Isn't Receiving Reference Request Emails

Source: https://help.zincwork.com/article/6385d95d-my-referee-isnt-receiving-reference-request-emails.md

If your referee has let you know that they are not receiving emails from Zinc, there's a few things 

---

## My Reference Isn't Completed Yet

Source: https://help.zincwork.com/article/5ec17d69-my-reference-isnt-completed-yet.md

If your referee's reference hasn't been completed yet, there's a few things you can do to get that r

---

## Sign in Issues for EPFO Account for Instant Employment Verification

Source: https://help.zincwork.com/article/8e68cfb0-sign-in-issues-for-epfo-account-for-instant-employment-verification.md

If you are having issues signing in into your EPFO account for instant employment verification, the 

---

## Sign-In Issues for HMRC Account and Manual Entry Option for Instant Employment Verification

Source: https://help.zincwork.com/article/39f0123e-sign-in-issues-for-hmrc-account-and-manual-entry-option-for-instant-employment-verification.md

If you can’t find your Government Gateway user ID, try the following first:

1. Search your email in

---

## What to Do If a Referee Refuses to Use Zinc and Will Only Email a Reference

Source: https://help.zincwork.com/article/dfd0461f-what-to-do-if-a-referee-refuses-to-use-zinc-and-will-only-email-a-reference.md

If your referees cannot or will not use Zinc, you can let them know they can reply with the complete

---

## What to Do If Your Reference Request Bounced

Source: https://help.zincwork.com/article/2bc0b2dc-what-to-do-if-your-reference-request-bounced.md

If you've been notified that your reference request bounced, this means we cannot reach the email pr

---

## What to Do When a Reference Referee Does Not Reply

Source: https://help.zincwork.com/article/324e70af-what-to-do-when-a-reference-referee-does-not-reply.md

When you submit a reference request, we will immediately contact your referee and will contact them 

---

## What to Do When Your Reference Request Has Been Declined

Source: https://help.zincwork.com/article/8870792f-what-to-do-when-your-reference-request-has-been-declined.md

When a reference has been declined, it means that the provided referee is unable to provide you with

---

## How Do I Start a Live Chat?

Source: https://help.zincwork.com/article/8d0eab66-how-do-i-start-a-live-chat.md

To use the live chat function, you will find chat icon as shown below in the lower right hand corner

---

## How to Contact Customer Support at Zinc: Live Chat, Email, and Account Manager Information

Source: https://help.zincwork.com/article/0b31f61a-how-to-contact-customer-support-at-zinc-live-chat-email-and-account-manager-information.md

Need help with your candidate's checks? Got a question about how to do something? Speak to our Custo

---

## Changes to Account Management Support and New Contact Process

Source: https://help.zincwork.com/article/873d4982-changes-to-account-management-support-and-new-contact-process.md

## What’s changed?

From October 2025, we’ve updated how you reach your Account Management team.

In

---

## My Candidate Needs Help, Who Can They Contact?

Source: https://help.zincwork.com/article/86d02f5a-my-candidate-needs-help-who-can-they-contact.md

Candidates can speak to us via live chat or they can email us at contact@zincwork.com. We are more t

---

## Zinc's Dedicated Support Email Addresses for Different Inquiries

Source: https://help.zincwork.com/article/aa60e94b-zincs-dedicated-support-email-addresses-for-different-inquiries.md

For any platform issues, product issues, or candidate issues not related to **company** Account Mana

---

## Change the Main Admin Email to a Shared Inbox

Source: https://help.zincwork.com/article/cd181ae8-change-the-main-admin-email-to-a-shared-inbox.md

To update the email address used for sending checks through to candidates with Zinc, here’s the reco

---

## Change Your Email Address on Your Zinc Account

Source: https://help.zincwork.com/article/17abc330-change-your-email-address-on-your-zinc-account.md

Once you have an account with Zinc, you cannot update your email address.

## How to use a new email

---

## End of contract with Zinc: exit process, data export, and deletion

Source: https://help.zincwork.com/article/8f893a87-end-of-contract-with-zinc-exit-process-data-export-and-deletion.md

## End-of-contract process

At the end of the contract, whether at natural expiry or following early

---

## How Can I Manage My Account Information and Email Notifications on Zinc?

Source: https://help.zincwork.com/article/ba86f9b4-how-can-i-manage-my-account-information-and-email-notifications-on-zinc.md

First you will need to Login to Zinc, then click on the person icon on the bottom left of the screen

---

## How to Integrate Microsoft Entra ID (Azure AD) Single Sign-On with Zinc

Source: https://help.zincwork.com/article/4324908b-how-to-integrate-microsoft-entra-id-azure-ad-single-sign-on-with-zinc.md

## Register an application

1. Within **Microsoft Entra ID**, from the **Overview** section, select 

---

## How to Log Out of Your Account

Source: https://help.zincwork.com/article/15c86ad3-how-to-log-out-of-your-account.md

To logout of Zinc, click **Account settings** in the lower left hand corner.

Scroll down to the bot

---

## How to Set Up Google Workspace Single Sign-On (SSO) Integration with Zinc

Source: https://help.zincwork.com/article/10b14d10-how-to-set-up-google-workspace-single-sign-on-sso-integration-with-zinc.md

**Note:** The person who sets this up must be an administrator of the Google Workspace Organisation.

---

## How to Transition from Demo Mode to Starting Background Check Requests and Setting Up Billing in Zinc

Source: https://help.zincwork.com/article/4fd043ef-how-to-transition-from-demo-mode-to-starting-background-check-requests-and-setting-up-billing-in-zinc.md

Learn how to go through our demo mode when you first create an account on Zinc to starting your own 

---

## How to Update Microsoft Entra ID Directory Client Secret for Zinc Integration

Source: https://help.zincwork.com/article/5a404234-how-to-update-microsoft-entra-id-directory-client-secret-for-zinc-integration.md

## Generate a new client secret

1. Open the applications page within Azure Active Directory.
2. Cli

---

## How to Use and Set Up Single Sign-On (SSO) to Sign Into Zinc

Source: https://help.zincwork.com/article/9bcf5caa-how-to-use-and-set-up-single-sign-on-sso-to-sign-into-zinc.md

**Yes**, you can set up your company to use Single Sign-On (SSO) to sign into Zinc.

## What SSO opt

---

## How to Use Okta to Log In to Zinc

Source: https://help.zincwork.com/article/760e3f03-how-to-use-okta-to-log-in-to-zinc.md

## Create an application within Okta

1. Sign into your company’s Okta account.
2. Make a note of yo

---

## Joining Your Organisation on Zinc

Source: https://help.zincwork.com/article/532a8e9f-joining-your-organisation-on-zinc.md

Have you received this message and you're not sure what to do next?
![zincwork_hc_images/you-re-invi

---

## Managing Your Notification Preferences and Package Subscriptions

Source: https://help.zincwork.com/article/02135ba4-managing-your-notification-preferences-and-package-subscriptions.md

You can tailor your notifications and choose which emails you receive.

This means you can choose to

---

## How to Add and Remove a User from Your Zinc Company Account

Source: https://help.zincwork.com/article/70732519-how-to-add-and-remove-a-user-from-your-zinc-company-account.md

To add a user to your company account on Zinc, follow these steps:

1. Open Zinc and navigate to **C

---

## How to Enable and Set Up Your Brand Kit for Company Logo

Source: https://help.zincwork.com/article/ee087aca-how-to-enable-and-set-up-your-brand-kit-for-company-logo.md

## If you are a contracted account

If you are a contracted account, the brand kit will be on the pl

---

## How to Invite a New Team Member to Your Company Account in Zinc

Source: https://help.zincwork.com/article/04a19171-how-to-invite-a-new-team-member-to-your-company-account-in-zinc.md

## Steps

1. On Zinc, click **Company settings** in the bottom left hand corner in the gear icon.
![

---

## How to Set Up and Use Groups

Source: https://help.zincwork.com/article/c4949420-how-to-set-up-and-use-groups.md

Groups enable different teams within your company to collaborate efficiently in Zinc by restricting 

---

## I’m an Admin, How Do I Remove Myself as a User?

Source: https://help.zincwork.com/article/7113ece2-im-an-admin-how-do-i-remove-myself-as-a-user.md

There needs to be at least one Admin user on your company account at all times.

If you’re an Admin 

---

## I've Been Invited to The Company Account but I am Stuck in Demo Mode

Source: https://help.zincwork.com/article/ecc05b24-ive-been-invited-to-the-company-account-but-i-am-stuck-in-demo-mode.md

First, you will need to confirm whether the account you created by accident uses your company email 

---

## Managing Team Members and Their Permissions on Your Zinc Account

Source: https://help.zincwork.com/article/c6275694-managing-team-members-and-their-permissions-on-your-zinc-account.md

When inviting someone to your company on Zinc, you'll be asked to assign them a role. This role dete

---

## How Can I Change a Candidate's Phone Number or Email Address for Their Checks?

Source: https://help.zincwork.com/article/39c46b98-how-can-i-change-a-candidates-phone-number-or-email-address-for-their-checks.md

Once a check has been sent out for the candidate to complete, the email address or phone number cann

---

## How to Cancel Background Checks on Zinc

Source: https://help.zincwork.com/article/46bf750f-how-to-cancel-background-checks-on-zinc.md

If a candidate has informed you that they no longer want to proceed with the checking process/the ro

---

## How to Change a Candidate's Name Provided for a Background Check Request

Source: https://help.zincwork.com/article/92db9a56-how-to-change-a-candidates-name-provided-for-a-background-check-request.md

If you accidentally sent a check request to a candidate but the name is misspelt or incorrect, don't

---

## How to Change Your Company Name in Zinc

Source: https://help.zincwork.com/article/575ba376-how-to-change-your-company-name-in-zinc.md

Only an Admin for your company is able to change the name of your company in Zinc. If you are not an

---

## Setting Up Cifas Checks: Membership and Integration Instructions

Source: https://help.zincwork.com/article/c2b4d533-setting-up-cifas-checks-membership-and-integration-instructions.md

### Can anyone use Cifas checks?

No, your company must be a member of the [Cifas Insider Threat Dat

---

## How to Enable CV Checks in the Package Editor

Source: https://help.zincwork.com/article/d4117c21-how-to-enable-cv-checks-in-the-package-editor.md

**📌 Please note that at this time, CV checks are only available directly on Zinc or on our Ashby, L

---

## How to Submit a CV for a CV Check

Source: https://help.zincwork.com/article/3e0a67ed-how-to-submit-a-cv-for-a-cv-check.md

Once you’ve enabled CV checks on a particular package, you can now request a check with CV checks.



---

## Assign DBS Job Roles to Packages

Source: https://help.zincwork.com/article/a90b77f4-assign-dbs-job-roles-to-packages.md

Please note that this functionality is only available to users with admin access on Zinc.

## Add jo

---

## Best Practices for Setting Up Enhanced DBS Job Roles

Source: https://help.zincwork.com/article/0335d032-best-practices-for-setting-up-enhanced-dbs-job-roles.md

With the change to adding job roles for Enhanced DBS checks onto Zinc, we want to make sure that you

---

## Define Which Enhanced DBS Jobs You Will Check for Faster Processing (accounts created before 16/03/2026)

Source: https://help.zincwork.com/article/c15797c9-define-which-enhanced-dbs-jobs-you-will-check-for-faster-processing-accounts-created-before-16032026.md

## Inform your enhanced DBS jobs to speed them up

### What are they?

Job details allow you to ensu

---

## Enhanced DBS Delays: Causes and How to Avoid Them

Source: https://help.zincwork.com/article/26671a31-enhanced-dbs-delays-causes-and-how-to-avoid-them.md

Most Enhanced DBS delays are preventable. This article explains how the process works, what causes d

---

## How to Add Job Roles in Zinc (accounts created after 16/03/2026)

Source: https://help.zincwork.com/article/5b8844a9-how-to-add-job-roles-in-zinc-accounts-created-after-16032026.md

## Before you start

With our new job roles system, there’s a better way to add job roles into Zinc.

---

## How to Create a Volunteer Enhanced DBS Job Role in Zinc

Source: https://help.zincwork.com/article/f1f64abc-how-to-create-a-volunteer-enhanced-dbs-job-role-in-zinc.md

**Please note this flow will only be available to new customers who created a Zinc account after 16/

---

## How to Delete a Job Role (accounts created after 16/03/2026)

Source: https://help.zincwork.com/article/06c37615-how-to-delete-a-job-role-accounts-created-after-16032026.md

Have a job role that you aren’t using anymore or made a mistake on the eligibility? Here’s a quick g

---

## How to Name Standard DBS Packages for FCA Regulated Roles with CF/SMF Codes

Source: https://help.zincwork.com/article/908b9cdf-how-to-name-standard-dbs-packages-for-fca-regulated-roles-with-cfsmf-codes.md

When setting up a Standard DBS check for FCA regulated roles in Zinc, the package name isn't just a 

---

## How to Request a Manual Review if Your Job Role Is Marked Not Eligible for an Enhanced DBS (accounts created after 16/03/2026)

Source: https://help.zincwork.com/article/ee157095-how-to-request-a-manual-review-if-your-job-role-is-marked-not-eligible-for-an-enhanced-dbs-accounts-created-after-16032026.md

Has our eligibility questionnaire told you that you are not eligible for the Enhanced DBS check leve

---

## How to Track the Status of a Candidate's DBS Check Using Zinc and DBS Tracking Service

Source: https://help.zincwork.com/article/2ae24b09-how-to-track-the-status-of-a-candidates-dbs-check-using-zinc-and-dbs-tracking-service.md

To track your candidate's DBS check status, follow these steps:

1. Go to your candidate's report on

---

## How to Update Job Roles (accounts created after 16/03/2026)

Source: https://help.zincwork.com/article/bcde2c29-how-to-update-job-roles-accounts-created-after-16032026.md

Made a mistake with the job title or need to add a description for a role? Here’s how you can edit t

---

## Processing Candidates Using the DBS Update Service: Steps and Result Interpretation

Source: https://help.zincwork.com/article/1764daaa-processing-candidates-using-the-dbs-update-service-steps-and-result-interpretation.md

## What is the Update Service?

The Update Service is an online subscription that lets employers car

---

## Reviewing Your Candidate's Name Changes for DBS Checks

Source: https://help.zincwork.com/article/5fb4296d-reviewing-your-candidates-name-changes-for-dbs-checks.md

We are required to ensure that the name that is submitted to the DBS is the candidate's current, ful

---

## Section 128 Checks as Part of an Enhanced DBS Check

Source: https://help.zincwork.com/article/962afc6b-section-128-checks-as-part-of-an-enhanced-dbs-check.md

For governance or management roles in independent schools, academies and free schools, a Section 128

---

## When Recruiters Must Manually Verify a Candidate’s Address for a DBS Application

Source: https://help.zincwork.com/article/f2cb7b6b-when-recruiters-must-manually-verify-a-candidates-address-for-a-dbs-application.md

To meet the DBS requirements when submitting DBS applications, a current address must be verified.



---

## When Recruiters Must Manually Verify Identity for UK DBS Checks

Source: https://help.zincwork.com/article/b3c54a7b-when-recruiters-must-manually-verify-identity-for-uk-dbs-checks.md

*Common documents used in manual identity checks for a UK DBS criminal check include bank statements

---

## Where to Find A DBS Reference Number

Source: https://help.zincwork.com/article/b26b378f-where-to-find-a-dbs-reference-number.md

You can find a candidate's DBS E0 Application Reference Number in their report under the criminal ch

---

## Which DBS Criminal Check Level Is Right for You? Basic, Standard, and Enhanced Explained

Source: https://help.zincwork.com/article/c23b0261-which-dbs-criminal-check-level-is-right-for-you-basic-standard-and-enhanced-explained.md

Please note that **requesting the wrong DBS check can expose organisations to legal & regulatory ris

---

## Why Address and Identity Checks Are Added to DBS Criminal Check Candidate Requests in England & Wales

Source: https://help.zincwork.com/article/f6a4a1bc-why-address-and-identity-checks-are-added-to-dbs-criminal-check-candidate-requests-in-england-wales.md

Address and ID or Right to Work checks will be added to your candidate's request if the candidate li

---

## Can Zinc Verify Birth Certificates and National Insurance Proof for UK Right to Work Checks?

Source: https://help.zincwork.com/article/14b906c4-can-zinc-verify-birth-certificates-and-national-insurance-proof-for-uk-right-to-work-checks.md

Birth Certificates and National Insurance proof can be accepted in the UK for Right To Work checks, 

---

## How to Conduct a Face to Face Identity Document Inspection

Source: https://help.zincwork.com/article/85caef6f-how-to-conduct-a-face-to-face-identity-document-inspection.md

You may need to inspect documents in person if the candidate lacks photo ID or if the document is un

---

## How to Evaluate a Suspected Identity (ID) or Right to Work Check

Source: https://help.zincwork.com/article/aa7c26c4-how-to-evaluate-a-suspected-identity-id-or-right-to-work-check.md

First, don't be alarmed. When a document passes, it is confirmed as a successful pass. If a document

---

## How to Verify a UK Civil Status Document for UK Right to Work Checks

Source: https://help.zincwork.com/article/d3ff2715-how-to-verify-a-uk-civil-status-document-for-uk-right-to-work-checks.md

For a right to work check in the UK on Zinc, a valid UK passport is a requirement for submitting thi

---

## What Does 'Action Required' Mean on an Identity Check?

Source: https://help.zincwork.com/article/8f2d2a00-what-does-action-required-mean-on-an-identity-check.md

**Action required** (sometimes shown as **Consider** or a **flagged** result) means there is a reaso

---

## What Does "Suspected" Mean on an Identity Check?

Source: https://help.zincwork.com/article/c5135097-what-does-suspected-mean-on-an-identity-check.md

Please note, these are warnings you must review to evaluate first, as they may be caused inadvertent

---

## How Do I Edit a Check Package?

Source: https://help.zincwork.com/article/8d31f42b-how-do-i-edit-a-check-package.md

1. Ensure you are signed into your account.

2. Go to the [Packages](https://app.zincwork.com/packag

---

## How to Conduct Basic DBS Checks Using Templates with Zinc

Source: https://help.zincwork.com/article/d7883b8b-how-to-conduct-basic-dbs-checks-using-templates-with-zinc.md

At Zinc, we make it simple to conduct Basic DBS criminal checks. To make it even easier, here's a st

---

## How to Conduct Enhanced DBS Checks Using Templates with Zinc (accounts created before 16/03/2026)

Source: https://help.zincwork.com/article/4710f0e6-how-to-conduct-enhanced-dbs-checks-using-templates-with-zinc-accounts-created-before-16032026.md

**This article applies to Zinc customers whose account was created before 16/03/2026.**

At Zinc, we

---

## How to Conduct Multiple Criminal Checks for Candidates with International Histories in Zinc

Source: https://help.zincwork.com/article/e3503bbe-how-to-conduct-multiple-criminal-checks-for-candidates-with-international-histories-in-zinc.md

In cases where you have lived in multiple countries over the past few years, you may need to conduct

---

## How to Conduct Standard DBS Checks Using Templates with Zinc

Source: https://help.zincwork.com/article/3e57ae7b-how-to-conduct-standard-dbs-checks-using-templates-with-zinc.md

At Zinc, we make it simple to conduct Standard DBS criminal checks. To make it even easier, here's a

---

## How to Confirm Whether a Package is Set to Standard DBS or Enhanced DBS

Source: https://help.zincwork.com/article/c67315ac-how-to-confirm-whether-a-package-is-set-to-standard-dbs-or-enhanced-dbs.md

1. Select the package you wish to confirm on **Packages**.
2. Scroll down to the section labeled **D

---

## How to Create a Candidate Note on a Package

Source: https://help.zincwork.com/article/1e7f6af1-how-to-create-a-candidate-note-on-a-package.md

When setting up or editing a package, you will see a section called **Candidate note** or **Note to 

---

## How to Create a New Check Package in Zinc

Source: https://help.zincwork.com/article/0576f8aa-how-to-create-a-new-check-package-in-zinc.md

The first step is to ensure you are signed into the Zinc app and have either **Admin** or **Recruite

---

## How to Create a New Package and Send a New Request for Different Check Setups

Source: https://help.zincwork.com/article/f295f153-how-to-create-a-new-package-and-send-a-new-request-for-different-check-setups.md

If you need to run checks that are not included in your current setup, follow these steps to create 

---

## How to Order a Pre-Employment Background Check After Setting Up Your Zinc Account

Source: https://help.zincwork.com/article/551ebefd-how-to-order-a-pre-employment-background-check-after-setting-up-your-zinc-account.md

To order a pre-employment background check after you have signed up and set up your Zinc account, fo

---

## How to Set Up Enhanced DBS Checks with Zinc (accounts created after 16/03/2026)

Source: https://help.zincwork.com/article/13ae7949-how-to-set-up-enhanced-dbs-checks-with-zinc-accounts-created-after-16032026.md

**This article applies to Zinc customers whose account was created after 16/03/2026.**

1\. Navigate

---

## How to Use Markdown on an Enhanced Candidate Note

Source: https://help.zincwork.com/article/baf8c36d-how-to-use-markdown-on-an-enhanced-candidate-note.md

To enable the **Enhanced candidate note** option, please speak to your Account Manager to turn this 

---

## Awards

Source: https://help.zincwork.com/article/21592736-awards.md

One of the great things about using Zinc is that you are recognised for your candidate experience an

---

## Can I Upload Documents or Complete Checks On Behalf Of A Candidate?

Source: https://help.zincwork.com/article/f40e78a1-can-i-upload-documents-or-complete-checks-on-behalf-of-a-candidate.md

No, generally the candidate must submit documents and complete checks by themselves for their checks

---

## Complete a Bulk Upload on Zinc

Source: https://help.zincwork.com/article/23ab0d50-complete-a-bulk-upload-on-zinc.md

Ever wish you could just click a button and request checks to a list full of candidates? Well, you c

---

## Email Address Issues for Requesting a Background Check

Source: https://help.zincwork.com/article/51c7c806-email-address-issues-for-requesting-a-background-check.md

This message appears because Zinc requires a recognized email format for candidates.

Please follow 

---

## Exclamation Mark Icon Next to a Package Name in the Packages Section

Source: https://help.zincwork.com/article/1d143fc8-exclamation-mark-icon-next-to-a-package-name-in-the-packages-section.md

The exclamation point icon next to a package name means the package contains a criminal check.
![Exc

---

## How to Make a New Request within Zinc and Resend Candidate Links

Source: https://help.zincwork.com/article/b1feb366-how-to-make-a-new-request-within-zinc-and-resend-candidate-links.md

You can make a new request within Zinc by following the steps below. Firstly you would need to ensur

---

## How to Manage Live Checks Using the Request Page

Source: https://help.zincwork.com/article/8eeef2ba-how-to-manage-live-checks-using-the-request-page.md

Your request page is the best place to manage live checks, since you have more controls to filter an

---

## How to Navigate Zinc: A Guide to Getting Started and Using Key Features

Source: https://help.zincwork.com/article/e2f3ae7f-how-to-navigate-zinc-a-guide-to-getting-started-and-using-key-features.md

Please check out the below videos that have been put together to help you get familiar with Zinc. Th

---

## How to Use the Comments Section on a Candidate's Report

Source: https://help.zincwork.com/article/a7f39f7b-how-to-use-the-comments-section-on-a-candidates-report.md

At the top of an individual candidate's report, you will find a section that you can use to write co

---

## Recruit Page Is Blank and Not Showing Candidates 

Source: https://help.zincwork.com/article/844f4906-recruit-page-is-blank-and-not-showing-candidates.md

## If your Recruit page is blank but you’re receiving candidate emails

1. Check with an **Admin** l

---

## Selecting the Country for Background Checks to Be Carried Out with Zinc

Source: https://help.zincwork.com/article/bbb8295e-selecting-the-country-for-background-checks-to-be-carried-out-with-zinc.md

With Zinc, we are set up to run most of our checks globally for candidates and the best thing is, yo

---

## Track Background Check Progress Using Projected Completion Dates

Source: https://help.zincwork.com/article/7830e6b4-track-background-check-progress-using-projected-completion-dates.md

The Status Panel now highlights clearly if candidates haven’t started their background checks, and i

---

## What Candidates See When a Background Check Request Is Made

Source: https://help.zincwork.com/article/e305ebd1-what-candidates-see-when-a-background-check-request-is-made.md

We have put together a video to show you what the candidate's journey looks like once they receive y

---

## What the Coloured Dot Means Next to a Candidate’s Name on the Request Page

Source: https://help.zincwork.com/article/2e9ee5fc-what-the-coloured-dot-means-next-to-a-candidates-name-on-the-request-page.md

If you see a **pink** dot next to the candidate's name on the **Request** page, this means that a **

---

## The Candidate Has Said They Have Submitted Their Qualification Check But I See They Haven't on Zinc

Source: https://help.zincwork.com/article/f024189e-the-candidate-has-said-they-have-submitted-their-qualification-check-but-i-see-they-havent-on-zinc.md

### This can be in one of two scenarios

1. If you are using the instant qualification check then we

---

## What is Certificate Matching and How to Use It for Qualification Verification

Source: https://help.zincwork.com/article/52c095ba-what-is-certificate-matching-and-how-to-use-it-for-qualification-verification.md

Zinc now uses technology that can read images of text, also known as Generative-AI (Gen-AI), allowin

---

## Can I Edit the Update Service Recheck Frequencies?

Source: https://help.zincwork.com/article/27159bcb-can-i-edit-the-update-service-recheck-frequencies.md

To make the Update Service rechecks as simple as possible, to require no actions from you as the req

---

## Continuous Suitability: The Strategic Guide to DBS Renewals

Source: https://help.zincwork.com/article/be6bf72c-continuous-suitability-the-strategic-guide-to-dbs-renewals.md

## The Compliance Landscape
In regulated sectors like health, education, and childcare, the question

---

## Do I Need to Review Update Service Recheck Reports?

Source: https://help.zincwork.com/article/d7e05f5f-do-i-need-to-review-update-service-recheck-reports.md

You can see reports of all the Update Service rechecks in the Request page of Zinc, like all other c

---

## How Much Do Update Service Rechecks Cost?

Source: https://help.zincwork.com/article/9ae18e69-how-much-do-update-service-rechecks-cost.md

If a candidate new to Zinc, provides an update service ID in pre-employment checks, **we are require

---

## How Often Are Update Service Rechecks Run?

Source: https://help.zincwork.com/article/70e359ba-how-often-are-update-service-rechecks-run.md

Zinc fixes a quarterly (every 3 months) recheck of the Update Service, because this is our recommend

---

## How to Automate Your Employee Recheck Process with Zinc

Source: https://help.zincwork.com/article/fb341131-how-to-automate-your-employee-recheck-process-with-zinc.md

## Hand over the headache of rechecks to Zinc

Say goodbye to a manual rechecking process — we’ve in

---

## How To Remove Candidates from the Update Service Recheck Schedule

Source: https://help.zincwork.com/article/84452163-how-to-remove-candidates-from-the-update-service-recheck-schedule.md

You can remove candidates from the Update Service recheck schedule like any other form of rechecks.


---

## How to Remove Employees from the Update Service Recheck Schedule After They Leave or Change Their Name

Source: https://help.zincwork.com/article/9a0ce9d4-how-to-remove-employees-from-the-update-service-recheck-schedule-after-they-leave-or-change-their-name.md

Please remove candidates from the Update Service recheck schedule like any other form of rechecks.



---

## Recommended Employee Communication Process for Rechecks

Source: https://help.zincwork.com/article/997c2eea-recommended-employee-communication-process-for-rechecks.md

Rechecks typically have slower turnarounds and require more chasing that pre-employment checks.

The

---

## Sample Annual Employee Recheck Policy for Education Institutions

Source: https://help.zincwork.com/article/188601e1-sample-annual-employee-recheck-policy-for-education-institutions.md

### Employee recheck policy

## Purpose

The purpose of this policy is to ensure that all employees 

---

## Sample Employee Rechecking Policy for Non-Regulated Companies

Source: https://help.zincwork.com/article/51020210-sample-employee-rechecking-policy-for-non-regulated-companies.md

## What should my recheck policy include?

### Employee rechecking policy

At {Company X}, we priori

---

## Sample Recheck Policy for CQC Regulated Companies

Source: https://help.zincwork.com/article/7d7179d9-sample-recheck-policy-for-cqc-regulated-companies.md

### Employee Recheck Policy

## Purpose

The purpose of this policy is to ensure that all employees 

---

## Sample Recheck Policy for Financially Regulated Companies

Source: https://help.zincwork.com/article/17a705ca-sample-recheck-policy-for-financially-regulated-companies.md

## Purpose

The purpose of this policy is to ensure that all employees undergo an annual recheck to 

---

## Update Service Rechecks FAQs

Source: https://help.zincwork.com/article/18f822d3-update-service-rechecks-faqs.md

Recently, we've released free Update Service rechecks.

Once a new employee is identified as being o

---

## What Actions Does the Employee Need to Take for an Update Service Recheck?

Source: https://help.zincwork.com/article/214b6a10-what-actions-does-the-employee-need-to-take-for-an-update-service-recheck.md

An employee does not need to take any actions for Update Service rechecks.

They will initially cons

---

## What Do I Need Do to Start an Update Service Recheck?

Source: https://help.zincwork.com/article/4d521ebb-what-do-i-need-do-to-start-an-update-service-recheck.md

We have gone to great lengths to remove all the steps for the requesting party and the employee for 

---

## Why Are Address Checks and ID Checks Not Required on DBS Update Service Rechecks?

Source: https://help.zincwork.com/article/a39d5cda-why-are-address-checks-and-id-checks-not-required-on-dbs-update-service-rechecks.md

Since we have verified the candidate's identity on the pre-employment check of the Update Service or

---

## Why Is Inspecting the DBS Certificate Not Required for Update Service Rechecks?

Source: https://help.zincwork.com/article/9dd2a21b-why-is-inspecting-the-dbs-certificate-not-required-for-update-service-rechecks.md

The DBS have stated to Zinc that they are satisfied with the original DBS certificate being inspecte

---

## Academic Reference Questionnaire 

Source: https://help.zincwork.com/article/9bc5629b-academic-reference-questionnaire.md

With the introduction of [academic references](https://help.zincwork.com/hc/hm54ky7yrc/article/f4b3b

---

## Customising Reference Questionnaires for Tailored Reference Checks

Source: https://help.zincwork.com/article/9059b91d-customising-reference-questionnaires-for-tailored-reference-checks.md

## Enhance referee responses with Zinc’s customisable questionnaire

Tailor your referee questionnai

---

## Does a Candidate Have to Complete Instant Employment Verification?

Source: https://help.zincwork.com/article/36221f1a-does-a-candidate-have-to-complete-instant-employment-verification.md

No, the candidate can always select: **I cannot get a X** at the bottom of the page. This will take 

---

## Dynamic Reference Requirements: Configuring Personal Email Flags and Instant Employment Verification

Source: https://help.zincwork.com/article/f487dfde-dynamic-reference-requirements-configuring-personal-email-flags-and-instant-employment-verification.md

The reference check enables recruiters to be more specific with your reference requirements. We are 

---

## FCA Regulatory References and Interim Assurance via Unified Referencing with HMRC PAYE Data

Source: https://help.zincwork.com/article/6da7e095-fca-regulatory-references-and-interim-assurance-via-unified-referencing-with-hmrc-paye-data.md

Yes, we provide FCA regulatory references specifically for Senior Management Functions (SMFs) and Ce

---

## How to Follow Up with a Referee and Obtain Their Contact Details

Source: https://help.zincwork.com/article/31fad567-how-to-follow-up-with-a-referee-and-obtain-their-contact-details.md

Please contact the Customer Success team via our live chat or email (**contact@zincwork.com**) to ob

---

## How to Set Up Customised Requirements for Regulatory References in Zinc

Source: https://help.zincwork.com/article/7d0043c4-how-to-set-up-customised-requirements-for-regulatory-references-in-zinc.md

For the care industry, you may need to have additional custom requirements for references to satisfy

---

## How to Set Up Private References for Employer-Only Visibility

Source: https://help.zincwork.com/article/3ff94315-how-to-set-up-private-references-for-employer-only-visibility.md

If you want to set up all references provided to only be viewable to you as the employer and never t

---

## How to Set Up References: Creating and Configuring Reference Check Packages

Source: https://help.zincwork.com/article/9318429a-how-to-set-up-references-creating-and-configuring-reference-check-packages.md

To set up references, you will first need to create a package with References toggled on. You can fi

---

## How to Use the Values to Look For Preference in Zinc Reference Checks

Source: https://help.zincwork.com/article/b2b941a9-how-to-use-the-values-to-look-for-preference-in-zinc-reference-checks.md

The **Values to look for** preference for Zinc's reference check is a great way to flag for positive

---

## Next Steps After Your Candidate Receives a Match on Their References

Source: https://help.zincwork.com/article/dcc30fb1-next-steps-after-your-candidate-receives-a-match-on-their-references.md

Our software flags all date mismatches that have a difference between what the candidate and referee

---

## Unified Referencing: Setup and Use Multiple Reference Types for Candidate Verification

Source: https://help.zincwork.com/article/48f75360-unified-referencing-setup-and-use-multiple-reference-types-for-candidate-verification.md

With Unified Referencing, you are able to select multiple reference types and run them alongside eac

---

## What Are the FCA Regulatory Reference Questions?

Source: https://help.zincwork.com/article/e1c18b0b-what-are-the-fca-regulatory-reference-questions.md

For the FCA regulatory reference questions, please refer to this document:

https://docs.google.com/

---

## What Is Accept One Less Referee Response than Your Criteria in Reference Checks?

Source: https://help.zincwork.com/article/26de4b5f-what-is-accept-one-less-referee-response-than-your-criteria-in-reference-checks.md

Inside of our reference check, you will find one preference you can toggle on in the package editor 

---

## How to Create Your Own Form for the Self Certification Check

Source: https://help.zincwork.com/article/52cc99a1-how-to-create-your-own-form-for-the-self-certification-check.md

On package set up or the package editor, you will need to toggle **on** the self-certification check

---

## How to Set Up a Custom Upload Self Certification Check

Source: https://help.zincwork.com/article/2f030200-how-to-set-up-a-custom-upload-self-certification-check.md

## Custom upload set up

On package set up or the package editor, you will need to toggle **on** the

---

## SMCR Self Certification Check Questions - Detailed Candidate Questionnaire

Source: https://help.zincwork.com/article/8b094491-smcr-self-certification-check-questions-detailed-candidate-questionnaire.md

You may be wondering, what questions do you actually ask candidates to complete for the SMCR Self Ce

---

## Introducing Academic References & Structured Non-Employment Periods

Source: https://help.zincwork.com/article/f4b3b29a-introducing-academic-references-structured-non-employment-periods.md

## Covering gaps in employment history

When a candidate's employment history has gaps because of a 

---

## Bulk Upload Existing Employees to Zinc’s Automated DBS Update Service Rechecks

Source: https://help.zincwork.com/article/378fc31a-bulk-upload-existing-employees-to-zincs-automated-dbs-update-service-rechecks.md

We currently capture candidates on the DBS Update Service who join via Zinc pre-employment checks.



---

## Candidate Email Visibility: View Which Email Address a Request Was Sent To

Source: https://help.zincwork.com/article/e89f6352-candidate-email-visibility-view-which-email-address-a-request-was-sent-to.md

Recruiters can now see which email a request was sent to, right from the candidate’s report or check

---

## How to Remind Candidates to Complete Their Checks Using the Recruit Page Links

Source: https://help.zincwork.com/article/ebfca72f-how-to-remind-candidates-to-complete-their-checks-using-the-recruit-page-links.md

Recruiters have often expressed their needs for an ability to nudge or remind candidates to complete

---

## Basic DBS Identity Verification Changes

Source: https://help.zincwork.com/article/27f95ad6-basic-dbs-identity-verification-changes.md

## Summary

Candidates completing a **Basic DBS check** must now use a **valid, in-date UK passport*

---

## Standard and Enhanced DBS Identity Verification: What's Changed and What ID You Need

Source: https://help.zincwork.com/article/46e20544-standard-and-enhanced-dbs-identity-verification-whats-changed-and-what-id-you-need.md

### What ID do I need for a Standard or Enhanced DBS check?

For a Standard or Enhanced DBS check th

---

## Where to find the latest Zinc product updates and customise update notifications

Source: https://help.zincwork.com/article/d3b8bf37-where-to-find-the-latest-zinc-product-updates-and-customise-update-notifications.md

To find Zinc's latest releases and news, click on the  **megaphone** icon on the sidebar of Zinc jus

---

## Adding Notes and Reviewing References on a Candidate Report

Source: https://help.zincwork.com/article/1af6858a-adding-notes-and-reviewing-references-on-a-candidate-report.md

You can now add notes, attach documents, and mark references as reviewed directly on each reference 

---

## Reference Packages: Combine Minimum Reference Quantity with Minimum Years (Duration) Criteria

Source: https://help.zincwork.com/article/9759a90c-reference-packages-combine-minimum-reference-quantity-with-minimum-years-duration-criteria.md

This new feature enables recruiters to define a minimum number of references **and** a minimum numbe

---

## Surfacing International Criminal Check Results

Source: https://help.zincwork.com/article/a3d00161-surfacing-international-criminal-check-results.md

This is a country-specific feature that enables the display of granular criminal record information 

---

## UK Visa Expiry Dates Visible on the Rechecks Page

Source: https://help.zincwork.com/article/7151b7b9-uk-visa-expiry-dates-visible-on-the-rechecks-page.md

UK visa expiry dates are now listed on the [Rechecks](https://app.zincwork.com/rechecks) page so you

---

## Understanding Reference Results: Clear, Consider, and Flagged Responses

Source: https://help.zincwork.com/article/3186ed3f-understanding-reference-results-clear-consider-and-flagged-responses.md

## What's changed

Previously, a completed reference always showed as **Clear**, even if a referee a

---

## US Credit Checks

Source: https://help.zincwork.com/article/d7cb180d-us-credit-checks.md

US Credit enables companies to credit check their candidates who’s current address is in the USA.

T

---

## Analytics Dashboard Explainer: Understanding Your Account Activity and Performance

Source: https://help.zincwork.com/article/73ec6d97-analytics-dashboard-explainer-understanding-your-account-activity-and-performance.md

The data points in the analytics section are a series of charts, tables, average numbers and total n

---

## Detailed Guide to Using the Reporting Dashboard and Reports

Source: https://help.zincwork.com/article/a061fd00-detailed-guide-to-using-the-reporting-dashboard-and-reports.md

All of the data points in the reporting section are tables.

- **Download:** You can can download al

---

## Drilling Down into Data for Detailed Analytics Exploration

Source: https://help.zincwork.com/article/c1ec2ba6-drilling-down-into-data-for-detailed-analytics-exploration.md

Want to see the details behind a chart? Use drill downs.

## What you’re seeing

- Clicking a bar, p

---

## How To Download Results from the Reporting or Analytics Tabs

Source: https://help.zincwork.com/article/2a90948c-how-to-download-results-from-the-reporting-or-analytics-tabs.md

To download the data on either the Reporting or Analytics tabs of the Insights page to a spreadsheet

---

## How to Filter Analytics and Reports

Source: https://help.zincwork.com/article/336766d0-how-to-filter-analytics-and-reports.md

## Filtering reports by package, timeframe, or status

Filters help you get the data most relevant t

---

## How to Understand Analytics: Reading Bar Charts, Line Graphs, and Pie Charts

Source: https://help.zincwork.com/article/87117eb3-how-to-understand-analytics-reading-bar-charts-line-graphs-and-pie-charts.md

## Reading bar charts

Bar charts help you compare volumes across different categories.

### What yo

---

## How to Understand Reports: Interpreting Tables in Your Reports Dashboard

Source: https://help.zincwork.com/article/109d580e-how-to-understand-reports-interpreting-tables-in-your-reports-dashboard.md

## Understanding tables in your reports dashboard

Tables give you a clear, detailed view of your ba

---

## Who Has Access to Analytics & Reports?

Source: https://help.zincwork.com/article/0eedd7a8-who-has-access-to-analytics-reports.md

Only company admins on your account will have access to the **Insights** tab, it is hidden from all 

---

## Why Isn’t My Chart Working? Troubleshooting Common Chart Display Issues

Source: https://help.zincwork.com/article/1bb734da-why-isnt-my-chart-working-troubleshooting-common-chart-display-issues.md

### Sailing boat 🚣‍♀️

If you see a sailing boat icon, this means your chart has failed to load.

A

---

## Downloading a Single Reference or Check

Source: https://help.zincwork.com/article/6f9079d6-downloading-a-single-reference-or-check.md

At the moment, it’s not possible to download a single check or reference on its own as checks or ref

---

## How to Download Candidate Reports

Source: https://help.zincwork.com/article/e9085d7d-how-to-download-candidate-reports.md

To download a candidate's report, you will need to find the candidate on the [Request](https://app.z

---

## How to Interpret Qualification Check Results

Source: https://help.zincwork.com/article/729192a1-how-to-interpret-qualification-check-results.md

There are four possible results in a qualification check: Clear, Mismatch, Partial Match, or Not Che

---

## How to View DBS Results as a Recruiter

Source: https://help.zincwork.com/article/37e71499-how-to-view-dbs-results-as-a-recruiter.md

This article is for recruiters using Zinc.

On Zinc, you'll see if the applicant has something on th

---

## I Have Received a Reference That Has an Email Attached to It

Source: https://help.zincwork.com/article/b963da5f-i-have-received-a-reference-that-has-an-email-attached-to-it.md

![i-have-received-a-reference-that-has-an-email-attached-to-it-1](https://storage.googleapis.com/pub

---

## Interpret Your Candidate's UK Right to Work Results on Zinc

Source: https://help.zincwork.com/article/dd0e3f80-interpret-your-candidates-uk-right-to-work-results-on-zinc.md

<iframe
  src="https://www.youtube.com/embed/oDgnIwWSMhk"
  width="100%"
  height="400"
  frameborde

---

## Qualification Check Results: Clear vs Consider vs No qualification

Source: https://help.zincwork.com/article/cab0e8bd-qualification-check-results-clear-vs-consider-vs-no-qualification.md

When a Qualification check is completed, you will receive either the result of **“Clear”**, **“Consi

---

## Understanding a Candidate's Report – Key Elements and Interpretation

Source: https://help.zincwork.com/article/2f945c34-understanding-a-candidates-report-key-elements-and-interpretation.md

You've sent out your first check and all the checks have come back — congrats! Now that you have a c

---

## Why Can't I See the Candidate's Proof of Address Document?

Source: https://help.zincwork.com/article/522832bd-why-cant-i-see-the-candidates-proof-of-address-document.md

For candidates outside of the UK, it may not be possible to view the proof of address document on th

---

## Why Does a Candidate's Address Check Show Zero Matches?

Source: https://help.zincwork.com/article/8ed25396-why-does-a-candidates-address-check-show-zero-matches.md

The number of matches refers to the digital address check (against voter records, credit history etc

---

## How to Integrate Zinc with Ashby ATS for Background Checks

Source: https://help.zincwork.com/article/38cb7b4e-how-to-integrate-zinc-with-ashby-ats-for-background-checks.md

## How to integrate Zinc with Ashby

For guidance on how to set up your integration, you can refer t

---

## How to Integrate Zinc with BambooHR: Custom Fields Setup and Authentication

Source: https://help.zincwork.com/article/580dc964-how-to-integrate-zinc-with-bamboohr-custom-fields-setup-and-authentication.md

**Please note that CV checks are only available directly on Zinc. BambooHR cannot currently be used 

---

## Troubleshooting BambooHR Integration Setup Issues with Zinc

Source: https://help.zincwork.com/article/c61e5850-troubleshooting-bamboohr-integration-setup-issues-with-zinc.md

### Checks Aren't Syncing to BambooHR

If your Zinc checks are not syncing to BambooHR, the two most

---

## How to Integrate Zinc Background Checks with Comeet

Source: https://help.zincwork.com/article/f9863af6-how-to-integrate-zinc-background-checks-with-comeet.md

**Please note that CV checks are only available directly on Zinc. Comeet cannot currently be used wi

---

## How to Integrate and Configure Zinc Background Checks with Eploy

Source: https://help.zincwork.com/article/5a385e74-how-to-integrate-and-configure-zinc-background-checks-with-eploy.md

**Please note that CV checks are only available directly on Zinc. Eploy cannot currently be used wit

---

## How to Integrate Zinc Background Checks with Greenhouse Recruiting ATS

Source: https://help.zincwork.com/article/bfd2bbfe-how-to-integrate-zinc-background-checks-with-greenhouse-recruiting-ats.md

## How to integrate Zinc with Greenhouse

For guidance on how to set up your integration, you can re

---

## How to Add a Background Check Stage in HiBob ATS

Source: https://help.zincwork.com/article/aeaa7cc8-how-to-add-a-background-check-stage-in-hibob-ats.md

## Steps

1. Navigate to <https://app.hibob.com/home>
![zincwork_hc_images/how-to-add-a-background-c

---

## Step-by-Step Guide to Integrating Zinc with HiBob ATS

Source: https://help.zincwork.com/article/333f39c4-step-by-step-guide-to-integrating-zinc-with-hibob-ats.md

## How to integrate Zinc with HiBob ATS

**Please note that CV checks are only available directly on

---

## Automatically Remove Terminated Employees from Your Recheck Schedule Using HiBob Integration

Source: https://help.zincwork.com/article/f5a3d7b8-automatically-remove-terminated-employees-from-your-recheck-schedule-using-hibob-integration.md

Once you have your rechecks setup in Zinc, they will run in the background, organising the employees

---

## How to Connect HiBob Rechecking Integration

Source: https://help.zincwork.com/article/89f31636-how-to-connect-hibob-rechecking-integration.md

The **Zinc <> HiBob** integration includes an additional webhook connection to help you easily manag

---

## How to Integrate Zinc with HiBob HRIS: Step-by-Step Setup Guide

Source: https://help.zincwork.com/article/1facbeca-how-to-integrate-zinc-with-hibob-hris-step-by-step-setup-guide.md

## How to integrate Zinc with HiBob HRIS

<iframe
  src="https://www.youtube.com/embed/ma2iLudEVk0"


---

## Troubleshooting HiBob Integration Setup Issues with Zinc

Source: https://help.zincwork.com/article/227d35dc-troubleshooting-hibob-integration-setup-issues-with-zinc.md

## Permission not found

If Zinc indicates that the permission cannot be found, it may not have the 

---

## How to Enable the Humaans Integration with Zinc

Source: https://help.zincwork.com/article/6c858896-how-to-enable-the-humaans-integration-with-zinc.md

## Before you begin

- This integration is available on Growth and Enterprise plans.
- You need admi

---

## How to Integrate Zinc Work with iCIMS for Background Checks

Source: https://help.zincwork.com/article/6ec958ab-how-to-integrate-zinc-work-with-icims-for-background-checks.md

**Please note that CV checks are only available directly on Zinc. iCIMS cannot currently be used wit

---

## How to Change the Email Address Used for Background Checks in Your ATS

Source: https://help.zincwork.com/article/e38518aa-how-to-change-the-email-address-used-for-background-checks-in-your-ats.md

### Who will the background check email come from

When you initiate a background check, the email r

---

## How to Generate an API Key for Your ATS

Source: https://help.zincwork.com/article/a7ed573f-how-to-generate-an-api-key-for-your-ats.md

You can find this from your [Company Account details](https://app.zincwork.com/company/general) unde

---

## Kula 

Source: https://help.zincwork.com/article/c0f857e0-kula.md

**Please note that CV checks are only available directly on Zinc. Kula cannot currently be used with

---

## How to Integrate Zinc with Lever: Step-by-Step Setup Guide

Source: https://help.zincwork.com/article/fe116401-how-to-integrate-zinc-with-lever-step-by-step-setup-guide.md

## How to Integrate Zinc with Lever

For guidance on how to set up your integration, you can refer t

---

## Lever Tags: How to Use Tags to Trigger Background Check Packages

Source: https://help.zincwork.com/article/4f9558ed-lever-tags-how-to-use-tags-to-trigger-background-check-packages.md

## How the tagging system works in Lever

Background checks can be triggered at any stage in the hir

---

## How to Integrate Zinc Work with PageUp for Background Checks

Source: https://help.zincwork.com/article/1de3cbaa-how-to-integrate-zinc-work-with-pageup-for-background-checks.md

**Please note that CV checks are only available directly on Zinc. PageUp cannot currently be used wi

---

## How to Integrate Zinc with Pinpoint and Run Background Checks

Source: https://help.zincwork.com/article/89528ca1-how-to-integrate-zinc-with-pinpoint-and-run-background-checks.md

**Please note that CV checks are only available directly on Zinc. Pinpoint cannot currently be used 

---

## How to Integrate Zinc with SuccessFactors for Background Checks

Source: https://help.zincwork.com/article/e8352f6c-how-to-integrate-zinc-with-successfactors-for-background-checks.md

**Please note that CV checks are only available directly on Zinc. SuccessFactors cannot currently be

---

## How to Integrate Zinc with SeeMeHired ATS for Background Checks

Source: https://help.zincwork.com/article/8f9c85e4-how-to-integrate-zinc-with-seemehired-ats-for-background-checks.md

## How to integrate Zinc with SeeMeHired

### Step 1: Set up your Zinc account

1. Register for a Zi

---

## How to Integrate Zinc with SmartRecruiters

Source: https://help.zincwork.com/article/f8a5c85a-how-to-integrate-zinc-with-smartrecruiters.md

For guidance on how to set up your integration, you can refer to the following video:

<iframe
  src

---

## How to Integrate Zinc with Teamtailor for Automated Background Checks

Source: https://help.zincwork.com/article/7c244b53-how-to-integrate-zinc-with-teamtailor-for-automated-background-checks.md

For guidance on how to set up your integration, you can refer to the following video:

<iframe
  src

---

## How to Integrate Zinc with Tribepad for Background Checks

Source: https://help.zincwork.com/article/4bf8fae9-how-to-integrate-zinc-with-tribepad-for-background-checks.md

**Please note that CV checks are only available directly on Zinc. Tribepad cannot currently be used 

---

## How to Integrate Zinc with Vanta for Background Checks

Source: https://help.zincwork.com/article/e489f2ac-how-to-integrate-zinc-with-vanta-for-background-checks.md

## How to integrate Zinc with Vanta

**Please note that CV checks are only available directly on Zin

---

## How to Integrate Zinc Background Checks with Workable ATS

Source: https://help.zincwork.com/article/584cd1b7-how-to-integrate-zinc-background-checks-with-workable-ats.md

## How to integrate Zinc with Workable

**Please note that CV checks are only available directly on 

---

## How to Enable Manual DBS Identity Verification Completion in Workday ATS and HCM

Source: https://help.zincwork.com/article/4817b4df-how-to-enable-manual-dbs-identity-verification-completion-in-workday-ats-and-hcm.md

To allow recruiters to mark the Manual DBS Identity Verification action as complete directly in Work

---

## How to Integrate Zinc with Workday: Step-by-Step Guide

Source: https://help.zincwork.com/article/3412c9f8-how-to-integrate-zinc-with-workday-step-by-step-guide.md

## Step 1 - Create ISU user in Workday

- Create an integration system user (ISU) with the **Create 

---

## How to Launch CV Checks in Workday

Source: https://help.zincwork.com/article/d56b97b4-how-to-launch-cv-checks-in-workday.md

## Overview

CV Checks in Workday require no additional setup beyond standard package configuration 

---

## How to Mark Manual DBS Identity Verification as Complete in Workday

Source: https://help.zincwork.com/article/9ad81b53-how-to-mark-manual-dbs-identity-verification-as-complete-in-workday.md

This guide explains what the 🚨 ACTION REQUIRED alert means in Workday and the steps you need to tak

---

## How to See Background Check Results for a Candidate in Workday

Source: https://help.zincwork.com/article/1507c767-how-to-see-background-check-results-for-a-candidate-in-workday.md

<iframe
  src="https://www.youtube.com/embed/Hevga785jqg"
  width="100%"
  height="400"
  frameborde

---

## How to See Check Results for an Employee in Workday

Source: https://help.zincwork.com/article/2d5b392d-how-to-see-check-results-for-an-employee-in-workday.md

## Overview

- Once the background check has been initiated, a **Select Background Check Overall Sta

---

## How to Trigger a Background Check for a Candidate in Workday

Source: https://help.zincwork.com/article/88c7f429-how-to-trigger-a-background-check-for-a-candidate-in-workday.md

<iframe
  src="https://www.youtube.com/embed/Hevga785jqg"
  width="100%"
  height="400"
  frameborde

---

## How to Trigger a Background Check for an Existing Employee in Workday

Source: https://help.zincwork.com/article/6b875f2d-how-to-trigger-a-background-check-for-an-existing-employee-in-workday.md

1. Navigate to the employee profile
2. Select **Actions**
3. From the pop-over menu, select **Start 

---

## How to Trigger Bulk Background Checks in Workday


Source: https://help.zincwork.com/article/2660f593-how-to-trigger-bulk-background-checks-in-workday.md

## Creating the Enterprise Interface Builder (EIB)

1. Access the **Create EIB** task. Name the EIB 

---

## Moving a Candidate from Recruiting to HCM on Workday

Source: https://help.zincwork.com/article/532d31e0-moving-a-candidate-from-recruiting-to-hcm-on-workday.md

#### **Will a pending parallel background check be completed when a candidate is moved from Recruiti

---

## Triggering Parallel and Multiple Background Checks in Workday Job Application Process

Source: https://help.zincwork.com/article/6574a088-triggering-parallel-and-multiple-background-checks-in-workday-job-application-process.md

You may want to perform different Background Checks at different stages of the Job Application proce

---

## Troubleshooting Workday Integration Issues with Zinc

Source: https://help.zincwork.com/article/0343bf18-troubleshooting-workday-integration-issues-with-zinc.md

## Reports Appearing in Workday Before a Check Has Been Manually Reviewed

This is expected behaviou

---

## How to Integrate Zapier with Zinc for Automated Background Checks

Source: https://help.zincwork.com/article/7bd04ee6-how-to-integrate-zapier-with-zinc-for-automated-background-checks.md

**Please note that CV checks are only available directly on Zinc. Zapier cannot currently be used wi

---

## How to Update Billing Information and Payment Method

Source: https://help.zincwork.com/article/e7cc5cee-how-to-update-billing-information-and-payment-method.md

You can update your billing information or payment method directly via our [customer portal](https:/

---

## How to View and Download Your Previous Invoices

Source: https://help.zincwork.com/article/1597df34-how-to-view-and-download-your-previous-invoices.md

You can view your billing history by accessing your Customer Portal via your billing here: https://a

---

## Overage Invoices for Contracted Plans: how spend limits, premiums, VAT, and billing timing work

Source: https://help.zincwork.com/article/b7722d09-overage-invoices-for-contracted-plans-how-spend-limits-premiums-vat-and-billing-timing-work.md

## Customers have a contracted spend limit

Customers on contract plans have a **defined contract va

---

## Understanding the Meaning of Criminal Band 1 on Your Invoice

Source: https://help.zincwork.com/article/6c255a12-understanding-the-meaning-of-criminal-band-1-on-your-invoice.md

Criminal checks in countries outside the UK incur an additional surcharge.

This surcharge is catego

---

## What VAT (tax) does Zinc add to invoices?

Source: https://help.zincwork.com/article/50ac11d3-what-vat-tax-does-zinc-add-to-invoices.md

Zinc adds a 20% VAT on any VAT applicable items by law for both Pay As You Grow and Enterprise/Contr

---

## Where Are My Invoices Sent?

Source: https://help.zincwork.com/article/344594b3-where-are-my-invoices-sent.md

Your invoices are sent to the billing email provided in your account setup.

It is possible to chang

---

## Why You Cannot Access the Stripe Portal

Source: https://help.zincwork.com/article/e2f4de3b-why-you-cannot-access-the-stripe-portal.md

The most common reason you cannot access the Stripe portal is that the email address you are using t

---

## Why You Receive Two Monthly Invoices (VAT Applicable vs VAT Exempt Items)

Source: https://help.zincwork.com/article/beb10df6-why-you-receive-two-monthly-invoices-vat-applicable-vs-vat-exempt-items.md

## How Subscription Invoicing Works for Contract & Enterprise Customers

For contract and enterprise

---

## Criminal Check Pricing Guide: Costs by Country and DBS Levels

Source: https://help.zincwork.com/article/8dd68ae5-criminal-check-pricing-guide-costs-by-country-and-dbs-levels.md

## Criminal check prices for each country globally

Criminal check prices vary from country to count

---

## How to Check If You Are on Pay As You Grow (PAYG) or an Enterprise (Contracted) Plan

Source: https://help.zincwork.com/article/a70f0218-how-to-check-if-you-are-on-pay-as-you-grow-payg-or-an-enterprise-contracted-plan.md

To know if you are a contracted customer or a Pay As You Grow (PAYG) customer, follow these steps:



---

## How to Link an Already-Signed Contract to Your Zinc Account (Enterprise Plan Access)

Source: https://help.zincwork.com/article/f83bd087-how-to-link-an-already-signed-contract-to-your-zinc-account-enterprise-plan-access.md

1\. When you first create your account with Zinc, navigate to [https://app.zincwork.com/recruit](htt

---

## How to Request a Copy of Your Contract

Source: https://help.zincwork.com/article/b16a7960-how-to-request-a-copy-of-your-contract.md

If you are looking for a copy of your contract you have with Zinc, please contact your Account Manag

---

## Will I Be Charged If I Delete or Cancel a Check Request?

Source: https://help.zincwork.com/article/944d7d45-will-i-be-charged-if-i-delete-or-cancel-a-check-request.md

Whether you are charged for a cancelled check depends on when you cancel:

- **If cancelled before t

---

## Zinc Check Pricing: How to View and Understand Your Background Check Costs

Source: https://help.zincwork.com/article/1ca9941d-zinc-check-pricing-how-to-view-and-understand-your-background-check-costs.md

The best way to check our current pricing is to create a free account with Zinc. You’ll need a payme

---

## How to Access and Use Zinc's Price and Usage Reporting Feature

Source: https://help.zincwork.com/article/a2d159df-how-to-access-and-use-zincs-price-and-usage-reporting-feature.md

With our **Pricing and Usage** tab inside of Zinc's **Insights** page, you can now track your own ch

---

## Adding New Information After Submitting a Self Certification Check

Source: https://help.zincwork.com/article/7d812249-adding-new-information-after-submitting-a-self-certification-check.md

Once you've submitted your details for a self certification check, you generally cannot update or ed

---

## Duration and Accessibility of Candidate Check Links in Zinc

Source: https://help.zincwork.com/article/19aafb7a-duration-and-accessibility-of-candidate-check-links-in-zinc.md

Great news! The link doesn't expire, and you should be able to access it at any time from your email

---

## How Can I Get a Copy of My Background Check Data?

Source: https://help.zincwork.com/article/9482ff6f-how-can-i-get-a-copy-of-my-background-check-data.md

You can view your [profile](https://app.zincwork.com/profile) to see your background check data and 

---

## How to Access and Share Your Background Check Results and References on Zinc

Source: https://help.zincwork.com/article/305d0af3-how-to-access-and-share-your-background-check-results-and-references-on-zinc.md

1. Sign into your Zinc account by visiting the Zinc site and clicking the **Sign in** button.

![zin

---

## How to Access Your Completed Background Checks on Zinc

Source: https://help.zincwork.com/article/cc4dc62b-how-to-access-your-completed-background-checks-on-zinc.md

Completed your checks but need to go back in and resubmit something?

Here's two different ways to a

---

## How to Update Your Details After Submission of a Background Check

Source: https://help.zincwork.com/article/b22f4816-how-to-update-your-details-after-submission-of-a-background-check.md

Once you've submitted your details for a check, you generally cannot update or edit the submission a

---

## Acceptable Address Proof Documents for International Address Checks (Non-United Kingdom)

Source: https://help.zincwork.com/article/e7556180-acceptable-address-proof-documents-for-international-address-checks-non-united-kingdom.md

Once you submit your current address on Zinc on the form you see below, we will try to verify via ou

---

## Mortality in an address check (Clear vs Consider)

Source: https://help.zincwork.com/article/e63a6677-mortality-in-an-address-check-clear-vs-consider.md

Mortality, on an address check, means where the candidate is alive or not.

This part of the address

---

## Proof of Address for Minors for DBS Checks (16 Years or Older) and the Manual Employer Verification Route

Source: https://help.zincwork.com/article/16b43a57-proof-of-address-for-minors-for-dbs-checks-16-years-or-older-and-the-manual-employer-verification-route.md

To complete the Zinc address check for a DBS criminal check, you may need to provide a proof of addr

---

## Submit Button Not Showing when Adding Addresses (only “add another address”)

Source: https://help.zincwork.com/article/86f27009-submit-button-not-showing-when-adding-addresses-only-add-another-address.md

If you’ve added multiple addresses but you only see **“add another address”** and no **Submit** butt

---

## What Documents Are Accepted as Proof of Address for a DBS Check?

Source: https://help.zincwork.com/article/cec7b1d0-what-documents-are-accepted-as-proof-of-address-for-a-dbs-check.md

This applies to both standalone UK address checks and address verification as part of a DBS check.



---

## What Does Duration of Stay Mean During the Address History?

Source: https://help.zincwork.com/article/b31992c1-what-does-duration-of-stay-mean-during-the-address-history.md

This means how long you lived at the address.

You will need to enter the month and year that you mo

---

## What to Do If You Have Recently Moved and Don't Have Proof of Address Yet

Source: https://help.zincwork.com/article/e8f5e023-what-to-do-if-you-have-recently-moved-and-dont-have-proof-of-address-yet.md

We would highly recommend that you update your address with the bank and request that they send you 

---

## Why Is My Address History Pre-Filled and Not Editable, and How Do I Edit/Submit My Address Check?

Source: https://help.zincwork.com/article/69a7eb56-why-is-my-address-history-pre-filled-and-not-editable-and-how-do-i-editsubmit-my-address-check.md

Some parts of your address history may be **pre-filled** and **not editable**. This is expected.

##

---

## Can I Use a Bank Account Opening Letter for My Enhanced DBS Identity Check?

Source: https://help.zincwork.com/article/7e573319-can-i-use-a-bank-account-opening-letter-for-my-enhanced-dbs-identity-check.md

If Zinc asks you to complete **manual** identity verification for a Standard or Enhanced DBS check, 

---

## Can My DBS Address History Include International Addresses?

Source: https://help.zincwork.com/article/faba7cdd-can-my-dbs-address-history-include-international-addresses.md

Yes, your five years of address history can include addresses outside of the UK however your **curre

---

## Candidate DBS Checks Only: Certificate and Results

Source: https://help.zincwork.com/article/4822e6d2-candidate-dbs-checks-only-certificate-and-results.md

DBS check results are not displayed in your Zinc profile. This article explains how you receive your

---

## DBS Update Service Mismatch: Certificate Covers a Different Workforce Than the Role Requires

Source: https://help.zincwork.com/article/e3c62be6-dbs-update-service-mismatch-certificate-covers-a-different-workforce-than-the-role-requires.md

The information you submitted about your current Enhanced DBS Certificate does not match the criteri

---

## How to Complete a Basic DBS Check Application: Step-by-Step Guide

Source: https://help.zincwork.com/article/b7c5afb5-how-to-complete-a-basic-dbs-check-application-step-by-step-guide.md

Here’s a quick guide on how to submit your Basic DBS check application through Zinc.

## Step 1: Pro

---

## How to Complete an Enhanced DBS Check Application

Source: https://help.zincwork.com/article/97ab1a15-how-to-complete-an-enhanced-dbs-check-application.md

Here’s a quick guide on how to submit your Enhanced DBS check application through Zinc.

You can als

---

## How to Contact the DBS Regarding Your DBS Application

Source: https://help.zincwork.com/article/5408a92e-how-to-contact-the-dbs-regarding-your-dbs-application.md

To contact the DBS about a DBS application, you will be required to quote your DBS **E0 Application 

---

## How to Find the Current Status of Your DBS Check

Source: https://help.zincwork.com/article/54e5a21d-how-to-find-the-current-status-of-your-dbs-check.md

To track a DBS check,  you will be required to quote your DBS E0 Application reference number.

You 

---

## How to Raise a Financial Hardship Request During an Enhanced DBS Check

Source: https://help.zincwork.com/article/b7806a30-how-to-raise-a-financial-hardship-request-during-an-enhanced-dbs-check.md

If you are undergoing an Enhanced DBS check and are experiencing financial hardship or your employme

---

## How to Sign Up for the DBS Update Service: Steps and Requirements

Source: https://help.zincwork.com/article/82565dfb-how-to-sign-up-for-the-dbs-update-service-steps-and-requirements.md

Please note that the DBS Update Service is for **Standard and Enhanced** **DBS** **checks only.**

Z

---

## Using Your Update Service Subscription with Zinc

Source: https://help.zincwork.com/article/8bfc140e-using-your-update-service-subscription-with-zinc.md

## The steps you can take to use your Update Service subscription with Zinc

To carry out an Update 

---

## What to Do If You Don’t Have Your DBS Certificate (Update Service on Zinc)

Source: https://help.zincwork.com/article/387ef98a-what-to-do-if-you-dont-have-your-dbs-certificate-update-service-on-zinc.md

To use the DBS Update Service on Zinc, you are required to have a copy of your DBS certificate as yo

---

## What to Do If You Haven't Received Your DBS Certificate After Application

Source: https://help.zincwork.com/article/8d66211f-what-to-do-if-you-havent-received-your-dbs-certificate-after-application.md

The DBS certificate will be delivered to the current address submitted on your DBS application up to

---

## What to Do When Your DBS Update Service Has Expired or Your DBS Certificate Is Missing

Source: https://help.zincwork.com/article/441a8684-what-to-do-when-your-dbs-update-service-has-expired-or-your-dbs-certificate-is-missing.md

Once your DBS Update Service has expired, you'll need a new DBS check before you can register for th

---

## Where Can I Find My DBS Certificate Number?

Source: https://help.zincwork.com/article/d09aec94-where-can-i-find-my-dbs-certificate-number.md

Your DBS number is a 12-digit number that located in the top right-hand corner of the first page of 

---

## Where to Find the Link to Complete Your DBS Check

Source: https://help.zincwork.com/article/2a3e8684-where-to-find-the-link-to-complete-your-dbs-check.md

Here's two different ways to find the link to complete your DBS check:

## 1. Find Your Original Zin

---

## Why Can't I Access or Complete the Criminal Record Check?

Source: https://help.zincwork.com/article/1887e29f-why-cant-i-access-or-complete-the-criminal-record-check.md

If you cannot access your criminal record check (DBS), there may be a few reasons as to why.

## The

---

## How Do I Know If I Have Worked in a FCA Regulated Role Before?

Source: https://help.zincwork.com/article/bd2a488e-how-do-i-know-if-i-have-worked-in-a-fca-regulated-role-before.md

If you’ve **not** been worked in an FCA regulated role in the past, then **you will not have an IRN 

---

## What To Do If You Don’t Know Your IRN Number

Source: https://help.zincwork.com/article/e41be987-what-to-do-if-you-dont-know-your-irn-number.md

If you have been previously registered with the FCA then you will have an IRN number, you can find i

---

## Alternative Documents for Identity Verification When You Don't Have a Passport

Source: https://help.zincwork.com/article/0fc2b26c-alternative-documents-for-identity-verification-when-you-dont-have-a-passport.md

⚠️ Looking for documents accepted for your DBS identity check? If you're trying to find out which ph

---

## How to Complete Your Identity Check: Step-by-Step Guide

Source: https://help.zincwork.com/article/2b5a0481-how-to-complete-your-identity-check-step-by-step-guide.md

## Step one: Select the issuing country for your document

The first step will be select the issuing

---

## How to Switch from Computer to Phone During Identity Check

Source: https://help.zincwork.com/article/38ee40ff-how-to-switch-from-computer-to-phone-during-identity-check.md

You are required to use a mobile phone for the photo upload and selfie sections of the Identity chec

---

## I don’t want to upload my documents to the platform. What can I do?

Source: https://help.zincwork.com/article/42d5b5f2-i-dont-want-to-upload-my-documents-to-the-platform-what-can-i-do.md

If you do not feel comfortable uploading your ID documents to our platform, we would advise contacti

---

## Title Differences Between Documents Are Not Name Changes

Source: https://help.zincwork.com/article/848f964f-title-differences-between-documents-are-not-name-changes.md

Titles such as Mrs, Mr, Miss, Ms, Mx, or Dr are honorifics. They are not treated as part of a candid

---

## Title Differences Between Documents Are Not Name Changes

Source: https://help.zincwork.com/article/15246b58-title-differences-between-documents-are-not-name-changes.md

Titles such as Mrs, Mr, Miss, Ms, Mx, or Dr are honorifics. They are not treated as part of a candid

---

## What “Pending identity check result” Means

Source: https://help.zincwork.com/article/b9bfdec6-what-pending-identity-check-result-means.md

If you are seeing 'pending identity check result', this means your identity check is still processin

---

## What Is the Purpose of the Identity Check?

Source: https://help.zincwork.com/article/7088dd5b-what-is-the-purpose-of-the-identity-check.md

The purpose of the Identity check is for your employer to ensure that the person being hired is who 

---

## How to Mark Notifications as Read on Zinc

Source: https://help.zincwork.com/article/3826bc42-how-to-mark-notifications-as-read-on-zinc.md

To mark notifications on Zinc as read, click **Mark all as read** on the right hand side of the [Not

---

## What to Do After Submitting Your Background Check Information

Source: https://help.zincwork.com/article/fb17fc75-what-to-do-after-submitting-your-background-check-information.md

Once you've submitted all of your checks, Zinc will now proceed with the next phase of your backgrou

---

## Acceptable File Types and Size Limits for Proof of Qualification Submission

Source: https://help.zincwork.com/article/76b51662-acceptable-file-types-and-size-limits-for-proof-of-qualification-submission.md

The file you submit as proof of your qualification can be any number of pages, in PDF or image (jpeg

---

## Can I Expedite a Qualification Check that Is Pending Verification or In Progress?

Source: https://help.zincwork.com/article/f71d5913-can-i-expedite-a-qualification-check-that-is-pending-verification-or-in-progress.md

Once your qualification check is in progress, our Support Team will contact you directly if we need 

---

## Do I Need a Qualification Certificate or Proof of Study Document for Qualification Checks?

Source: https://help.zincwork.com/article/06bc0db3-do-i-need-a-qualification-certificate-or-proof-of-study-document-for-qualification-checks.md

In certain countries like the United Kingdom, some form of documentation is required to process a qu

---

## How to Complete a Professional Qualification Check: Step-by-Step Guide

Source: https://help.zincwork.com/article/ff946588-how-to-complete-a-professional-qualification-check-step-by-step-guide.md

If you have been requested to complete an academic qualification check, you will see a **Professiona

---

## How to Complete an Academic Qualification Check: Step-by-Step Guide

Source: https://help.zincwork.com/article/3afb9e3d-how-to-complete-an-academic-qualification-check-step-by-step-guide.md

If you have been requested to complete an academic qualification check, you will see an **Academic Q

---

## How to Edit Your Qualifications on Your Zinc Profile After Submission

Source: https://help.zincwork.com/article/fa71692c-how-to-edit-your-qualifications-on-your-zinc-profile-after-submission.md

Once you've submitted your qualification check, you cannot edit the submission as it is now in progr

---

## How to Proceed with Your Qualification Check Without a Copy of Your Diploma or Certificate

Source: https://help.zincwork.com/article/6c364400-how-to-proceed-with-your-qualification-check-without-a-copy-of-your-diploma-or-certificate.md

If you do not have a copy of your diploma/certificate or transcript, there are two ways to continue,

---

## Mismatches on Qualification Check Result

Source: https://help.zincwork.com/article/336d935a-mismatches-on-qualification-check-result.md

If your qualification check results show different information from the details you provided, this u

---

## What Can I Submit for a Professional Qualification Check?

Source: https://help.zincwork.com/article/5a14ecbf-what-can-i-submit-for-a-professional-qualification-check.md

Employers look for qualifications, certifications, or memberships that are relevant to your role. Pl

---

## What Can I Submit for an Academic Qualification Check?

Source: https://help.zincwork.com/article/1d55e90c-what-can-i-submit-for-an-academic-qualification-check.md

Most employers consider **higher education qualifications** relevant, such as:

- **Bachelor’s degre

---

## What Does SOI Email Mean?

Source: https://help.zincwork.com/article/28ed9245-what-does-soi-email-mean.md

An SOI email is sometimes required to process an academic qualification check.
![zincwork_hc_images/

---

## What to Do If You Don't Have a Relevant Professional Qualification for Your Qualification Check

Source: https://help.zincwork.com/article/c247549c-what-to-do-if-you-dont-have-a-relevant-professional-qualification-for-your-qualification-check.md

If you don't have a relevant professional qualification you can provide, don't worry!

You don't nee

---

## What to Do If You Don't Have an Additional Qualification for Your Qualification Check

Source: https://help.zincwork.com/article/34be76ab-what-to-do-if-you-dont-have-an-additional-qualification-for-your-qualification-check.md

If you don't have another qualification you can provide, don't worry!

You don't need to add in your

---

## Why Does My Qualification Check Show "Additional Information Required"?

Source: https://help.zincwork.com/article/9c7717a5-why-does-my-qualification-check-show-additional-information-required.md

Some qualification checks can be verified instantly, while others may need additional details. This 

---

## Why Does My Recruiter See My Qualification Check as Not Submitted When I Have Submitted It?

Source: https://help.zincwork.com/article/a48e0e60-why-does-my-recruiter-see-my-qualification-check-as-not-submitted-when-i-have-submitted-it.md

If your qualification cannot be verified instantly, we may request further details from you. In this

---

## Can I Provide Documentation to Complete a Reference?

Source: https://help.zincwork.com/article/6f3c9bb1-can-i-provide-documentation-to-complete-a-reference.md

If your referee has not replied to the reference request **and** you cannot provide an alternative r

---

## Can't Press Next when Adding My References into Zinc

Source: https://help.zincwork.com/article/d83125b2-cant-press-next-when-adding-my-references-into-zinc.md

If you cannot press Next on the details step for your References check you should first check that e

---

## Creating a Government Gateway ID for HMRC Instant Employment Verification

Source: https://help.zincwork.com/article/2fe60a72-creating-a-government-gateway-id-for-hmrc-instant-employment-verification.md

You can log in using Government Gateway ID to instantly provide your HMRC-verified employment histor

---

## Do I Need to Provide Only the Number of References Requested?

Source: https://help.zincwork.com/article/e2c44296-do-i-need-to-provide-only-the-number-of-references-requested.md

No, you can provide the details for as many references as you wish. This can be beneficial because o

---

## Guidance for Entering Short Employment Periods with Same Start and End Month in Zinc

Source: https://help.zincwork.com/article/34c0041d-guidance-for-entering-short-employment-periods-with-same-start-and-end-month-in-zinc.md

If you had a very short employment period, such as about one week, and the portal only accepts month

---

## How Can I Edit or Update Referee Details After Sending a Reference Request?

Source: https://help.zincwork.com/article/1312d2df-how-can-i-edit-or-update-referee-details-after-sending-a-reference-request.md

Once you have submitted a reference request you can no longer change it. This is because as soon as 

---

## How Do I Add a Character Reference?

Source: https://help.zincwork.com/article/d8b5c312-how-do-i-add-a-character-reference.md

Character references can **only** be added inside of non-employment periods **if** your employer has

---

## How Do I Remove a Reference?

Source: https://help.zincwork.com/article/e9730422-how-do-i-remove-a-reference.md

To start, whether you can delete a reference depends on the status of the request:

- Not completed 

---

## How Many References Do I Need to Add?

Source: https://help.zincwork.com/article/4f492531-how-many-references-do-i-need-to-add.md

You will either be asked to provide a certain number of references and/or provide references to cove

---

## How to Add a New Referee in Your Reference Requests

Source: https://help.zincwork.com/article/248eee57-how-to-add-a-new-referee-in-your-reference-requests.md

This article is for HR, professional, or regulatory references. If you wish to add a character refer

---

## How to Add Employment History from One Company with Multiple Role Changes

Source: https://help.zincwork.com/article/fe88b8ac-how-to-add-employment-history-from-one-company-with-multiple-role-changes.md

Have you worked at one company in multiple different roles for a certain time period and wondered 'h

---

## How to Add Non-Employment Periods in Your Career History

Source: https://help.zincwork.com/article/bbceff70-how-to-add-non-employment-periods-in-your-career-history.md

If your prospective employer has requested reference checks for a certain period of time (for exampl

---

## How to Add References Found From Your CV in Zinc

Source: https://help.zincwork.com/article/816ae416-how-to-add-references-found-from-your-cv-in-zinc.md

If your employer has enabled CV checks for your references, you will be prompted to add references b

---

## How to Change Your Referee's Phone Number or Email Address After Sending a Reference Request

Source: https://help.zincwork.com/article/eacd5a04-how-to-change-your-referees-phone-number-or-email-address-after-sending-a-reference-request.md

Once a reference request has been sent, the email address or phone number cannot be edited directly.

---

## How to Complete Employment Verification Without an EPFO Account

Source: https://help.zincwork.com/article/79d599ed-how-to-complete-employment-verification-without-an-epfo-account.md

If you don't have or can't create a EPFO account for Instant Employment Verification, click **I cann

---

## How to Complete EPFO Instant Employment Verification

Source: https://help.zincwork.com/article/b81c98f7-how-to-complete-epfo-instant-employment-verification.md

1. Navigate to your Zinc submission page and click **Complete now** inside of **References**
![how-t

---

## How to Complete GOV.BR Instant Employment Verification in Brazil

Source: https://help.zincwork.com/article/f613b9d6-how-to-complete-govbr-instant-employment-verification-in-brazil.md

This guide provides a walkthrough for submitting official employment verification documents through 

---

## How to Complete HMRC Instant Employment Verification

Source: https://help.zincwork.com/article/0d47c0bf-how-to-complete-hmrc-instant-employment-verification.md

1. Navigate to your Zinc submission page and click **Complete now** inside of **References**.
![how-

---

## How to Complete Instant Employment Verification Without a HMRC Government Gateway ID

Source: https://help.zincwork.com/article/08e2edf4-how-to-complete-instant-employment-verification-without-a-hmrc-government-gateway-id.md

If you don't have or can't create a HMRC account for Instant Employment Verification, click **I cann

---

## How to Complete ROS Instant Employment Verification in Zinc 

Source: https://help.zincwork.com/article/4f14de3e-how-to-complete-ros-instant-employment-verification-in-zinc.md

This guide provides a walkthrough for submitting an instant employment verification request through 

---

## How to Complete Seguridad Social Instant Employment Verification in Zinc (Cl@ve Login)

Source: https://help.zincwork.com/article/c1db749b-how-to-complete-seguridad-social-instant-employment-verification-in-zinc-clve-login.md

1. Navigate to your submission page and click **References**.
![](https://colony-recorder.s3.amazona

---

## How to Delete or Edit a HMRC/Government Gateway Verified Reference

Source: https://help.zincwork.com/article/67fe2e60-how-to-delete-or-edit-a-hmrcgovernment-gateway-verified-reference.md

Unlike references that you have added manually yourself, unfortunately, it is not possible to delete

---

## How to Replace or Amend Referee Details After Reference Submission

Source: https://help.zincwork.com/article/7388c1c4-how-to-replace-or-amend-referee-details-after-reference-submission.md

Referee details cannot be amended once you submit the request, so if you need to make any changes yo

---

## How to Resolve Date Mismatches in Your Employment References

Source: https://help.zincwork.com/article/31367bf3-how-to-resolve-date-mismatches-in-your-employment-references.md

When you receive a date-mismatch email from your reference check, the most important thing to do is 

---

## How to Reuse Your References on Zinc

Source: https://help.zincwork.com/article/04da54d6-how-to-reuse-your-references-on-zinc.md

First of all you would need to ensure you have used Zinc before, please note this feature can only b

---

## How to Use Instant Employment Verification in Brazil Without a Gov.br Login

Source: https://help.zincwork.com/article/0da75b90-how-to-use-instant-employment-verification-in-brazil-without-a-govbr-login.md

You can log in using your gov.br login to instantly provide government-verified history, however if 

---

## How to Use Instant Employment Verification in Ireland Without a Revenue Online Service Account

Source: https://help.zincwork.com/article/0bff2d2c-how-to-use-instant-employment-verification-in-ireland-without-a-revenue-online-service-account.md

You can log in using Revenue Online Service account to instantly provide your government-verified em

---

## How to Use Instant Employment Verification in Spain Without a Seguridad Social Account

Source: https://help.zincwork.com/article/7dd0f64b-how-to-use-instant-employment-verification-in-spain-without-a-seguridad-social-account.md

You can log in using **Seguridad Social Account** to instantly provide your government-verified empl

---

## How to Use Instant Verification for Employment in Mexico

Source: https://help.zincwork.com/article/fdc254aa-how-to-use-instant-verification-for-employment-in-mexico.md

## You'll need to have a small amount of personal information to hand.

You’ll need to have on hand:

---

## How to Use Instant Verification in India Without an Employee’s Provident Fund Organisation Account

Source: https://help.zincwork.com/article/f86f8d05-how-to-use-instant-verification-in-india-without-an-employees-provident-fund-organisation-account.md

You can log in using your Employee’s Provident Fund Organisation account to instantly provide your e

---

## How to View Completed References in Zinc

Source: https://help.zincwork.com/article/f85b73f2-how-to-view-completed-references-in-zinc.md

To see your completed references, use a laptop or computer.

1. Sign in to your Zinc account: https:

---

## I Don't Recognise an Employer Showing Up in My Employment Verification Data

Source: https://help.zincwork.com/article/f66f7c28-i-dont-recognise-an-employer-showing-up-in-my-employment-verification-data.md

Instant Employment Verification through a tax or government authority is currently available only in

---

## I'm Still Working for Employer But I've Been Asked to Provide References for Them

Source: https://help.zincwork.com/article/46207701-im-still-working-for-employer-but-ive-been-asked-to-provide-references-for-them.md

If you have yet to inform your current employer that you are leaving the company and have been asked

---

## Not Comfortable Sharing Your Government Credentials on Instant Employment Verification?

Source: https://help.zincwork.com/article/8a37d36a-not-comfortable-sharing-your-government-credentials-on-instant-employment-verification.md

We do not force users to take the government verification path. It is our recommended path since it 

---

## Philippine SSS Instant Employment Verification: No SMS OTP (Authenticator App) and Manual References Fallback

Source: https://help.zincwork.com/article/18bf6f2f-philippine-sss-instant-employment-verification-no-sms-otp-authenticator-app-and-manual-references-fallback.md

For Philippine SSS instant employment verification, the verification method follows the My.SSS accou

---

## Providing a Reference When Your Previous Company Is No Longer Operating

Source: https://help.zincwork.com/article/e6f483ff-providing-a-reference-when-your-previous-company-is-no-longer-operating.md

If your company is no longer operating you can request the reference from a colleague who worked wit

---

## Resetting HMRC Government Gateway employment verification after completion

Source: https://help.zincwork.com/article/10bf5306-resetting-hmrc-government-gateway-employment-verification-after-completion.md

Once you've completed the HMRC Government Gateway employment verification, it cannot be reset withou

---

## Self Employment or Freelance Period Reference: Who to Add

Source: https://help.zincwork.com/article/1acf2e6a-self-employment-or-freelance-period-reference-who-to-add.md

For self employment or freelance work, you can provide the details for someone you worked with in th

---

## What Are Regulatory References and Who Should Provide Them?

Source: https://help.zincwork.com/article/3a72ddad-what-are-regulatory-references-and-who-should-provide-them.md

Regulatory references are a special type of reference that is commonly required in:

- Care Sector
-

---

## What Tax Account Should I Use for My HMRC Employment Verification?

Source: https://help.zincwork.com/article/e076fadb-what-tax-account-should-i-use-for-my-hmrc-employment-verification.md

For employment verification via the HMRC, you should use your **personal tax account/Government Gate

---

## What to Do if You Don't Want to Provide Details of Your Past Employment History

Source: https://help.zincwork.com/article/c57f60e1-what-to-do-if-you-dont-want-to-provide-details-of-your-past-employment-history.md

If you feel uncomfortable providing this information, we recommend you to speak with your recruiter/

---

## What to Do If Your Previous Employer Uses a Third-Party Referencing Company

Source: https://help.zincwork.com/article/06e9308f-what-to-do-if-your-previous-employer-uses-a-third-party-referencing-company.md

Third-party referencing companies are quite common for reference requests we process here at Zinc.



---

## What to Enter in the End Date Field for Current Employment

Source: https://help.zincwork.com/article/6917bba1-what-to-enter-in-the-end-date-field-for-current-employment.md

For your current employment, fill the end date as the current month and year.

If you have an extend

---

## What Types of References Can Be Requested?

Source: https://help.zincwork.com/article/4e8457f0-what-types-of-references-can-be-requested.md

Your prospective employer can either request 
- **a number of references** 
- **number of years of e

---

## When Will My Referees Be Contacted?

Source: https://help.zincwork.com/article/6fc5a620-when-will-my-referees-be-contacted.md

Your referees are contacted as soon as you request the reference, so if you are still employed and h

---

## Who Can I Request a Reference From if I Have Never Been Employed?

Source: https://help.zincwork.com/article/094e353d-who-can-i-request-a-reference-from-if-i-have-never-been-employed.md

In this case, you can provide the contact details for an academic reference.

An academic referee is

---

## Who to Use as a Professional Reference

Source: https://help.zincwork.com/article/58cd927d-who-to-use-as-a-professional-reference.md

When selecting professional references, choose individuals who can speak knowledgeably about your wo

---

## Why a Referee Name Auto-Populates on a Reference After Saving

Source: https://help.zincwork.com/article/af721e96-why-a-referee-name-auto-populates-on-a-reference-after-saving.md

Sometimes, these emails will populate with names associated with them, so for example, an email prev

---

## Why Zinc Cannot Use The Work Number for Employment Verification (Non‑US Company Registration)

Source: https://help.zincwork.com/article/903817f5-why-zinc-cannot-use-the-work-number-for-employment-verification-nonus-company-registration.md

Zinc cannot use The Work Number for employment verification because The Work Number does not accept 

---

## Will My Current Employer Be Contacted After Submitting Employment References or Instant Verification?

Source: https://help.zincwork.com/article/d1cb496f-will-my-current-employer-be-contacted-after-submitting-employment-references-or-instant-verification.md

## If you submitted employment references (referees)
- Any referee you’ve provided will receive a re

---

## Will My Referee See Details About My New Employment?

Source: https://help.zincwork.com/article/5dfeb036-will-my-referee-see-details-about-my-new-employment.md

Yes, your referee will be notified who your prospective employer is inside the reference request sen

---

## How to Provide Your UK Civil Status Document for Your Right to Work Check

Source: https://help.zincwork.com/article/73bc6f6f-how-to-provide-your-uk-civil-status-document-for-your-right-to-work-check.md

For our digital right to work check in the UK, a valid UK passport is a requirement for submitting t

---

## Understanding Your Right to Work Results for International Checks

Source: https://help.zincwork.com/article/2acdc82d-understanding-your-right-to-work-results-for-international-checks.md

You can prove your right to work through any of the documents specified for that particular country 

---

## Understanding Your Right To Work Results in the UK

Source: https://help.zincwork.com/article/98aa88e3-understanding-your-right-to-work-results-in-the-uk.md

## If You Have Multiple Nationalities

If you hold more than one nationality but the form only lets 

---

## What Does Country of Employment Mean in the Right to Work Check?

Source: https://help.zincwork.com/article/2ab767e0-what-does-country-of-employment-mean-in-the-right-to-work-check.md

## What “country of employment” means

‘Country of employment’ generally refers to the country state

---

## How to Submit a Sanctions Check

Source: https://help.zincwork.com/article/7e5a4661-how-to-submit-a-sanctions-check.md

This article is for candidates who have been asked to complete a sanctions check in Zinc.

To submit

---

## Can My Employer Submit Documents or Complete Steps on My Behalf?

Source: https://help.zincwork.com/article/f3338774-can-my-employer-submit-documents-or-complete-steps-on-my-behalf.md

Zinc is built around candidate-led submission of documents and completion of background check steps.

---

## Creating Your Zinc Account and Starting Your Background Checks

Source: https://help.zincwork.com/article/017c62cb-creating-your-zinc-account-and-starting-your-background-checks.md

1. **Click the "Complete checks" button** in the original email request.

   - It's essential that y

---

## Do I Need to Sign Up for Zinc to Complete My Background Checks?

Source: https://help.zincwork.com/article/73ddd6b8-do-i-need-to-sign-up-for-zinc-to-complete-my-background-checks.md

If you have been sent checks to complete for your new employer, you need to create an account or sig

---

## How to Change Country of Residence When Only United Kingdom is Available for DBS England & Wales Check

Source: https://help.zincwork.com/article/51051c61-how-to-change-country-of-residence-when-only-united-kingdom-is-available-for-dbs-england-wales-check.md

If Zinc is only displaying **United Kingdom (UK)** as the **Country of residence** option, this is b

---

## How to Check the Progress of Your Background Checks as a Candidate via Your Zinc Account

Source: https://help.zincwork.com/article/52957d75-how-to-check-the-progress-of-your-background-checks-as-a-candidate-via-your-zinc-account.md

Firstly you will need to ensure you are signed into your Zinc account, you can do this by visiting h

---

## How to Find Out the Status of Your Education Check

Source: https://help.zincwork.com/article/754c237a-how-to-find-out-the-status-of-your-education-check.md

You can check if your education check is still in progress or completed by logging in to your Zinc a

---

## Submitting Your Full Name History on Zinc

Source: https://help.zincwork.com/article/506307f7-submitting-your-full-name-history-on-zinc.md

You are legally required to submit your full name history when undergoing a DBS check. If the identi

---

## What Does Checks Cancelled Mean?

Source: https://help.zincwork.com/article/b6de5fcf-what-does-checks-cancelled-mean.md

If you click on your request link or reference request link and see **Checks cancelled**, this means

---

## What Does Collapse Check or Collapse Reference Mean on a Zinc Report?

Source: https://help.zincwork.com/article/39f9fcea-what-does-collapse-check-or-collapse-reference-mean-on-a-zinc-report.md

On a Zinc report, **Collapse check** or **Collapse reference** means you can hide the details of a s

---

## I'm Getting a 401 Error When Trying to Submit a Reference

Source: https://help.zincwork.com/article/c77f9b5c-im-getting-a-401-error-when-trying-to-submit-a-reference.md

When you are attempting to submit a reference and you are receiving an error 401 message this will l

---

## How to Provide a Confidential or Private Reference

Source: https://help.zincwork.com/article/dd969c10-how-to-provide-a-confidential-or-private-reference.md

Reference responses are **shared with the new hire/candidate once completed** and are visible in the

---

## Do I Need to Make an Account to Provide a Reference?

Source: https://help.zincwork.com/article/8e54f094-do-i-need-to-make-an-account-to-provide-a-reference.md

No, an account is not required to complete a reference.

To submit a reference that has been request

---

## How Do I Provide a Reference When My Company Restricts Clicking Links?

Source: https://help.zincwork.com/article/13435497-how-do-i-provide-a-reference-when-my-company-restricts-clicking-links.md

If your company policy prevents you from opening links, you can simply reply directly to the referen

---

## How Do I Provide a Reference/Employment Verification?

Source: https://help.zincwork.com/article/2fd99cd7-how-do-i-provide-a-referenceemployment-verification.md

Providing a reference on Zinc is easier than ever.

When a candidate nominates you to provide a refe

---

## How to Correct Wrong Employment Information in a Reference Request

Source: https://help.zincwork.com/article/362fe481-how-to-correct-wrong-employment-information-in-a-reference-request.md

If you are completing a reference for a candidate and the candidate has given the incorrect title or

---

## I Can't Provide a Reference for a Candidate

Source: https://help.zincwork.com/article/1c1ef390-i-cant-provide-a-reference-for-a-candidate.md

If you've received a reference request and you cannot provide a reference at all for them, here's ho

---

## What a Referee Needs to Provide for a Reference Request

Source: https://help.zincwork.com/article/8cde828a-what-a-referee-needs-to-provide-for-a-reference-request.md

When your HR contact is selected as a referee for employment verification, Zinc will send them a ref

---

## What to Do If You Can’t Complete the Reference Questionnaire

Source: https://help.zincwork.com/article/2472fd1b-what-to-do-if-you-cant-complete-the-reference-questionnaire.md

We encourage you to complete the questionnaire if you can as the questionnaire can provide further d

---

## Understanding the 1-5 Scale Used in Reference Questions

Source: https://help.zincwork.com/article/5538259e-understanding-the-1-5-scale-used-in-reference-questions.md

For reference rating questions, the lowest number is the lowest or poorest rating and the highest nu

---

## Case-Specific Information Requested by Zinc Support

Source: https://help.zincwork.com/article/77b1578d-case-specific-information-requested-by-zinc-support.md

Zinc Support may sometimes email you to ask for extra information so we can continue or unblock your

---

## Is It Safe to Send Documents and Information to Zinc Via Email?

Source: https://help.zincwork.com/article/3ecf98cb-is-it-safe-to-send-documents-and-information-to-zinc-via-email.md

At Zinc, we ensure that personal data is safe and secure when sent or requested via email.

If perso

---

## Does Zinc Have Access to My Tax Authority Login?

Source: https://help.zincwork.com/article/91a0d6a3-does-zinc-have-access-to-my-tax-authority-login.md

Instant Employment Verification through a tax or government authority is currently available only in

---

## Have You Had Any Data Breaches at Zinc in the Last 2-5 Years?

Source: https://help.zincwork.com/article/1b6e156d-have-you-had-any-data-breaches-at-zinc-in-the-last-2-5-years.md

## Have you had any data breaches at Zinc in the last 2-5 years?

Nope! Zinc was established on 13th

---

## How and Where Is the Zinc Server and Database Hosted

Source: https://help.zincwork.com/article/ccc907e3-how-and-where-is-the-zinc-server-and-database-hosted.md

Zinc's server and database are hosted off-premises via cloud services using AWS and MongoDB specific

---

## How Can I Submit a Data Erasure Request?

Source: https://help.zincwork.com/article/14b2e1ea-how-can-i-submit-a-data-erasure-request.md

In regards to your data, you can make a data erasure request directly by emailing [legal@zincwork.co

---

## How Long Does Zinc Retain Candidate Data?

Source: https://help.zincwork.com/article/eae01232-how-long-does-zinc-retain-candidate-data.md

Zinc deletes sensitive data after 120 days if the overall request is **complete** (All clear/Ready f

---

## Is Candidate Employee Data Encrypted During Storage and Transmission?

Source: https://help.zincwork.com/article/8341ceea-is-candidate-employee-data-encrypted-during-storage-and-transmission.md

Yes, we encrypt data at rest using AES 256 encryption standards and data in transit is encrypted thr

---

## Where Does Zinc Store and Process Data?

Source: https://help.zincwork.com/article/ebe0ca01-where-does-zinc-store-and-process-data.md

Zinc stores and processes data in the UK. At times, we are required to use sub-processors as part of

---

## How to Access and Download Zinc's ISO 27001 Certificate and Related Legal Documents

Source: https://help.zincwork.com/article/af57390b-how-to-access-and-download-zincs-iso-27001-certificate-and-related-legal-documents.md

If you need Zinc's ISO (Information Security) 27001 certificate, you can find this here: [Zinc Work 

---

## What Security Accreditations Does Zinc Have?

Source: https://help.zincwork.com/article/b8316d94-what-security-accreditations-does-zinc-have.md

Zinc is ISO 27001 certified.

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## What Security Measures Does Zinc Have in Place to Protect Customer Data?

Source: https://help.zincwork.com/article/f9881e82-what-security-measures-does-zinc-have-in-place-to-protect-customer-data.md

Zinc follows its ISO 27001 ISMS which includes conducting annual penetration tests, rolling vulnerab

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## What Types and Levels of Insurance Does Zinc Hold?

Source: https://help.zincwork.com/article/5347dc05-what-types-and-levels-of-insurance-does-zinc-hold.md

Zinc has the following types of insurance:

- **Employers Liability (£10M)**
- **Public and Product 

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## Where Can I Find Zinc's Legal Documents?

Source: https://help.zincwork.com/article/b16158ee-where-can-i-find-zincs-legal-documents.md

All of our legal documents such as our T&Cs, DPA and Privacy Policy can be viewed here: https://zinc

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## Candidate Consent and Where Candidates See Zinc's Privacy Policy

Source: https://help.zincwork.com/article/680d229c-candidate-consent-and-where-candidates-see-zincs-privacy-policy.md

## Candidate consent for background checks

Zinc does not collect consent from the candidate to cond

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